Business ProfileforVast Bank, N. A.

Dear Sirs, In January of 2022 I invested a large sum of money through Vast Bank’s crypto platform, I invested this money with the full assurance that I would receive possession of the key to my crypto by the end of the 4th quarter of 2022. I was given this assurance by everyone I spoke with in the Crypto department at Vast Bank including its then director, Jason *****. I was informed by Jason that Vast Bank was still in the process of developing wallet to wallet transfers. Jason also stated that once wallet to wallet transfers had been developed I would have my keys, and be free to move my crytpo anywhere I please, free of Vast. ( May 19, 2022 in a 11:30 phone call to Jason *****) Since our conversation in May Jason has also told me: “ Wallet to Wallet transfers is ready to go.” “ The mechanism is in place to make wallet to wallet transfers.” ( October 2022 ) “ We have the functionality to do wallet to wallet transfers.” (December 2022 ) It has now been over a year and a half that Vast Bank has held the keys to my crypto. Despite the assurances I had received initially from Vast Bank they still will not released possession of my keys to me, nor after repeated requests have I even been given a projected Date to when this might occur. In my last conversation with Jason ***** on December 21, 2022 (the End of the 4th Quarter) Jason told me that he was in the process of gathering my paperwork and was going to hand it to Chad for processing, to be sent to the OCC in order to facilitate getting me my key. It is now six months later ( two quarters) and I have heard nothing from Jason ***** nor anyone in Vast Bank about this matter of paperwork nor a date as to when I can expect to recieve possession of my assets. I am now in dialogue with various state and federal agencies in futher attempts to resolve this matter. At this time I am simply asking that Vast Bank release my crypto key to me Immediately. Sincerely