ComplaintsforMemorial Park Cemetery

• Initial Complaint

  01/23/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  please see attached or caselink

  Business response

  02/23/2023

  Business Response /* (1000, 5, 2023/01/27) */ Contact Name and Title: Thomas R******** Trustee Contact Phone: XXXXXXXXXX Contact Email: ***@memorialparktulsa.com We read Mr. ****** *******'s complaint as alleging that Memorial Park refuses to allow him to remove the marker now on the resting place of Mrs. ******* ** *******, his deceased spouse, and replace that marker with a new marker. Concerning Mr. *******'s referenced complaint, please see our December 21, 2022 letter to Mr. *******. As stated in that letter, Memorial Park is perfectly willing to replace the marker. To accomplish this Mr. ****** ******* needs to: 1. Sign an authorization to remove the current marker. Memorial Park will furnish this to him upon request. 2. He has already paid the fee for removing the present marker. 3. Supply Memorial Park with the information he wants on the new marker. At a minimum that information would include the full name, date of birth and date of death. 4. Approve the marker design and purchase the new marker. A 24x12 Georgia Grey granite marker can be purchased for $647.00 plus tax, a total of $702.10. Other markers are also available. 5. Pay the setting fee of $236.00. If Mr. ******* will contact me or Counselor Darlene Carradine, we will provide the necessary paperwork. Upon payment of $938.10 and completion of the steps outlined above, the marker now on the resting place of Mrs. ******* ** ******* will be removed and the new marker installed. Consumer Response /* (3000, 7, 2023/01/31) */ IHello ,I ******,*, ******* I am writing the answer to the cemetery.I have already signed said form for removal from the grave marker on oct ,31,2022,I will not be signing a new one.i made very clear my wishes and concerns to Mrs,coral,I further more would like to request to work with ,coral on this matter .she was very kind and thoughtful ,and she didn't over step on bounds. I will not be buying the monument from memorial,park. The reason for me selling the plat to have the money to buy a new stone.would you all be so kind to send me a copy of the removal contact I signed on October,31,2023 .at that time I asked for a copy and was told that I could not have one . because that was not allowed , which is not Normal business protocol.any time two people or company inter into a agreement both parties should receive a legal copy.I already signed all required documents and paid all monies , except the setting fee.which I will be sending a money order. We truly hope this matter can be resolved , without any further problems. Thanks . Business Response /* (4000, 11, 2023/02/03) */ Please see attached letter and information. Thank you. Consumer Response /* (4200, 15, 2023/02/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) We,can't see what the last response is from,the business. We don't have the soft wear on this device to retrieve what they are sending so we really can't give a correct answer.we are just requesting a copy of the contract that was signed on October 31 2022,also would it be okay to send the setting fee? For the grave marker.we are going to shop around for the size and style head stone the cemetery is requesting.mr , ******* is sick at this time but,will be going this week to look at one . while we are at the business we will call the cemetery so they can talk to mr,Tom. hopefully this will resolve this matter . sincerely,Mr, ****** *, ******* sr

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