ComplaintsforBuddy's Home Furnishings
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Complaint Details
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Initial Complaint
06/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have paid every month my loveseat has broke 4 times they kept it over 2 months and I had to pay they left it broken at my house 2 months my bed they have had to repair they have replaced my washer and 2 dryers my dryers been broken for a month and a half still paying on it I asked the manager because I was starting a business and the contractors ran behind schedule costing me money I asked 2 weeks ahead of time if I could make a half payment or $200 payment this month the manager agreed to it and then took an $800 payment out of my account as soon as my check posted before I could pay the $200 to him and held my money that was unauthorized I've never had it withdrawn from directly from my account I've always went in and paid I've had them for over a year the manager has been verbally abusive to me he hung up on me he yelled at me whenever I tell him furniture is broken he yelled at me when I told him my washer was broken and he accused me of doing the whole neighborhood's laundry they told me if I called better Business bureau it's just going to go back to the photo office and I'm just going to have to deal with them again when I said I didn't want to deal with them so I told them to come and get their furniture and I'm going to take them to court because I've already paid $8,000 on it and now I got new furniture on the way and they're telling me that they can't come and get my furniture and that they'll *** me if I stayed outside it's not my furniture anymore I don't own it and I'm not responsible for housing it for a whole week because they have no employees they're constantly telling me we had two employees a day quit it's because they're manager never comes out of the office he refuses to come out and speak to a customer all he does is sit in there and eat and yell at customers he's very abusive and I do plan to take you guys to courtBusiness response
06/11/2024
The merchandise in question is leased through Buddys Home Furnishings. The merchandise was previously leased as stated in the agreement, and maintained by Buddys per the agreement. The customer was made fully aware per the agreement that money paid into merchandise is non-refundable and that she has the opportunity to reinstate on similar condition products at any time after the lease is cancelled. The lease went into default due to non-payment when the customer informed the store she could not afford the payment in full at the time it was due. Per the agreement Buddys exercised their right to terminate the lease due to non-payment. The merchandise was scheduled to be returned at the next available opportunity and no lease payment is being charged during the delay. We are sorry the customer is not satisfied with the lease or its terms, but they signed in agreement with all that is stated in this response. No refund is due to this customer.Business response
06/12/2024
BusinessMost Recent MessageDate Sent: 6/11/2024 6:48:54 PM
The merchandise in question is leased through Buddys Home Furnishings. The merchandise was previously leased as stated in the agreement, and maintained by Buddys per the agreement. The customer was made fully aware per the agreement that money paid into merchandise is non-refundable and that she has the opportunity to reinstate on similar condition products at any time after the lease is cancelled. The lease went into default due to non-payment when the customer informed the store she could not afford the payment in full at the time it was due. Per the agreement Buddys exercised their right to terminate the lease due to non-payment. The merchandise was scheduled to be returned at the next available opportunity and no lease payment is being charged during the delay. We are sorry the customer is not satisfied with the lease or its terms, but they signed in agreement with all that is stated in this response. No refund is due to this customer.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.