Customer ReviewsforPrecision Tune Auto Care

I had the worst experience with this company. They were supposed to change my brake pads and front rotors. Instead, they did not do it correctly. As soon as I left my car was making this loud screeching noise and the brake pedal had to be pushed all the way to the floor not to mention this horrible burning smell. I had to take my car back up there 5 minutes later for me to be told they had to bleed my brake lines and that the smell was normal. How/Why would you need to bleed my brake lines on a routine brake pad and rotor job. Another hour later I finally left, and my car was still not fixed. I took it to another place the very next day only to be told none of the work Precision did was done correctly and I would need new front brake pads and rotors again. Rear rotors because the brake pads they put on the rear were put on so tight that it warped my rear rotors and a left front caliper because what they originally did caused more damage. After I already paid Precision ****** I was then told by the new shop that to fix my car was going to be another *******. I called Precision to get something done and was told since the brake pads and rotors were under warranty there was nothing they could do. I said you think I'm going to bring my car up to for a 3rd time so you can completely s**** it up more. I do not think anyone needs to use this company for brakes and rotors nor should this company be allowed to claim they do brakes and rotors. This company has the worst customer service and have no care that they completely screwed my car up and that there was nothing they could do. I warn everyone DO NOT USE THIS COMPANY.

We have a 12 month/12,000 mile warranty. We have a lifetime warranty on brake pads. We are happy to honor our warranty. According to our policies and procedures on the back of our invoice, the warranty is void if someone else works on the vehicle.