ComplaintsforAspen Dental
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Complaint Details
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Initial Complaint
02/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On August 29 I was a patient at Aspen Dental while in the dental chair the dentist and assistant stepped away and I noticed they had expired products on their table. I photograph the product and kept it as evidence. Now Aspen Dental is sending me bills after I had agreed to a payment ************** credit and attempting to upcharge my account when we had agreed on a set amount for my Dental procedures. I brought the use of expired products to the office manager and she acted as if it was no big deal and it could have happened all the time. I told her look it is over 2 years old. She was unfazed by it. Therefore I am reporting this so no other unsuspecting clients have this issue. If you zoom in on the syringe you can see the date of 2021.Business response
03/01/2024
Response attached.Customer response
03/01/2024
I am rejecting this response because: nothing was addressed they did not even apologize for using expired product which is a public safety risk therefore this is unacceptable. Also I still have the bill that I was assured a few months ago that I was not going to get. That was sentBusiness response
03/03/2024
This complaint is under review.Initial Complaint
06/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Went in for initial visit. Was told my insurance company would pay for most procedures. Insurance company said it was not contacted for verifacation. I wanted a tooth removed and partial made. they said I needed extensive gum work also. I approved gum work. i have been duplicate billed and have so far piad 1200.00 and received a bill for 1819.00 more. Statement received has duplicate charges and Aetna states it has not received claim requests.Called office and was told they did not have a billing department and the did not have a number for the corporate office. Name of corporate office is SCD Dental PC. Att.Sonali *********Business response
06/30/2022
Business Response /* (1000, 5, 2022/06/30) */ Response attached. Consumer Response /* (3000, 7, 2022/07/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) did not address my issues Consumer Response /* (2000, 20, 2022/08/08) */ received noticetoday that account has been marked fully cleared.thank you so much for your help in this matter.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.