ComplaintsforRib Crib BBQ
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Complaint Details
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Initial Complaint
03/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I placed in order with them on February 26th which was the $72.49 super pack, Items from our order were missing they were out of chicken so we had to substitute it with something else that was not as good. I reached out to them about this they gave me a $50 reward. While trying to get the code to redeem it online. It was accidentally submitted and did not go toward my order. I reached out to their customer service that deals with the rewards On March 4th while submitting the ticket it said please allow 24 48 hours for this issue to be resolved. It is now March 10th and they are still dragging their feet to correct the issue. It seems to never fail that every time we order from the Shawnee rib crib we have an issue with our order missing items cold food or the food was just made sloppy I highly suggest finding another barbecue place cause rib crib ain't doing it in Shawnee. Today is March 12th and yet I'm still getting lame excuses when all the answers are clearly right there on your screen and black & white! You can see where you issued the $50 reward you can clearly see that there was no code nor no ** Code to scan which is why click Redeem hoping that when I went to the next page the ** Code or code or cold would be there which it wasn't is it thank you your coupon has been redeemed! I guess in order to resolve this issue I will be contacting my bank today providing them with all this info and disputing the charges for this purchase! I have also filed a complaint with the Better Business Bureau On behalf of your lack of professionalism. This is not the first time something like this has happened while dining at this facility! If I could give this place a negative star rating I would do it all the way across the board. Seeing how this isn't the first time this has happened to us at this very restaurant it will be the last there will be no earning our trust back! Fool me once shame on you, fool me twice shame on me and won't be there for 3. Have the day you deserve. March 14th still nothing
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.