ComplaintsforThe Blue Bodhi

• Initial Complaint

  10/27/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I have contacted The Blue Bodhi continuously for the past 7 months regarding items that were purchased and never received. I was told over and over again that items were being mailed. Finally after 3 months they said they can't mail a painting, said items were emailed that were never received and offered a refund. I have NOT received a refund for the following items: Aura Drawing for $30 (3/31/22), Painting $150 (7/16/22), Full Moon Working $20 (9/10/22), and Spiritual Coaching for $45 (11/14/22) - TOTAL $245. I just don't understand how a business can take money from customers, not communicate or follow through, offer a refund and then never send it? I have been contacted by many people that have experienced the same situation. It is unfortunate that it has to be taken this far.

• Initial Complaint

  12/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I booked a zoom spiritual guide reading from this woman and she never showed up, never emailed about not being able to make it to the appointment. I attempted to contact her via social media, email and phone but received no answer as to whether this appointment was going to be rescheduled or if I am going to get a refund of my money. I understand things happen out of our control, but contacting your customers should be priority!!!!

  Business response

  01/05/2022

  Business Response /* (1000, 5, 2021/12/23) */ Thank you for bringing this to my attention. I have researched this internally and here is what I have found: On the 15th-17th, I had to reschedule appointments, due to a health scare, and I am unsure how yours was overlooked. For that, I do apologize. My assistant and I had gone through all of my appointments and again, I am unsure how we missed yours. I did not find any emails or messaged sent or received on our site. I did find a message through Facebook, and our automated response asked for a message through our site as our Facebook gets overwhelmed. I get bombarded with messages on all social media platforms, therefore I have automated messages on all asking for them to be sent through our site that is monitored 24/7. Again, I do apologize. As stated in my message through email, I am more than happy to refund your money for this appointment and the class you have scheduled in January. I have sent the refund for the appointment and class through PayPal to the email you have ordered from. I cannot screenshot that due on PayPal to privacy with account numbers, however I will provide the refund number privately to the BBB so there is a record of it. I wish you well on your path. Sincerely, The Blue Bodhi (please see attached) Consumer Response /* (2000, 7, 2021/12/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) She has refunded me the money owed for both bookings. Although she still never sent me a direct email or gave a phone call for any of this (as she claims), I accept the resolution. I did call the number and leave a message with my return phone number and still was never contacted. I feel as though if I hadn't reached out to BBB she would have just walked away with my money, which is a shame because I really liked her and had had a session in the past. I would have gladly rescheduled with her, but that wasn't even given as an option apparently. I understand life happens, but as a business owner, you can't leave your clients in a fog. If I did this as a nurse, lives would be on the line.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩