ComplaintsforOklahoma Landscape, Inc.
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Complaint Details
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Initial Complaint
10/31/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Project duration: 01-27-2022 through 9-13-2022 Amount paid to contractor: $152,764.79 Business Commitment (scope): Backyard renovation Nature of dispute: Refund for invoice paid in error and work not in place Narrative: OK Landscape was contracted for a complete backyard remodel. Their scope was reduced after repeated requests for refund went spent months unaddressed. Additionally, the contractor had a habit of invoicing in advance for work not performed. We paid these invoices in good faith. The contractor continues to ignore our requests. The following items totaling $5,564.18 appear undisputed Structure footings - $3,950 - The contractor admits they missed these on their bid and don't expect us to pay for them. This was later included on an invoice and was paid in error. We have been requesting this refund since at least July Unused Outdoor Kitchen inserts - $1,614.81 - The inserts were not of the quality expected and were rejected by the customer. The customer purchased the kitchen inserts from another vendor and installed them. The inserts were invoiced and paid for (in good faith) before they arrived on site and were found to be of inferior quality. We have been requesting this refund since at least April. We made numerous verbal requests to the project manager before turning to written email requests. On 08-08-2022, during an onsite meeting, the president of the company committed to refund these items but have since failed to do so. Refunds for items overbilled and later removed from contractor scope include $1,258.04 for softscape material/installation and $2,195.00 for sod and installation. The business has made no effort in the past 3 months to resolve these issues. All written requests have been met with statements about how many years the company has been in business and assertions that they have many happy customers. Neither of those items is in question or relevant to this dispute. None of their responses have directly addressed out requests for refundBusiness response
01/11/2023
Business Response /* (1000, 5, 2022/11/01) */ I have let the customer know that we will address their concerns. the project was underway during many of their concerns with time issue refunds and deducts for concerned items. I have reached out to the client asking for them to have a meeting in our office so we can go over each concern so we can reach a settlement that is fair for both sides. I was out of the office from Sept 3rd to Oct 24th. When i returned, my office manager was out for covid related issues. I emailed and told the customer we would reach out this week to work on a resolution. We want to be upright and fair with the ******* but just want to make sure we have the chance to address each billing concern so both sides are treated fairly. Consumer Response /* (3000, 7, 2022/11/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) After reading Mr. *********'s response this morning, it was as expected, a list of excuses and platitudes about being upright and fair. It should be noted that we had been trying to get resolution to these issues for several months before Mr. *********'s extended vacation and his office manager's bout with COVID. That said, we met with the business today. After much discussion and suffering Mr. *********'s long winded recap of excuses, his religious identity and grievances with us, we finally came to a resolution and settled his company's debt. I believe without question that were it not for the BBB, we still would not have resolution and would have had to explore other options. Thank you for the work you do **** *******
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.