Complaints
Customer Complaints Summary
- 33 total complaints in the last 3 years.
- 10 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/18/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Had to surrender my vehicle to them during the pandemic when my job was shut down due to not being essential. Was told that I could come back and get another vehicle when I got back to work. They lied. I was told it would not affect my credit with them since I volunteered to surrender my vehicle. Now they are stating that I cannot finance through them due to an account. Called them and was sent to Legal for some reason, and no one answered anyways. Im just trying to help my son get a vehicleBusiness Response
Date: 03/24/2025
We do not make loans to others.Initial Complaint
Date:01/28/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 5 2024 I took a 2013 **** F150 back to the dealership in ****** as a voluntary surrender due to health reasons I was unable to pay for it anymore. I had already set this up through saber acceptance and signed papers at the dealership. The truck was resold as of 3 January as I was notified that it had been registered in **. On my credit report it is still stating the account it open I dum better a dispute thru trans union and they denied it. All I am wanting is for them to have both trans union and equfax both state that is is closed.Business Response
Date: 01/30/2025
The account is in process to be sold, the unit was not sold on January 3, 2025, Saber Acceptance allied for a KS Repossession title so it can be sold. The title was received and should be sold in the next sale. After the sale of the unit the proceeds will be posted to account and then closed out.Customer Answer
Date: 02/08/2025
They are still saying I missed payments when they had the car in DecCustomer Answer
Date: 02/12/2025
I have reviewed the business response and accept this resolution.Initial Complaint
Date:12/10/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've Been Harassed By Saber Acceptance *************************************************************************************** The Title Is In My Name 12/02/24 I Paid My Car Payment Of $520 A Money Order That I Paid To Regal Car Sales Now Saber Acceptance Saying That 1/2 Your Installment Contract requires you to have *********************** with deductibles of $500 or less, for Comprehensive and Collision. Now The Manager Got On The Phone Harassing Me About My Vehicle I Am Stressed Out By How They Are Conducting There Business I Emailed **** All My Insurance Yesterday Through Text Messages I've Been Having A Headache They Treated To Pick Up My Vehicle **** & The Manager Are Rude Racist I Paid My Insurance With Freeway Insurance I Have Receipts For Everything I Told The Manager To Leave Me Alone Or We Going To CourtBusiness Response
Date: 12/11/2024
According to the documents you signed, you agreed to keep full coverage insurance or collateral protection insurance on your car loan wtih Saber. If you fail to do so you are in violation of your contract. As long as you keep your account current and keep either full coverage insurance or collateral protection insurance on your car you will not hear from us.Customer Answer
Date: 12/13/2024
I Sent My Insurance To ************************************************** With The Deductible For $500 And CollusionBusiness Response
Date: 12/16/2024
thank you for providing your insurance. your collateral protection insurance has been cancelled.Initial Complaint
Date:08/06/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had to dispute the balance before and it was corrected back down to zero. Now all of a sudden there is a $52 balance on my credit. They are known for doing this. There is multiple complaints against them for this exact thing.Business Response
Date: 08/07/2024
This account was involved with the recovery of the unit. Since the unit was able to be repurchased by the selling dealer the account was closed, and all outstanding balances were forgiven. The closing date of the account was July 10, 2023, with a zero balance. Since that time the account has been inactive and closed and has not reported to the credit bureaus. We have received two disputes in the last week reporting the account had an active balance it was confirmed with Equifax and *********** that the balance on account is zero and the account is closed as we originally reported to them July 2023.Initial Complaint
Date:07/29/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was buying a 2018 equinox from regal/saber acceptance. My husband had to go in the hospital for a week and have a pic line in for another 2 weeks. They agreed to work with me and gave me a deferral cause I got a little behind, mind you I pay weekly. So I pay them ****** July 13th and I pay another payment of ****** July 19th all while staying in contact and being told it was fine. I attempted to pay what I was behind in full on the 20th and my account was locked. I contacted **** several times after that by email explaining that I was working a new job and the payment options were money gram or go into regal. Regal was closed every time I went by . I work business hours as well and money gram wouldnt take my card. This was the day before they showed up at my work to repo my car claiming they had not recieved a payment in 19 days and that he recieved a email but it was blank. I have proof both are untrue. Moving forward, the day they repoed my car I was told I could get my car back for 460 dollars, the very next day I was told it was 944 plus the next payment of 179 before I could get the car back. I just started my new job so I could cover some of the bills that got behind from my husband being sick. Im not sure what if anything I can do but this isnt how you do people. Legally this should be against the law and morally this is not a good company to do business with if they constantly lie and treat people that buy the cars to pay their paychecks.Business Response
Date: 07/30/2024
This is resolved we have the customer back in her car as she requested. Next payment is due 8-2-24.Initial Complaint
Date:07/29/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called in to let **** thats in charge of my account that I got something personal going on he started talking really crazy and smart to me I dont want him in charge of my account at allBusiness Response
Date: 07/30/2024
We will reassign you to another account representative.Initial Complaint
Date:07/22/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company does not report accurately or monthly to any credit bureaus . I was told before signing the agreement this car *** would report accurately to all 3. They only report to 1-2 and never accurately which is making my credit worse ! I checked my credit reports and balance showed ******** but my account and balance/ledger shows ***** which shows they are Atleast 3-4+ months behind on reporting . I have never missed a biweekly payment on my loan.Business Response
Date: 07/24/2024
Saber Acceptance has only reported to *********** and Equifax on behalf of our customers, the current balance reported on ************** account as of last monthly reporting (6/30/2024) was $6,439.48. If *********** or Equifax is reporting something different, please file a dispute and we will correct the outstanding balance with them.Initial Complaint
Date:07/17/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not a happy customer Ive have tried to work with your ********************** many many times letting them know I now have a new job and no one seems to give a c*** about that. Welcome to the real world where people change jobs to change their lifes and the facts that yall dont help or compensate to the payment dates is ridiculous and if its repoed again I WILL NOT ACCEPT ANYTHING ON MY CREDIT AND WILL BE DISPUTED.Business Response
Date: 07/18/2024
We must report your account as it is paid to the credit reporting agencies. As long as you pay well in the future it should report well on your credit report.Initial Complaint
Date:06/27/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***y are still trying to make me pay on the vehicle even though there is something wrong with the vehicle. ***y have a warranty that covers up to ****** miles. *** resolution would be to not make any payments until the car is completely fixed or to put me in another car or give me my money back including my down payment.Customer Answer
Date: 07/31/2024
They took my vehicle and I didn't get a receipt from the tow company. Also when they sold me the vehicle they messed up the title. They put me down as the owner and not the lienholder. I would like my car back.Business Response
Date: 08/01/2024
Due to the terms of the contract being in default for non-payment. The contract`s provisions for default were applied in this matter. The car will not be returned.Initial Complaint
Date:03/18/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They are in violation of the gramm ***** ****** act . The gramm ***** ****** act states that Before a financial institution discloses nonpublic personal information about any of its consumers to a nonaffiliated third party, and an exception in section 14 or 15 does not apply, then the financial institution must provide to the consumer:* an initial notice of its privacy policies and practices;* an opt out notice (including, among other things, a reasonable means to opt out); and a reasonable opportunity, before the financial institution discloses the information to the nonaffiliated third party, to opt out.I never receive any privacy notice nor the option to opt out before or after the transaction. Furthermore, they are reporting several inaccuracies on my credit report. They are reporting a balance to one bureau and a zero balance on the other. They are reporting late payments the same month as the charge off month and late payments after the charge off date(both of them ).While at the same time reporting no late payments to the other bureau . They are reporting 2 different dates for the last payment date. All while reporting the written off status to only one bureau. They are in violation of 15 USC 1681n which comes with a fine of $1000 per violation. #1 on my list is having the account DELETED from the credit bureaus. The inaccuracies has caused so much damage.Customer Answer
Date: 03/18/2024
Idk if I put the attachments in order. But you can see I did email them the attachment and told them they are in violation to a working email that they gave to me before.Customer Answer
Date: 03/24/2024
Was complaint id ******** sent to the company? Its been 7 days wanted to make sure it was sent to themBusiness Response
Date: 03/25/2024
Your contract was in default which caused repossession. We are complaint with all laws and regulations. As a goodwill measure, we will submit to the credit bureaus to delete your account
from all credit reporting agencies.
Customer Answer
Date: 03/26/2024
I accept this resolution. Please put the request in ASAP
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