ComplaintsforStroud Oklahoma Kill Pen Horses

• Initial Complaint

  12/07/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This complaint is in regard to the 6 yr old white pony mare I purchased from Stroud Oklahoma Kill Pen Horses on November 28, 2022. The invoice was for the following: $600 purchase price $300 transportation $40 board $40 health cert. The video that they used to advertise the white pony mare that I purchased, showed a slightly underweight pony that was virus free and without feces on her legs and tail. She was alert, walking around normally and there was no indication or mention that she was in “poor health”. They described her as “tame” and “gentle”. On Wednesday, November 30, they contacted me to inform me that the pony had a “runny nose” and asked if I wanted them to give her a shot of Excede. I agreed to the shot thinking that she had a mild cold. Their employee delivered the white pony mare that night at around 10:00pm. I thought he had delivered the wrong pony. The pony that got off the truck was lethargic and very sick. She had green mucus running from her nose and her tail and back legs were covered with her own feces. Their employee told us the diarrhea was from giving her Alfalfa on the drive down. In the light of the next morning, we noticed that she was passing yellow mucus. We could not get her to eat or drink and her health got worse. By Sunday she was in complete collapse. I got an emergency vet to come out to see her and he confirmed that she was septic and dying. The vet said, in his opinion, that she was suffering from colitis and upper respiratory disease. We had her euthanized to stop her suffering. The vet said, from observing her yellow feces, that she had been in liver failure when she got off the truck, and there was nothing we could have done to save her. At no point in the advertising, purchase or transportation process did SOKPH employees give me an accurate picture of the pony’s health. At no point did they seek emergency care for the horse before my purchase or suggest veterinary care when she was in their board after my purchase.
  

  Business response

  12/29/2022

  In reference to complaint ID ********, from *****************************, filed on December 7th, 2022.Appears the reason for the complaint is due to advertising issues. ***** purchased a pony from ** by the name of Snowball on November 28, 2022 and this is ****** second purchase from us. The conversation when as follows. During the time of this purchase taking place, we were running discounts on the horses due it being Cyber Monday. Therefore, ***** received $100 off the original price of the pony, which was $700, making the cost of the pony $600. In addition to the purchase of the pony itself she did also pay for a health certificate pony was seen by our attending vet day of purchased 11/28/22 and he deemed her healthy to travel ($40), transport to her home in ***********, ** ($300), and two days of board ($40). ***** had requested an invoice be sent for those charges. An invoice, number ****, was sent to ****** email, same as her previous purchase, with the exact same terms and conditions as her first purchase back in October of 2022 (terms shown on attached invoices) . Id like to point out that ****** reason for complaining is advertising issues, if you go back to above script where terms and conditions are shown, you will see notice the fourth condition states: We do NOT warranty the appearance of any equine will be the same as shown in their advertised video. There is no guarantee their body condition will be remain as it was when presented online. ***** was more than aware of each one of our terms and conditions, considering this was her second purchase from us. Also, the very first condition shown on our invoice template states: Once payment is made for the equine of your selection,you are acknowledging and agreeing to the terms and conditions listed below.Therefore, with ***** completing payments to us not only once but twice, she had agreed to our terms and conditions!  
  

• Initial Complaint

  03/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Feb 24 I bought and paid in full for 3 horses. I live in **, and arranged for a shipper, at great expense, to pick up the 3 horses on Tuesday March 1. Tuesday when my shipper went to pick up, there were only 2. This company had sold one of the ***** the day before to someone else. They did offer to return my money, but the mare who was sold had a buyer waiting here on our end who was paying enough for her to cover all my expenses with the purchase and transport of the other 2, thereby making it a very big problem, Add to this, they did not notify me in advance of my shipper getting there, so we had time enough to contact all parties and make an educated decision. Regardless of our problems, the sale of the horse that BELONGED TO ME after my purchase, is selling stolen property. Their website clearly states as much, that you are totally in ownership of the horse or mare after purchase, and have to in fact, pay board of 20 per day per animal. The stables then tried to charge me for 7 days instead of 5 of board for the remaining 2 *****. My complaint is that they stole my horse and sold it to another person, even if they returned my outlay for her, she was no longer worth the money I paid them for her, she was in fact, worth a LOT more, due to the buyer we had on our end here in **.

  Business response

  03/30/2022

  Comment added by BBB staff PNN, response sent to me via email..

   

  ***************************,

   

  In response to the complaint that was submitted on 3/2/2022 by *************************** and was assigned an ID of 16827807, we are very sorry for the late response. Office manager had been out for spring break and was unable to access email to see the notifications concerning this complaint.

  On February 24, 2022, 8:22 p.m. CST ***** had sent a message stating she had chosen three horses that she would like to purchase. Considering her message was sent after business hours we were able to respond and get her taken care of. **** is a list of horses along with their price; ******************** Mare $925, ****************************** Quarter Pony Filly $575, and ***** ************** $650. The total cost of these three horses was $2,150 and ***** pursued requesting a discount and obtaining the horses for an even amount of $2,000. Stated she has a 501c3 under the name of Freedom's Hope ***** and a discount would help her greatly. That would result in a $150 total discount, subtracting $50 off the price of each horse. We agreed to the amount, she then requested an invoice be sent to ******************  that was completed with invoice number ****. By 9:50 p.m. CST the invoice had been paid.

  Board started to accrue that following day, February 25^th, 2022. ****************************** Quarter Pony Filly and ******************** Mare were both in separate stalls getting grain twice a day and free choice alfalfa for a cost of $20/day per horse. ***** red **** filly was kept outside in a large pen on alfalfa for a cost of $10/day due to the fact she was not a hand able horse. The horses were on the lot for a total of 5 days, accruing a feed **** for a total of $250. I did miscalculate my days at first but did correct myself when trying to finalize details with *****. Unfortunately, March 1, 2022, there was a miscommunication on one of the horse ***** had purchased, ***** the **************. I messaged ***** at 1:30 pm CST on March 1^st letting her know that ***** the red **** filly had accidently gotten loaded onto the wrong trailer. I expressed to her that it was a complete accident and miscommunication between individuals at the business, but we were willing to refund her money or allow her to pick another horse. She then immediately got violent, referring to ***** which is a rescue horse as her Cash Cow. Stating she had another buyer for that horse and that money was going to pay for the whole load. As a 501c3 which *************************** state she is, we were under the impression the mare was going to a rescue not immediately being resold for a cash value in her benefit.

  We offered another horse to ***** by the name of ****** * Dark ***** Arabian Mare, that ***** had shown interest in. But that horse was priced at $1,100 and we offered a $300 discount to ***** on that mare to show our sincere apology for our mistake. ***** then stated that would not work because she is already out funds because she was no longer getting the mare named *****. From there *************************** expressed complete hatred towards us and exclaiming the fact that the no longer trusted, although we had assured her it was nothing that was done intentionally. After trying to be civil with ***** and expressing how terrible we felt about the situation we decide to refund ***** the $2,000 she had originally paid and voiding the $250 she owed for board. Her transport was already at the business location, and they were in contact with another individual who worked with ***************************. There was conversation that now the money that had been refunded to ***** was on hold with PayPal and she didnt have any available funds to send back until her refund cleared her bank, but that she would mail a check.

  Balance would be the $925 for ******* * $575 for ****** and the $200 of board for those two horses amounting to $1700. We didnt feel the need to discount them considering we did void the board on ***** due to our mistake. Transporters stated ***** agreed to mail a check for the balance, therefore we let the transport take them.

  It is our understanding that ******* and ****** and in ***************************** possession and to this day we have yet to receive payment. Therefore, *************************** would be the one with stolen property. We have no funds from her, nor a completed **** of sale. There is no money in our possession to be refunded to ***************************. If you have any questions or concerns, feel free to reach out to myself or the business owner. Contact information is shown below.

   

  Thank You,

   

  Stroud Oklahoma Kill Pen Horses ******************

  ***********************, Office Manager

  ************

   

  *********************, Business Owner

  ************

  Customer response

  03/30/2022

   
  Complaint: 16827807
  
  I am rejecting this response because:  Some of the details are not accurate. I had asked for a new invoice while the horses were still at the business, before they left. I have yet to get an invoice from them, which prevented me from sending additional funds online, so I had no alternative but to send them a check. And to void board on a horse that was SOLD after I had PAID IN FULL for the horse, does not negate their responsibility.  The original price of the 3 ***** was $2000.  The mare that was SOLD after I had paid for her was $650.  I sent a bank check for the remaining  amount for the 2 horses,  on March 5, 2022,(the morning after I got the horses) because I had no other way to pay them. At this time, I have no knowledge whether they cashed the check or not, I will have to check with my bank.  

  
  
  Sincerely,
  
  ***************************

  Business response

  04/01/2022

  Comment added by BBB staff PNN, sent via email...

   

  We do not agree with the information that *************************** is providing. She did ask for another invoice but did also mention she could not pay the invoice due to the fact the $2,000 refund was pending in her account. Therefore, there was no logical reason to send her another invoice if she didnt have the funds available to pay it. We have not received a bank check in the mail from *****. In her request she was asking for a refund of $1,500. We refunded ***** $2,000 on March 1st, 2022, after the whole ordeal via PayPal, we have no other funds of ******* She now has the two horses ********************* Mare and ****************************** Quarter Pony Filly) in her possession, and we have no funds showing those horses have been paid for. I am willing to send an invoice to ****** email, ****************** , for the amount of ******* and ****** and void the cost of the board they accumulated ($200) to resolve the issue.

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