ComplaintsforBest Western-Trade Winds Central Inn
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/11/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I was in the room for approximately 2 hours when I noticed bites on my arm and found bed bugs. The lady at the front desk didn't seem concerned at all about this issue and offered no compensation whatsoever and refused to refund my moneyBusiness response
07/27/2022
Business Response /* (1000, 5, 2022/07/13) */ Hotel staff inspected the guest room in question today. No evidence of any pest control issues was found. Hotel will have guest room treated for bedbugs as a precautionary measure. Clerk noted that guest spent 1/2 day at the pool before alleging complaint. Consumer Response /* (3000, 7, 2022/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I checked into the room approximately 4-4:30 pm and left after finding the bed bugs on the bed approximately 6:30 pm. I did include the pictures I took of the bed bugs on the bed.Initial Complaint
04/18/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On April 16th I rented room 158 from trade winds hotel here in tulsa. I wasn't in the room long when I noticed the picture on the wall had cockroaches between the picture and glass. Then I was sitting there talking to a friend and noticed two bed bugs crawling on the bed. My friend was bit all down her arm which I took pictures of. I told the front desk and they finally gave me another room. This room has no microwave and no refrigerator it's disgusting. Now I have to figure out what to do with my luggage and clothes that very likely could be infested with bed bugs. I had nowhere else to go so I'm forced to stay in the second room they gave me. But have been up all night sitting in a chair because I'm not laying on one of these beds.Initial Complaint
11/08/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Upon arriving in my hotel room, there were roaches crawling up the walls there was a crowd of roaches in the bathroom (which is what initiated the issue), there were roaches crawling in the bed the microwave my nightstand the entertainment center, etc. I contacted them to try to get a refund from my third party booking site, they declined to issue a refund and because of my complaint they put me on a no rent list. I wouldn't pursue this action, however, I don't believe it's right to be put on a no rent list because of a complaint regarding the cleanliness and health status of their property. Nobody should have roaches crawling on them while they're trying to sleep.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.