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Business Profile

Property Management

Leinbach Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a resident at **************************, over the last 6 months we discovered a Mold issue. Mold contamination in all the Vents - who knows where else we cant even see. im also 7 months pregnant so have been breathing that in for however long!! We first noticed the air and our clothes/sheets feeling damp/moist -and humid all the time. Then later found mold growing on multiple items (purse, shoes, new baby furniture that wasnt even used, etc) had to throw away thousands of $ worth of damage. Complained to maitnece they came out once and told us to just get a dehumidifier (which we shouldnt even have to do in the first place). Never really was communicating the true issue or resolution, after more visits they did admit to detecting moisture in the air. after about a week goes by we keep finding more and more moldy items. Finally show the pictures to the leasing office and THEN they said we were aloud to break the lease for free and get our prorated month of rent back. However I think we should get the FULL amount back if not more because we have proof that we noticed this issue in the month prior - nothing was done. Also you would think they would of provided us with reasonable accommodations due to us having to urgently evacuate because of the issue. they said they have no available units Considering this was so last minute im about to have a baby and nearly homeless. Leinbach owns nearly 8 complexs in *****- i KNOW theres at least one unit available to transfer us too for the inconvenience, at least until our original lease would of been up & for the same amount we were paying. Were leaving because we lived in inhabitable conditions not because were choosing to leave for fun.

    Business Response

    Date: 07/19/2024

    The mold in the apartment appears to be occupant related as there were no water leaks found anywhere in the home, however, we did find 3 windows open and ****** admitted that he left a window open when he spoke with our Manager, *************************. Leaving windows open will allow humidity to enter the home, in turn a mixture of warm and cool air from the air conditioner will cause mold growth.

    We offered a transfer to another apartment which you declined, therefore, as a courtesy we agreed to terminate your lease immediately without penalty and refunded your July rent.

  • Initial Complaint

    Date:06/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Walk-Thru with Manager,Assistant Manager, my cousin and I,on May 29,2024 around 3:00pm(The **** Apartments In ************* off SW 89th May). I am being charged a cleaning fee(unit clean $ ******) and my Apartment in clean I have pictures and also video walking with management. I am also being charged Carpet Clean $45.00 and you can see the shampoo lines on the pictures. I also have a $55.00 overage on my Rent payment and some how,I've racked up charges that total my( $199.00 Move-In Special and my $55.00). Thank you

    Business Response

    Date: 06/07/2024

    At this time we have not completed a move out statement for *************. When the move out statement is completed we will follow the lease contract when assessing and applicable fees and/or charges. Per the Lease Agreement residents must leave your apartment in the same condition as when you moved in, taking normal wear and tear into account.

    Customer Answer

    Date: 06/07/2024

    I have a Move Out Form that was completed by ***************** staff ****** when we completed the walk-thru together on the 29th of May.All persons Persent during walk--thru Manager:*****,Assistant ****,My ************************* and my self.

  • Initial Complaint

    Date:01/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Due to cold weather, a pipe in the ceiling burst flooding my apartment. This is the second year in a row that this happened. Last year they said they made the adequate updates and changes to the insulation but as the photo show the pipes are exposed, leading to a second burst. Management tells me that the insulation was adequate, the workmen they sent, said the opposite. I asked them for a month off of rent for compensation, and they refused.

    Business Response

    Date: 01/18/2024

    We are writing again to offer our sincere apologies for the recent incident involving the broken sprinkler line. We recognize the inconvenience and frustration this situation may have caused you, and I want to assure you that we are taking all necessary steps to promptly address the issue.
    Upon conducting an investigation, we found that the attic had proper insulation that had been placed over the top of the pipes to prevent such incidents. The pictures that you have are after the insulation was removed to expose the area to make the repair, you can actually see the batt insulation and loose fill insulation covering the entire attic floor. Unfortunately, the recent below-average freezing temperatures led to the breakage of the sprinkler line. This occurrence is considered an act of nature, and it is not attributable to anyone's fault. While we acknowledge the inconvenience it caused, we regret to inform you that we are unable to provide a rent concession in this instance. Please rest assured that we highly value your tenancy, and we sincerely appreciate your understanding and cooperation in this matter.

    Customer Answer

    Date: 01/18/2024

    I am rejecting this response because:   After speaking with the repair men they told me that the insulation inadequate. You say they said it was adequate. So someone isnt telling the truth. The inaction of management to remide the situation caused a second burst. Once is an accident. Twice is a failure to prepare for a yearly pattern of weather. There was no insulation over the area that broke.

    Business Response

    Date: 01/19/2024

    We have already responded to this review and provided proof of insulation in the attached picture. Unfortunately, the recent below-average freezing temperatures led to the breakage of the sprinkler line. This occurrence is considered an act of nature, and it is not attributable to anyone's fault. We have taken the appropriate steps as we deem appropriate based upon the situation, our policies, and any pertinent laws.  At this point we consider this matter closed.

    Customer Answer

    Date: 01/19/2024

    I am rejecting this response because: terrible customer service and poor preparation 

Leinbach Company is NOT a BBB Accredited Business.

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