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ComplaintsforQuality Tire & Auto Service
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Complaint Details
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Initial Complaint
11/12/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
tOOK newly purchased vehicle in for service. The service mann called next day 10/22 and said power steering blew and 550 to repair. I asked if any other things needed nto be done and they nsaid that would do it. Two houurs later , after they pulled unit called and said there woulb be an extra 425 for some parts and labor. At this point I was forced to repair or pay 550 to drive off with new unit that would still need further repair. IF they hac been up front, I may have repaired or gone elsewhere. In addition I had asked for an inspection to see other issues. They reported 3-ball joint,strutt, oil filter gasket.We drove home-5 miles and vehicle died . The alternator was dead. When I called they said all the power steering fluid had gotten on alternator and destroyed. I aske d why they never told me . Their reply was the alternator was fine when I PICKED UP. cOST ANOTHER 225 Their quotations are deceptive and dishonest and the service is poor.I am asking for the 425$ they finanagled out of meBusiness response
12/03/2021
Business Response /* (1000, 5, 2021/11/17) */ Vehicle was towed into my shop and the power steering front seal had blown out and power steering fluid leaked all over the engine. The customer was told the power steering pump had to be replaced first so we could further inspect. upon pulling the power steering pump off we found a chunk of metal was missing on the idler pulley and the tensioner bearing was exposed and making noise. customer was called back and given a $977.28 estimate which he agreed to. There are times in this industry when a part has to be replaced before a mechanic can give an accurate estimate especially when one is towed in and leaking as bad as this was. I understand his frustration and he did approve the repair. He was told that there was a possibility that the power steering fluid could cause the alternator to fail, however it did not in our shop nor did it on the test drive. The customer was very upset upon arrival to our shop because he said he just bought the vehicle. as I said, I understand his frustration and I will be willing to refund $200 to him even though he agreed to the service that was done. I have been in this business for 30 plus year and rest assured have never "finanagled" anyone. I have been an Owasso resident since 1976 and have an excellent rapport with the community. Thank You Consumer Response /* (3000, 7, 2021/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) They never mentioned that the pump had to be pulled before more cost could be determined . I understand they may have intended to , but not WHAT they did or said and their respone to my alternator going in 5 miles but was ok when left, Thats ok , cover up your deceitfull practice all you want. Never going ther again and plan to go to court.I have the witnesses to all the conversations, including notarized statements
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.