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Find a Location

BOKF, N.A. has 84 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • BOKF, N.A.

      PO Box 2300 Tulsa, OK 74102-2300

    • BOKF, N.A.

      One Williams Center Tulsa, OK 74172

    • BOKF, N.A.

      215 State St Muskogee, OK 74401-6626

    • BOKF, N.A.

      2100 W Houston St Broken Arrow, OK 74012-8306

    • BOKF, N.A.

      6036 S Yale Ave Tulsa, OK 74135-7412

    Business ProfileforBOKF, N.A.

    Bank
    Multi Location Business

    Additional business information

    Additional Info:
    The company states that it offers Full Banking Service.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.13/5stars

    Average of 15 Customer Reviews

    Customer Complaints

    36 complaints closed in last 3 years

    11 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    BOKF, N.A. has 84 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • BOKF, N.A.

        PO Box 2300 Tulsa, OK 74102-2300

      • BOKF, N.A.

        One Williams Center Tulsa, OK 74172

      • BOKF, N.A.

        215 State St Muskogee, OK 74401-6626

      • BOKF, N.A.

        2100 W Houston St Broken Arrow, OK 74012-8306

      • BOKF, N.A.

        6036 S Yale Ave Tulsa, OK 74135-7412

      Location of This Business
      PO Box 2300, Tulsa, OK 74102-2300
      BBB File Opened:
      8/27/1980
      Years in Business:
      114
      Business Started:
      1/1/1910
      Business Started Locally:
      1/1/1910
      Type of Entity:
      Corporation
      Alternate Business Name
      • Bank Of Oklahoma, N.A.
      • BOK
      • BOK Financial Corporation
      • Bank of Oklahoma
      • Bank of Oklahoma Mortgage
      • Bank of Albuquerque
      • Bank of Arizona
      • Bank of Arkansas
      • Bank of Kansas City
      • Bank of Texas
      • Colorado State Bank and Trust
      • HomeDirect Mortgage
      • FirstLand Mortgage
      • Bank of Texas Mortgage
      • FirstLand Mortgage Servicing
      Business Management
      • Complaint Monitoring
      Contact Information

      Principal

      • Complaint Monitoring

      Customer Contact

      • Complaint Monitoring
      Additional Contact Information

      Fax Numbers

      • (918) 588-8692
        Primary Fax
      • (918) 588-6853
        Other Fax

      Email Addresses

      Website Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      36 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/25/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I am trying to access my mortgage account both on line and by phone but my password won't work. To reset my password I need my account number which I don't have. I called ********************** to reset my password and gave them all my personal information but the phone agent wanted some other part of the property address which I have no idea he's talking about. He said he couldn't verify me without this part of the address that I didn't know. I asked to speak to a supervisors as the agent couldn't or wouldn't help me. He refused to transfer me to someone who would help.Meanwhile I have no way to access my mortgage.
      Read More

      Customer Reviews

      15 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Chris A

      1 star

      11/15/2023

      If you have a choice in the matter, stay away from this company. My mortgage was purchased by (sold to) BOK and I absolutely hate it. Of particular note, their insurance claim handling process is excruciating. It’s like being punished for experiencing an insurance worthy loss.

      BOKF, N.A. Response

      11/30/2023

      responded to client via mail.

      Local BBB

      BBB Serving Eastern Oklahoma

      BBB Reports On

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