Complaintsfor6th Avenue Honda

• Initial Complaint

  04/04/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 2/8/2024, I took my Honda Accord in for a warranty issue with the radio and for an oil change. The vehicle had ****** miles and the oil change light was on. They fixed the radio, but refused to do the complimentary oil change as it had not been 6 months since my previous oil change. They told me to return on 4/4/2024. I made the appointment for 4/4/2024 and was told that they wouldnt do the oil change as I had over ****** miles. They didnt even quote me a price for it. I asked to speak the the service manager and she yelled at me from a side office. She finally gave me her business card and a copy of the previous oil change which stated that the appointment had to be on 4/4/2024. I called Honda and they said the dealership shouldve done it in February.

  

  Business response

  04/09/2024

  Hello, I was able to visit with ***************** and get a complete understanding of what happened. ***************** explained her oil light was on and under 24k miles at the time and even though it was not 6 months, we should have went ahead and changed the oil. I have offered ***************** an oil change on me at 6th Avenue Honda; I sent her an e mail to serve as good faith for this oil change. I will revisit with my service department to ensure they know the exact details of the 2 years or 24k miles service that Honda offers. 

  Thanks,

  ***************************

• Initial Complaint

  11/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On October 7, 2023, I purchased a vehicle from 6th Avenue Honda. As part of the process, I also purchased a few add-ons to include: an extended warranty, tire, ****************** insurance. I was told the add-ons could not be purchased at a later date, but could be canceled at any time.On October 17, 2023, I contacted the dealership to cancel the tire, ****************** add-on policies. I was informed that they would NOT be able to email the cancellation forms, but would have to mail them to me.On October 24, 2023, I again contacted the dealership to inquire where the forms were at. The response they provided was they were sent using **** and may have been "lost" in the mail. They said they'd send out the forms using ***** so they'd have a tracking number. On November 2, 2023, I attempted to contact the dealership to see what was going on & where the forms were, but was unsuccessful.During this process, I also contacted ***** Fargo in order to cancel the policies, but was told only the dealership could have them cancelled. ***** Fargo has the vehicle loan that I purchased at 6th Avenue Honda.I am asking for the policies for the tire, ****************** to be cancelled effective 10/17/2023 + $3,000.00 for the time, stress & mental anguish this has caused me.

  

  Business response

  11/07/2023

  I spoken with Mr. ********************* and listened to his concern and expressed my apology for time this has taken. He told me he would reach back out once he got home (11/6/2023) in the event the fed ex package was not waiting on him.
  
  I let him know we would cancel the products once we received it back and retro to the day he first let us know.

  Thanks,

  ***************************

   

• Initial Complaint

  12/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought my vehicle from 6th Ave Honda in February of 2022. When I bought the vehicle, we noticed the driver-side rear tire was older than the others. This past week I took my car to a local shop to get a new tire and have my tires rotated and balanced. The shop informed me that they could not remove the driver-side rear wheel due to a stripped ********** and that the dealership I bought it from should have informed me of this. When I approached the dealership, they tried to say that during their inspection they did not touch that tire due to the tread passing the inspection, yet they replaced the 3 other tires. That is very illogical to replace 3. When I tried to ask the service manager for an explanation, she was incredibly rude, put it on the *** and hung up on me. When I contacted the ** to ask as she said the inspection was approved by him, not her, he would not give me a clear explanation, asked me avoidant questions, and in the end, took no responsibility. All I wanted was accountability and for them to pay for the repair of a new stud that they should have disclosed. I was dismissed and clearly disvalued as a customer. They truly do not care about their customer service or customer loyalty.I have received second opinions from other mechanics stating there is no way they did not know about it and that it could have caused the wheel to come off while driving. This also would have made it impossible for a flat tire to be changed.I have also had prior issues with their service department not installing my skid plate correctly after an oil change.

  

  Business response

  12/14/2022

  Hi ****,
  
  I first want to apologize for this experience; and, I will dig into internally and address with my Service Department.
  
  This is the first time I have heard of this, so I do not want you to wait any longer for a resolution.  
  
  By reading through your notes, this is totally unacceptable and I promise you, I will address immediately.
  
  I think your suggestion is more than fair to pay for the repair of the stud.
  
  If the tire needed to be replaced, then the right thing to do is pay for the tire as well.
  
  Can you please send me the itemized expenses for these 2 repairs?
  
  Feel free to call me as well (my numbers below) if you prefer.
  
  Again, please accept my sincere apologies and rest assured,I will address this internally.
  
  Respectfully,
  
  ***************************

  Customer response

  12/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  04/21/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On November 5, 2021, I initiated a purchase for a Honda Insight at 6th Avenue Honda -I included the extended warranty. This transaction was done over the phone (since I'm in CA). I officially signed the contract and downpayment on Nov 9th. Got confirmation it was received on 10th. On that day, I changed my mind and requested to cancel the extended warranty coverage. I was told, I would get a cancelation doc in email from the finance director, but I never received it. On the 15th, **** gave me the number to finance, upon request. I called that day and spoke to the financial director, Marcellus. After investigation, he asked for my email - where he would send me a doc to sign. I received the doc that same day (on Nov 15th) through another person ****** (Customer Experience Manager). I signed it and he told me "The refund process takes approximately 6-8 weeks and will be applied to the principal of you loan." Some details: Signed paperwork on Nov 9th; Date canceled (signed and acknowledge by ******): Nov 15, 2021;The difference in odometer reading was 14 miles. ********* readings: **** - *****.On January 27th, (11 weeks later) I emailed ******, to understand why the adjustment to the loan had not been posted. He emails back "...for some reason it was not on the cancellation sheet so I sent it back in to our corporate office".Extended warranty details: Original amount: $2,260.00, Refund check: $2,119.69,A difference of $140.31 I asked ****** about the $140.31 difference. He said it was cancellation fees. I asked to see a breakdown of the fees since that seems very steep. He never responded to my email again. I would like to see the fees - because I feel the cost was due to ****** turning in the cancelation 11 weeks later, which was not in my control. I did everything I needed to do. On a positive note, the sales person **** was amazing.(I have all texts and email correspondence)

  

  Business response

  05/09/2022

  Settled with customer and mailing check. Below is the e mail to the customer that was sent on 5/2/2022

   

  Hi ****,
  
  My name is *************************** and I am the General Manager at 6th Avenue Honda.
  
  I first want to apologize for the delay as that is not acceptable and it falls on my shoulders.
  
  I appreciate you having this brought to my attention, so I can make sure it does not happen with anyone else.
  
  I will use this as a training moment with my team. I will also have the refund of $90.31 sent to you within the next 24 hours.
  
  Please feel free to reach out to me directly with any questions or concerns.
  
  Again, please accept my apology.
  
  Respectfully,
  
  ***** ********  

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