ComplaintsforLifetime Dentistry Of South Tulsa

• Initial Complaint

  11/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had some dental procedures done earlier this year. Before I went for procedure, the company ran insurance and informed me of what I would be responsible for (over $3000). With the help of family the funds were gathered and I was told to pay before services were performed, which I did. Months after service was completed and final payment (as told by their office staff), I received another bill in September 2022 saying I owed close to $200, then when I called they said not to worry, then they said they were adjusting $61 off. I requested an itemized bill but to my surprise they sent another bill via email yesterday, and are saying the bill is over 90 days past due, even though they had promised to straighten things up with insurance company earlier in the year. Please help because I don't understand why I should still have a balance due, or the many discrepancies in the bills considering I paid in full before procedures were done. Thanks for your help

  Business response

  02/28/2023

  Business Response /* (1000, 11, 2023/01/19) */ to whom it may concern based on time line of events 11/21/2022 informing our office of this complaint we have tryed getting in touch with patient about account to discuss but have had no luck phone said was disconnected yes she has a balance of $131.00 right now. We seen patient 12/27/2021 for a limited exam insurance paid $12.00/ $50.00 went to deductible she came back 1/20/2022 got bridge done insurance didn't cover any of that due to waiting periods on policy which we have noted that it was discussed we didn't expect them to pay bridge totaled $3508.00 of which she paid $3475.00 leaves $33.00 balance she was seen again 2/17/2022 for a full comp exam and fmx also bridge delivery that totaled $162.00 insurance paid $53.00 towards fmx $50.00 deductible applied they didn't cover comp exam that was the $61.00 she mentioned about being wrote off. So $50.00 deductible from 12/27/2021 + $33 from bridge balance + $48 from 2/17/2022 date of service insurance didn't cover due to deductible = $131 balance that is on her account right now. Deductibles have to be paid once a year and it applies to the first appt they get done of that year, In this case deductible applied to her 12/27/2021 appt and 2/17/2022 appt. It didnt apply to the 1/20/2022 appt because that was a exclusion. Consumer Response /* (3000, 13, 2023/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) My phone number hasn't changed, so I don't know what number was being called. This is certainly a case of surprise billing based on what office staff had told me to expect before the procedures. If I need to pay the $131 and be done with this, I will do so. But I need assurances that this is it, and I will not get another surprise bill after this one? Business Response /* (4000, 15, 2023/01/23) */ this is all she owes $131.00 per how i broke it down she hasn't been back to get anything done there is no pending insurance they have paid all they will pay

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