ComplaintsforClassic Chevrolet, Inc.

• Initial Complaint

  08/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 2024 Chevrolet Silverado from Classic Chevrolet in ****** on the evening of Saturday March 2, 2024. I immediately submitted a request for cancellation of the extended *************** Agreement and *** coverage first thing Monday morning March 4, 2024. I have an email verifying that the request was received by Mr. ***** ****** financial manager. I was told over the phone that the refund would be sent to the lien holder. Over ten weeks later, on May 17, 2024, I sent a follow up email to Mr. ***** to check the status of the cancellation and refund. He apologized for the delay and said he would take care of it. Six weeks after that, I sent another email to see how the cancellation/refund process was going and did not receive a response. Since then, I have left detailed messages on Mr. ***** voicemail on 7/13/24 and 7/27/24 requesting a returned phone call and still no response. It has now been nearly 6 months, 25 weeks to be exact, and I need to have this issue resolved. It seems as though I am being blown off by the financial manager and my unresolved matter is not being taken seriously. I clearly stated in both voicemails that I left for Mr. ****** that I would like to refinance my auto loan with a different financial institution to get a lower interest rate and I cannot do so until the refund amount of $8945.00 is paid to my current lien holder, Cinch Auto Finance. The amount for the *************** Contract is $7745.00 and the amount for the *** coverage is $1200.00. My goal for contacting the BBB is to ensure that the refund amount of $8945.00 is promptly sent to my lien holder, Cinch Auto Finance. I am also relying on the BBB to oversee that my concerns as a consumer are no longer ignored by this company.

  

  Business response

  09/11/2024

  The refund check for Mr. ****** in the amount of $8945 was written 6/24/24 and cleared our account on 7/16/24.  A copy of the check as well as a printout of the ******** statement page showing where the check cleared is attached.

• Initial Complaint

  04/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a truck from this dealership in June 2023. I bought an extended warranty. The finance manager told me that I could cancel my warranty within 45 days of purchase with no charge. I in fact did that at 43 days after the purchase. The dealership said they would alert the finance company and have this added warranty subtracted from my loan. As of yesterday, April 1, 2024, as I was making a payment, I asked the finance company if the warranty had been removed and they replied, no it has not. This dealership has done nothing but give me the runaround when I tried to contact them to resolve this. They said they would have sales manager call me . The sales manager never called me and when I called back, they never would put me in touch with a sales manager. All I want them to do is take this warranty off my loan like they said they would. The warranty can be removed and is prorated after 45 days, that is why at 43 days I let them know I wanted to cancel it and they lied to me and said they would and they did not. I have faxed copies of the request to cancel the warranty and proof that they receive them Dealing with them has been a horrible experience. Any help you could render in this matter would be deeply appreciated , thank you

  

  Business response

  04/29/2024

  The check for Extended Warranty Cancelation had been done today. A copy has been attached to this email.

  

  Business response

  04/30/2024

  Business

  Most Recent Message

  Date Sent: 4/29/2024 6:38:11 PM
  The check for Extended Warranty Cancelation had been done today. A copy has been attached to this email.

• Initial Complaint

  02/19/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am formally lodging a complaint against Classic Chevrolet ****** (CCO) due to their failure to honor commitments made at the point of sale, resulting in significant inconvenience and additional costs to me. After a prolonged search for a Corvette, a sales representative from CCO, with whom my wife had previously been in contact, informed us on 16DEC2023 of the availability of a Corvette for a test drive. I immediately noticed a cracked windshield and an issue with the aftermarket key fob. The salesperson assured us that the windshield, being a safety concern, would be promptly addressed by CCO as mandated by state law. Furthermore, the issue with the key fob was documented on a "We Owe, You Owe" sheet, indicating the dealership's obligation to resolve these matters post-sale as was the windshield.However, upon reviewing our paperwork at home, we discovered that the "We Owe, You Owe" sheet was missing from our contract packet. After notifying the dealership, the document was eventually provided to us, only to reveal that the original terms we had agreed upon had been unilaterally altered, with the agreed-upon conditions being ****** out and replaced with "NOTHING ELSE".Numerous attempts including personal visits and phone calls to contact the dealership have been met with the promises of tomorrow but nothing for today. The lack of a functional key fob recently led to a situation where I was locked out of my vehicle, resulting in the shattering of a passenger-side window by a lockout service in an attempt to gain entry, due to the absence of a proper key fob and valet/manual key.The failure of CCO to fulfill their commitments not only breaches the sale agreement but also endangers customer safety and incurs unnecessary costs and distress. The issues with the cracked windshield and the malfunctioning key fob, both of which were acknowledged by the dealership at the point of sale, remain unresolved, compounding the inconvenience and risks I face as a consumer.

  

  Business response

  03/18/2024

  To the best of our knowledge all issued have been resolved or discussed with a solution offered for a solution.

  please advise if this is not the case 

  Thanks *****

• Initial Complaint

  02/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Financed a 2018 **** F150 ****** Edition from them. The only issue I noticed at the time was a shattered drive side mirror asked the salesman if they would repair it if we got the truck was told yes. Upon purchasing the vehicle I was told they would have to keep the vehicle for **** to days. On the 10th day I was told that they were still working on my truck. When we finally got the truck, I noticed that the driver side mirror was not replaced. Was told we will contact you to bring back in. Never received that call to bring it back but, received a call from the salesman ask how the truck is running. After a month the check engine would come on and after a few weeks turn off. Same thing kept happening. When I called the service department they said take it to the **** dealership. After coming back from receiving my service dog, I took the truck to the **** dealership. 9 minutes after dropping the truck off, I received a call from ****s service department and come to find out the warranty was not transferred to our name. Then 3 hours later get another call and find out there was so many issues with the truck when checking for issue codes 50 popped and then shut down the truck. The warranty does not cover the replacement of the shattered mirror. The truck has spent another week in the service department waiting for parts to get delivered and the repairs. I was unable to receive a loaner vehicle from the **** dealership. Classic Chevrolet failed to inform me of the many problems with the truck. Didnt receive any updates when the truck was in their service department and after leaving voicemail for the salesman never got a call back.

  

  Business response

  02/06/2024

  I reached out to the customer left voicemail and email on 2/5/2024. He did not reach out to me until today 2/6/2024, I received a voicemail from him. I'm getting ready to call him back this afternoon 2/6/2024 to see if I can resolve the situation.

  Customer response

  02/06/2024

  The issue has been resolved.

• Initial Complaint

  01/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a truck from Classic Chevrolet in ****** ********. June 2023. The truck was close to 40k. Within a month the truck was in shop for loud popping noise. Classic Chevrolet told me, and i have receipts, they found the issue. 2 loose nuts. I went and got my truck. Next day or 2 i took it back. They didnt fix it. Truck stayed at Classic Chevrolet another 3 months until late October. I heard noise getting louder. Took it back 1/15/24. *****, the manager appeared annoyed when I said id like to speak to him. He then demanded we go outside in zero degree weather so he could tell me I needed to talk to him differently. He then proceeded to tell me i could take my truck and leave and go somewhere else to have it fixed. I took truck to ******* in ************ and the said motor is knocking and they think it will need replaced. How can they get away with this! This is straight thievery!

  

  Business response

  02/01/2024

  *************************** contacted our General Manager ********************* about her concern. After hearing about all that had happened ********************* with the permission of ***************************, sent a wrecker to ************ paid the check out charge at the ****** store and had it towed to our location at Classic Chevrolet in ****** and told *************************** that Classic Chevrolet will fix her truck. The ****** store in ************ said the truck needs a new engine. The diagnosis of the ************ Dealership was incorrect, the truck does not need a new engine. We have looked at it without teardown but the noise is coming from the flywheel area between engine and transmission but we do need to remove the transmission for a visual inspection. The truck is in line to come into the shop for further diagnosis and as soon as it comes up in line we will do that and repair the truck for **************. She has also been provided alternate transportation during this process.

  Customer response

  02/01/2024

  I have not received transportation from Classic Chevrolet since they picked my truck up. Im a therapist and have lost hours due to not having a vehicle. They did provide me a vehicle that last 2 times in shop but not this time. 

• Initial Complaint

  12/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought the vehicle October 23. Didnt take delivery of vehicle till 3 weeks later. Was promised to get some issues fixed on vehicle. Ive been told the cab lights have been ordered cloudless times when they have not be ordered or any effort of them being ordered. I got in contact with the service manager and had to send him a link to the parts that were needed. Still waiting on parts to be installed. Its been close to 3 months now.

  

  Business response

  12/26/2023

  Classic Chevrolet has located lights for the top of the cab and Customer *************************** has been contacted and given this information. The *** lights are due to arrive 12/28/2023 or 12/29/2023 and customer will be contacted as soon as they arrive to set up a time to install cab lights.

• Initial Complaint

  12/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 1st i purchased a 2014 GMC ****** **** SLT with 55k miles from them, upon test drive i felt a slight vibration when truck was downshifting and told them about it they said no problem we will definitely have that checked out before it leaves the lot i said ok cool went through with all the paperwork and signed the deal. i traded my old truck in which they gave me 6k for and said while my new truck was being detailed and fluids changed and the vibration looked at i would have to drive my old truck i said ok thats fine. a week later i get a call hoping they are going to say ok your truck is ready for pick up but no the salesman says oh we have to back out of the deal because it needs a new transmission its bad so we just cant do the deal. they say they only allotted for 3k to fix whatever was wrong with it and the new ****** would be 8k to fix to which i said oooook but the deal is already done signed over with.... im paying insurance on the new truck i got the welcome letter from the bank they got paid everything is done how can you "back out" of a deal thats done i dont get it?... on top of that they already put the old truck on thier website for sale over double what they gave me for it 15k and im still driving it! how does that work..... come to find out and i guess its common practice at these dealerships or just this one im not sure but they bought the new truck from an auction in ****** and shipped it here 4 days before i test drove it without even checking it over in the shop for things oh you know like a bad transmission! they just buy vehicles and put them directly out for sale hoping some dummy wont notice the vibration in the ****** so they dont have to fix it. bottom line is i bought the truck they promised to fix the issues i brought to thier attention on the test drive and now they are trying to back out of the deal over the 5k difference to replace the transmission. as the customer i feel like thats not my problem that was their negligence

  

  Business response

  01/22/2024

  Very sorry for the delay on the response to this however *********** assured us he would be withdrawing the complaint, due to him being satisfied with our resolution to this situation.

  *********** bought a 2014 GMC that was purchased from an Auction within 48 hours of his date of purchase. The vehicle went thru a post sale inspection by the auction and passed it which is standard process on all vehicle we purchase from the auction thefor we had no reason to doubt the overall mechanical condition of the vehicle

  At the time of test drive before purchase *********** and the salesperson agreed they felt something no shifting correctly in the transmission. we agreed to inspect and advise on it before we would let the vehicle be delivered to the customer

  upon inspection by our certified technician he discovered not only did the vehicle need a new transmission but it also needed additional major mechanical repairs that were in all a total exceeding $10,000 

  Our concern was that there was also other potential problems we had not even found yet and did not know where it would stop

  therefor the decision was made my upper management to return the vehicle to the auction within the 5 day window of return and to Backout the existing deal in the best interest of all parties involved

  The following days after this compliant was filed *********** came in and all of this was discussed and and better understood why we made the decision we did and he decided to purchase another vehicle from us. however with ***** hours of that ******* he returned again and said he just was not happy with that purchase either so we again also back out that deal. He was completely satisfied at that time and to the best of our knowledge that is still the case. We consider this complaint and situation with this customer fully resolved with a peaceful resolution for all parties involved and is officially closed.

   

  Customer response

  01/22/2024

  I am rejecting this response because:   

• Initial Complaint

  04/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased 2017 Chevrolet Traverse from classic a month ago and they kept it in service for almost two weeks and said it was good to go. The salesman told me to say no to the extended warranty and not purchase anything in finance. He also told me to lie about my income when the bank called me so my sale would go through. A month later and my engine light is on and I’ve contacted them several times and they don’t want to fix the issue or let me purchase the warranty. I’ve told my salesman since I’ve got the car it was having problems starting and he has ignored me. I’ve asked to speak to the gm and he will not contact me

  

  Business response

  04/25/2023

  The issue was fully resolved within 48 hours of receiving the compliant. No further issues to our knowledge and ****** is completely satisfied to our knowledge. We consider this case closed 

• Initial Complaint

  02/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Beware of this company please check more than the car fax report before purchasing from them I purchase a 2017 Chevy Silverado 3500 truck for work on 10/29/2021 took them almost a $48,000 check they demanded I come within 3 days but they kept the truck the first week saying they had to get a part and run through service and I would have it that Monday then the second week had came still no answer when I'll receive then I finally called back that Wednesday 11/10 that's when I was told it will be delivered on 11/12/21 which they delivered it that day and on 11/14/21 low oil light came on I had to get oil changed and fuel filters cleaned the 15th something they suppose to do before selling then 12/3/2022 the engine light had came on and it wouldn't start a whole day let it sit about 11pm it finally starts back and then is running fine until, here we are 2/11/22 we are driving with a load on the back and all of a sudden smoke is going crazy so we pull over jumped out thinking it was the tire burning but It was the transmission fluid pouring out like a water fountain had I it towed to the repair shop they told me that the hose or pump had burst and the transmission had gone out and asked me did the truck have any transmission issues in the past I told them not that I'm aware of because I had just purchased the truck October 2021..... I wouldn't recommend anyone purchase a vehicle from this company looking at other complaints I see some similar to mine this dealership is full of lies! I think I deserve some if my money back because I don't think that a truck having a transmission going out in 3 months is worth $48,000 not to mention I'm missing Thousands of dollars because this truck is how I take care of my family.

  

  Business response

  02/22/2022

  Business Response /* (1000, 5, 2022/02/22) */ Miss ****** we are very sorry to hear about your situation. Your Vehicle has warranty for these type of reasons. While that does not make the situation you are currently in much better it definitely helps in the fact that you should have little to no out of pocket cost depending on whom you choose to help with the repair. If you lived closer to us we would be happy to help assist in alternative transportation to help you while your truck is broken down due the circumstances of it being so soon since purchase. While this type of stuff does not happen always on pre-owned vehicle purchases it is not completely uncommon for it to happen I have attached a history of where and what was completed to service the vehicle while it was in our possession along with ****** history of the vehicle service history before it was in our possession, however this is why we offer extended warranty's to help people protect the asset they spend so much money on and thankfully you choose to purchase one. You may not need to even use it yet thought because based of the information we have it would be covered under the factory warranty still. I wish we could have spoken via phone or email before you decided to take action here and I probably could have been able to help you a little more at that time than i am able to know due to time. I would like to offer to you that if the truck repair is not for some reason covered under factory warranty repair and it falls on the Extended warranty repair that we "Classic Chevrolet" will reimburse you for your Deductible of $200 for the repair out of good faith Please feel free to contact myself for any further information or questions Rusty Banks General Manager 918-272-1101 ********************************* Consumer Response /* (3000, 12, 2022/05/26) */ I reached out to the dealership the guy that told me they would refund me my deductible and I have not gotten a response Business Response /* (4000, 16, 2022/06/13) */ We have no record of anything I'm sorry but if you will email the reciept and copy of the repair order to us and your best contact info We will have someone in touch. WE will review and handle it ASAP ******************************** "General Manager" ************************* "Service Manager"

• Initial Complaint

  12/08/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I "purchased" a used Jeep from this dealership on November 15, 2021. Made an $8000 down payment and signed a contract to finance the remainder of the amount. I was told the vehicle would go through service for "checks" and the vehicle would be ready by the end of the week. Each week, I'm given a new excuse as to why the vehicle isn't ready, but nobody can tell me when the vehicle will be ready. It's now December 8th. Still no vehicle, still excuses and lies as to why. The dealership refuses to refund my down payment and void my finance contract. I'm now due to pay tag, taxes and first payment on a vehicle that they cannot even deliver to me. Horrible experience. I want finance contract voided and my $8000 refunded

  

  Business response

  01/11/2022

  Consumer Response /* (2000, 5, 2021/12/21) */ I received proof of payoff from *********** in the mail this afternoon. You may consider this matter closed.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩