Complaintsfor98 Apartments
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Complaint Details
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Initial Complaint
05/09/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
We're relocating from AZ to Ok. Completed an on line application paying the required fees as well as a $300 deposit to be put on a wait list. They required a DocuSign agreement. They were unable to accommodate the date we needed although they believe they had because we put until 15th of the month by accident. I asked for my $300 back as it was a deposit for an apartment I did not rent. I understand they will keep the application fees and administrative fee but how can they keep $300 for a deposit of an apartment that is not rented. They process is confusing, and to me should be illegal way of making money. Please help me get my $300 back.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.