Business ProfileforAttic Self Storage @ 20

Went in on Nov in person after I couldn't get anyone on the phone. I drove 35 min to ask a question as opposed to continuing to call. I told them I was moving out of unit middle of Dec. I am student and was able to provide home owners insurance from place I am renting a room but they would not accept it. They demanded you pay their insurance to continue to have unit. lady told me that she would waive the new insurance requirement since I was moving out middle of Dec. She told me to come in middle of Dec when I cleared out unit and prorate would be calculated at that time. She typed in my account. She in fact did not remove the insurance for Dec but I paid to avoid late fees. I moved out middle of Dec as discussed went to front office to discuss prorate and why insurance was added. FD lady tells me nothing written in account but gives me the insurance reimbursement. She said nothing in my account written about prorate or reimbursing. She said there was nothing she could do about prorate even after we spoke in Nov because i didn't not call her. She never mentioned in Nov that i had to call her Dec 1 to give her exact date nor to not pay my monthly payment online to avoid the additional charge. When confronted, she did not "know" we had spoken and stated my account didn't have anything documented as discussed. I told her I wanted a call back after she spoke to the lady who did help me. Come to find out, it in fact was the same lady as the front desk earlier. She said she told me to call on the first to not pay the additional charge and to discuss prorate which she in fact did not. She said she tells this to all of her customers. She said refer to the contract. But when I told her that she she never told me and this morning she lied then bc "nothing" was in my account,l and all of sudden there is, she made the mistake and that I would not by any means make this a bigger deal then it should if this was explained IN PERSON. I want my prorate bc they made the mistake.