ComplaintsforUtica Park Clinic
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Complaint Details
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Initial Complaint
12/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
The billing department for Utica Park Clinic didn't include the necessary requested information on a claim sent to my insurance company this insurance denied payment. I didn't want this to negatively affect my credit and thus set up payment arrangements. They refused to accept anything less than $400/month because my balance for this visit is $2800. On November 22nd they took $800 from my account instead of the agreed upon $400 and now they refuse to refund any of the money. I've called the billing department and advised them this is stealing.Business response
02/23/2023
Business Response /* (1000, 5, 2022/12/13) */ This was sent to our credits team who have processed a refund of $1200. Consumer Response /* (2000, 7, 2022/12/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Now the claim can be processed and records sent to my insurance companyInitial Complaint
07/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This is my formal complaint concerning this office's double billing practice, and lack of informed financial consent. This office needs to practice informed financial consent before double billing insurance for a single visit. Not only do the staff scheduling appointments require more training, so do the Doctors. If you will be taking advantage of the medical system and entering multiple codes for one visit resulting in double charges, you need to inform your patients. I was only following the advice your staff gave, and now you're wanting me to pay extra. My insurance offers one free yearly physical without a co-pay. I refuse to pay this bill. This kind of practice is why healthcare takes up to 20% of the national budget. I did not agree to a double charge, or a double coding for a single visit. You will need to discuss this with the medical insurance. It sounds like you need to adjust your coding and apologize to my health insurance for doubling billing on a single visit. You have been paid twice for only one visit, and that is unethical. I have contacted the billing department, and the general practitioner multiple times and they have not dismissed the $30 co-pay bill on my account. This is the second time I've submitted a complaint for this practice. It's now a repeat issue and I've changed providers as a result. I will not be returning to this clinic, no will I pay this bill.Business response
09/02/2022
Business Response /* (1000, 5, 2022/08/10) */ We value the business of our customers and while their may be room for further review of this visit, the charges have been removed as a patient experience cost. In the future, the office manager is available to support any questions or concerns and move those to a formal grievance process for the patient if desired. We look forward to seeing you again. Consumer Response /* (2000, 7, 2022/08/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you. Several attempts were made to reach the office manager before submitting the complaint to the BBB. Sometimes it takes a 3rd party to get a response.
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.