Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/28/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
The problem is they hired a new tow truck driver and he hooked onto my car never put it in neutral, broke my driveshaft, and the owners of towing company did not want to make it right by paying for damages, and they need to fire the tow truck driverBusiness response
01/04/2023
Business Response /* (1000, 5, 2022/09/29) */ The claim has already been investigated by AAA and the damage done was not caused by our tow truck driver, it was CV axle which was due to lack of maintenance. Also, the husband informed my driver that there was trick to put the vehicle into neutral and the owner of the vehicle was the one who did put the car in neutral. Funny thing is the after this complaint, they still called us for service. A tow truck or the driver does not wear a CV axle out by rolling the vehicle 10-15 feet on the bed. Consumer Response /* (3000, 7, 2022/10/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) It was the tow truck driver fault and I did maintenance on the car the only good tow truck driver they have is turtle , he drives orange tow truck , and as far as me calling them for tows nope I called and told aaa that I don't want them to call Morgan's towing there the only company I use for towing robins wrecker ruins cars , and there tow truck driver did leave it in park and broke my drive shaft period
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.