Customer ReviewsforFurniture Services of America, Inc

We have had a tech out twice to look at the mechanics of an electric reclining end of a sectional that stopped working. It was fixed and worked less than 24 hours. Today was the second time the tech came out and when he was there with the recliner on its side using his tool to make it work, of course it worked fine. It doesn't work fine when it is in its normal position. Instead of just replacing the recliner they are ordering another part which will take 4 weeks to get here (I've already been waiting a month for this visit, this whole ordeal has been going on since January). Then they will call to get yet another tech visit scheduled. Just replace the recliner already and save yourselves some gas and your customer the inconvenience of not being able to use the recliner/sectional they paid good money for. Not to mention when the tech tried to contact me this morning I was not able to answer (I'm a nurse and was with a patient, I would have called him back very shortly) the girl at the office called and left a voicemail with a rather rude tone telling me I need to call back or the tech will skip my stop. If I could give you negative 4 stars I would.

The first trip out to this customer this chair had somehow had syrup spilled onto the arm (It was either sprayed on there or cleaned up before we got there) and it was all over the power supply. The tech replaced the power supply and the chair worked fine while the tech was in the house. The second time we were out, he found that due to the syrup being inside the arm the control switch on the chair was now shorting out. He did order another part, being nice because technically this would be considered abuse by the warranty company due to no syrup being on the outside. It was either sprayed on there or cleaned up before we got there the first time, at which point voids the warranty. Furniture Services does not decide if the furniture is replaced or not that is up to the warranty company. We were trying to help and the customer even argued with the tech saying that it was not caused by the syrup. As far as contacting the customer, we started attempting to get a hold of the customer at 9:08, again at 9:30, he then sent a text at 10:00 AM due to the length of the drive the tech was trying to get a hold of the customer before just rescheduling them, at which point he called the office and had the office try to get her on the phone and finally the tech received a text right after that. She never stated anything to him about anyone at the office being rude. The customer herself was unable to be there because of work, we always try to accommodate someone to make the time for both parties.

The first time the tech was out there he specifically told us the problem was NOT due to the syrup which my child accidentally spilled on the couch (kids have accidents). Nobody tried to clean it up because we didn't even know it was there. I can look at my phone records detailing exactly how many times and when the tech tried to call me, the customer. Of course my mother, who was there to meet the tech, wouldn't say anything to him about the rude office person because she didn't talk to the office person, I did. I appreciate the tech ordering the part to replace the control switch on the chair, but it is 4/18/22 and we still have yet to see the part.