ComplaintsforAmeristar Permimeter Security USA INC.
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Complaint Details
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Initial Complaint
06/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased fence in March 2016 (order acceptance and invoice attached). Fence has a limited lifetime warranty (see attachment). The fence is showing fading, chipping and rusting. I have reached out to the company multiple times (early February, February 8, March 6, and April 4, 2024) providing sample pictures and asking for instructions on how I can repair the fence myself in a way that will not void the lifetime warranty or for Ameristar itself to make arrangements to repair the fence under warranty. While I did reach an Ameristar representative, ***********************, a couple of times and he promised to look into the matter and get back to me with a solution(s), he never did so. On April 4, 2024, I wrote to Ameristar (aka *********************************************** ) and also did not hear back from them.Since I have not received any responses from them containing instructions on how I can do the repairs or accepting their obligations to do the work under warranty , my fence continues to deteriorate.Customer response
09/27/2024
In regards to my complaint #********, this is to update you that during the course of this week, I heard from an Ameristar representative and we had several discussions. As a result of the discussions, they satisfactorily addressed my questions, concerns and complaint. I now consider the issues leading to my complaint to have been satisfactorily addressed.
Thank you for the assistance you afforded to this matter.
Regards,
****** (*****) ****
September 27, 2024
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.