ComplaintsforFunctional Medical Institute

• Initial Complaint

  05/06/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  After watching an interview by this business, I ordered a regimen for detoxification. I paid approximately $208.00 for the regimen. When I received it, I opened the box and was intent on using the materials. It consisted of packets of a powder and packets of 5-6 capsules. I did not know what was in the capsules, nor of what the powder consisted entirely. The first day was troublesome, as the powder mixed with water tasted HORRIBLE!! I did not take the capsules, as I was not sure what was in them. The accompanying booklet did not tell much at all.The second day, I tried the powder mixed once again with water, but could not get all of it down. I tried the capsules, and soon after became very sick. That lasted the rest of that day and on into the next day. I decided not to take this stuff any more. I had not taken anything out of the box except what I had used the first two days, so the box was intact. I typed a note and put it in the box, taped it back up and went to the post office to mail it back to the lab from whence it had come in *****, not ********. I also typed a letter to the people who run this "institute" in ******** and sent it to them. They had my email, so a day or two later, I got an email from someone there who said that they refused to refund my money. By this time, they owed me not not $208.00, but $18.00 for having to send this stuff back, adding up to $226.00.

  Customer response

  05/06/2024

  Clarification for address of Functional Medical Institute run by **** and ********************************* is ***********************************************,

  ***************. Tel:************.

  Customer response

  05/20/2024

  I certainly "did business" with this company, received what I ordered, became very sick on the product, sent it back and demanded a refund of $207.00.  To date, I have not received the refund, nor have I received notification from the credit card company I used that I received a refund.  Until I do get the refund, I am not stopping from making the demand for a refund.  I do NOT HAVE  the COMPUTER KNOWLEDGE to send to you any "documentation" regarding this matter.  I also have not been at the telephone number I gave you to receive any calls from anyone.  I will answer only to responses from this company through the Better Business Bureau.

  This is not over until I have received the refund I am demanding.

   

  Thank you,

  ****

  Business response

  05/20/2024

  From: AC Henning <*****************>
  Date: Thu, May 2, 2024 at 4:35?AM
  Subject: Re: FMI Return Policy
  To: ***************************** <***********************;
  
  
  
  Of course it was opened!!!  I tried it for two days. It was impossible to consume mixed with anything. It was very distasteful!!  That and the capsules made me very sick!!  I will receive back the money I spent, not only on the "product" but on the postage.  I have notified ElijahStreams and will notify legal means. I cannot lose $225.00!!
  
  
  And don't tell me how much you care, because you do not.  I am not a "patient" of yours or anyone.
  
  
  
  
  Online purchase policy
  ************************************
  
  
  We contacted the online store directly and response is below 
  Our response to resolve the issue - Customer has not responded to emails or phone callse 
  ---------- Forwarded message ---------
  From: *************************;<***********************;
  Date: Fri, May 10, 2024 at 12:29?PM
  Subject: FMI Order #*************
  To: Support <************************>
  Cc: <*****************>
  
  
  Good afternoon Support,
  
  
  Would you please be so kind as to reverse this charge back onto ****'s account?
  
  
  Thank you very much!
  
  
  --
  Please leave us an objective review on ****** by clicking here. We would greatly appreciate it as it helps our practice grow and improve.
  
  
  
  Please allow 48 - 72 hours for all emailed questions. If you'd prefer a call back feel free to schedule here.  You are very important to us, as are all of our patients and we stay very busy taking care of all of you!  If this email has gotten to you by mistake please disregard. 
  
  
  *****************************
  Functional Medical Institute 
  Executive Assistant 
  
  
  
  
  
  --
  Please leave us an objective review on ****** by clicking here. We would greatly appreciate it as it helps our practice grow and improve.
  
  
  
  Please allow 48 - 72 hours for all emailed questions. If you'd prefer a call back feel free to schedule here.  You are very important to us, as are all of our patients and we stay very busy taking care of all of you!  If this email has gotten to you by mistake please disregard. 
  
  
  *****************************
  Functional Medical Institute 
  Executive Assistant 
  
  
  
  
  
  
  ***************************** 12:01?PM (4 minutes ago)
  
  
  to me
  
  
  
  
  
  
  
  
  
  
  ---------- Forwarded message ---------
  From: Support <************************>
  Date: Fri, May 10, 2024 at 2:57?PM
  Subject: Re: FMI Order #*************
  To: <***************>
  Cc: <*****************>
  
  
  Good Afternoon,
  
  
  We hope you are doing well.
  
  
  Your order has been cancelled and refunded, as requested. 
  Please allow at least 5-7 business days for this to fully process back into your account. 
  
  
  Enjoy the rest of your day.
  
  
  
  Best Regards,
  Support
  
  

  Business response

  05/20/2024

  Business

  Most Recent Message

  Date Sent: 5/20/2024 1:31:51 PM
  From: AC Henning <*****************>
  Date: Thu, May 2, 2024 at 4:35?AM
  Subject: Re: FMI Return Policy
  To: ***************************** <***********************;
  
  
  
  Of course it was opened!!!  I tried it for two days. It was impossible to consume mixed with anything. It was very distasteful!!  That and the capsules made me very sick!!  I will receive back the money I spent, not only on the "product" but on the postage.  I have notified ElijahStreams and will notify legal means. I cannot lose $225.00!!
  
  
  And don't tell me how much you care, because you do not.  I am not a "patient" of yours or anyone.
  
  
  
  
  Online purchase policy
  ************************************
  
  
  We contacted the online store directly and response is below 
  Our response to resolve the issue - Customer has not responded to emails or phone callse 
  ---------- Forwarded message ---------
  From: *************************;<***********************;
  Date: Fri, May 10, 2024 at 12:29?PM
  Subject: FMI Order #*************
  To: Support <************************>
  Cc: <*****************>
  
  
  Good afternoon Support,
  
  
  Would you please be so kind as to reverse this charge back onto ****'s account?
  
  
  Thank you very much!
  
  
  --
  Please leave us an objective review on ****** by clicking here. We would greatly appreciate it as it helps our practice grow and improve.
  
  
  
  Please allow 48 - 72 hours for all emailed questions. If you'd prefer a call back feel free to schedule here.  You are very important to us, as are all of our patients and we stay very busy taking care of all of you!  If this email has gotten to you by mistake please disregard. 
  
  
  *****************************
  Functional Medical Institute 
  Executive Assistant 
  
  
  
  
  
  --
  Please leave us an objective review on ****** by clicking here. We would greatly appreciate it as it helps our practice grow and improve.
  
  
  
  Please allow 48 - 72 hours for all emailed questions. If you'd prefer a call back feel free to schedule here.  You are very important to us, as are all of our patients and we stay very busy taking care of all of you!  If this email has gotten to you by mistake please disregard. 
  
  
  *****************************
  Functional Medical Institute 
  Executive Assistant 
  
  
  
  
  
  
  ***************************** 12:01?PM (4 minutes ago)
  
  
  to me
  
  
  
  
  
  
  
  
  
  
  ---------- Forwarded message ---------
  From: Support <************************>
  Date: Fri, May 10, 2024 at 2:57?PM
  Subject: Re: FMI Order #*************
  To: <***********************;
  Cc: <*****************>
  
  
  Good Afternoon,
  
  
  We hope you are doing well.
  
  
  Your order has been cancelled and refunded, as requested. 
  Please allow at least 5-7 business days for this to fully process back into your account. 
  
  
  Enjoy the rest of your day.
  
  
  
  Best Regards,
  Support
  

  Customer response

  05/21/2024

  5/21/2024

  I have called the bank that handles my credit card I used for this transaction and have been informed that the amount of $199.90 was credited back to my card.  Although the amount I was looking for was $225.00 (included postage I had to put out), I accept that resolution and call it done.  I do not need to go any further with this complaint. Thank you for your help.

   

  ***********************

   

   

  Customer response

  05/22/2024

  Consumer

  Most Recent Message

  Date Sent: 5/21/2024 2:08:05 PM
  

  5/21/2024

  I have called the bank that handles my credit card I used for this transaction and have been informed that the amount of $199.90 was credited back to my card.  Although the amount I was looking for was $225.00 (included postage I had to put out), I accept that resolution and call it done.  I do not need to go any further with this complaint. Thank you for your help.

   

  ***********************

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