ComplaintsforPine Street Auto Recyclers and Salvage Inc
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Complaint Details
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Initial Complaint
01/06/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought a used engine for my jeep grand cherokee 2003 in pine street auto recyclers and salvage inc and it did not work they gave me another but different one for a truck and they do not want to return my moneyBusiness response
02/08/2022
Business Response /* (1000, 10, 2022/02/08) */ Contact Name and Title: ***** manager Contact Phone: XXXXXXXXXX Contact Email: **********@gmail.com customer originally came and purchased a motor for a 4.0l jeep grand cherokee once he picked up he came back and said he ordered the wrong one that he needed a 4.7 liter we told him all sales final only credit he agrred to pay difference so we can get him a 4.7 liter he came back and said ut wasnt the right one again i spoke with him and told him he can receive the cash back on 2nd transaction but 1st transaction will still be store credit because it was his mistake he refused still has second motor thta has not brought back so i can issue that refund Consumer Response /* (3000, 17, 2022/03/28) */ The mistake was theirs, not mine. I came back to return the engine. The manager insulted me. He took me out of the store. He didn't want to give me my refund and it's not the first time. is that they have many people in it he got angry because I reported it that I don't have to do that
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.