ComplaintsforCompression Solutions

• Initial Complaint

  01/11/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In June of 2021 I had knee surgery and went through my insurance ************* (****************). I was issued a set of deep thrombosis leg cuffs after the surgery. My insurance paid all the fees for my surgery. Then in December of 2021 I received a notice from Compression Solutions, LLC out of Tulsa, Oklahoma, saying I owed them $359.40 for the amount my insurance would not pay. They made two different charges against my insurance on bill for $1,437.60 and then a second charge 3 months later for $1,198.00 for a total of $2,635.60. The company then charged me an additional $359.40 on Nov 9, 2021. That would put the price of this item at $2,995.00. If you go to there website you can purchase these for under $1,500, and if you search the web you can find them for around $400.00. This is a form of insurance fraud. They are purposely over charging insurance companies and then attacking customers for the residual amounts insurance companies refuse to pay. Typically when there is a portion your insurance will not pay your insurance company sends you a bill for amount owed. There is obviously some nefarious business actions happening. I refuse to pay the residual amount since they have, one already over charged my insurance company and two essential trying to gauge the end user out of more money when the insurance company has already paid the "determined fair amount" which is not an opinion but fact of over charging. This is the reason we have the issues with our medical system in the US today, it's companies such as these that over bill companies and customers to bolster the bottom line and line the pockets of executives. It is unacceptable and something needs to be done about it. Please help in this situation, thank you! Very Respectfully, ***********************************************

  Business response

  02/02/2022

  Business Response /* (1000, 8, 2022/01/20) */ dos 05/15/21 patient was provided a take home DVT unit. patients insurance ******* was billed $2995.00 we received a payment from insurance on 10/15/21 in the amount of $1437.60 we did a contractual adjustment of $1198.00 and billed patient coinsurance of $359.40 which we are required to by law since this is a federally funded insurance, regardless of insurance billed amount each insurance has thier own fee schedule which they follow. we will be glad to work with the patient regarding this copay. however the amount of the copayment has nothing to do with the billed charges, it is the insurances fee schedule from which this is calculated. ***Document attached***

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩