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Business ProfileforKicker Stillwater Design
At-a-glance
Related Categories
Business Details
- Location of This Business
- 3100 N Husband St, Stillwater, OK 74075-2516
- BBB File Opened:
- 9/7/2006
- Years in Business:
- 17
- Business Started:
- 9/7/2006
- Alternate Business Name
- Still Water Designs Kicker
- Additional Contact Information
Phone Numbers
- (405) 624-8510Other Phone
- (405) 624-8510
Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
07/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Customer Reviews
1 Customer Reviews
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Most Recent Customer Review
JM B
11/30/2023
Kicker Stillwater Design Response
12/04/2023
Customer contacted ********************** **************** on November 8, 2023 complaining that the Kicker power bar speaker in his side by side utility vehicle was not working. Customer told our *** that he purchased the vehicle used and the power bar speaker was purchased and installed by the previous owner. Our *** explained to him how our warranty works for original purchaser, and that warranty is not transferrable to subsequent purchasers/owners. However, the *** told him if he would get a copy of the sales receipt from the original owner we would goodwill cover the repair or replacement of the speaker if within the warranty timeframe. Customer sent in unit without a copy of sales receipt so we had no way to know when it was originally purchased. Our repair department determined that the unit he sent in could not be repaired and we offered to replace his unit with a working unit for $345. We currently sell the new power bar unit for $799, so we offered him a significant savings over purchasing a new unit on our website. Customer said he could not obtain an original sales receipt from the previous owner and requested we send back his unit unrepaired, which we did.
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