Business ProfileforCovercraft Industries, LLC

Complaint Purchased an ADCO Dual Propane Tank Cover (item 2612) (Amazon) August 12, 2021. The cover is showing signs of deterioration. The cover stated by **** carries a 3 year warranty.An email was sent to ADCO June 8, 2024 inquiring about the warranty procedure, the original Amazon invoice was attached along with pictures of the propane tank cover.This is where the problems begin.On June 21, 2024 I received an email indicating I would have to pay $75.00 (US) for shipping. The original item cost of the cover was $54.94. I contacted ADCO and expressed my concern that why would I have to pay that amount for shipping. Was then advised about an adjusted shipping charge contrary to the email. But was then advised I would have to pay taxes and duty.The problem here is why would I pay 75$ US ($103.00 Cdn) to ship a cover that originally cost $54. Then have to pay taxes on an item that I already paid taxes on in 2021 and then additional duty charges including any and all processing fees by the shipper which I was advised is fedex.Via a phone conversation on June 21, 2024 with ****, I requested a full refund the original tank cover for the $54 - as this would be cheaper even if ADCO was to pay the shipping charge of $75US. In additional to the additional duty and taxes I would have to pay in addition to any processing fees to ***** (brokering fees, admin, etc).With shipping, I estimated all cost with duty, taxes, brokering, etc. to be approximately $155.00 Canadian, if ADCO covered shipping costs I would still be paying approximately $52 Cdn. for other fees.I can buy this tank cover from Amazon for $52.14 plus tax a potential difference of about $7.