ComplaintsforMelton Truck Lines Inc
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Complaint Details
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Initial Complaint
11/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Melton Truck Lines was responsible for the delivery of heavy HVAC equipment that required scheduling of a crane for lifting the equipment from their truck. Per their instructions of their arrival date and multiple conversations and emails regarding this delivery to verify the date, we scheduled the crane for that date. On the day of delivery, they not only did not deliver the equipment, but did not notify us that they were not coming. We found out by calling them to find out where their truck was. The crane was on site and waiting as instructed but due to their multiple errors and incorrect information, we had to pay for the crane and reschedule it for when they actually did come. They actually scheduled it incorrectly AGAIN, but thanks to the diligence of their driver, we caught it in time to avoid a SECOND wasted day with the crane. We are attempting to recover the costs associated with the crane service for which we had to pay due to the errors of Melton Trucking. The bill of lading on date of delivery showed THEIR original date of delivery as being the date we had all agreed upon. There was no misunderstanding on our part, all errors were made by agents of Melton Truck Lines. This led to loss of profit associated with the installation project for our business.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.