ComplaintsforSynergy Motorworks
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Complaint Details
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Initial Complaint
04/19/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I took my motorcycle to this company to have tires put on and a chain guard removed this was on Friday 4/15/2022 I was told it would be ready on. Saturday by noon it wasn't. I called on Monday 4/18/2022 about 1145 a girl said it wasn't ready and she wasn't sure if it would be done today. I called back at 4pm and was told it was ready I offered to pay over the phone the same girl said she would send me an invoice and link to pay. I asked that the bike be left out front as I may not be back in town by 6pm when the close she said no problem. when I arrive to the business atb6pm the bike was not outside and people where still in the showroom so I entered and was great by a rude guy apparently the owner. I stated I was there to pickup my bike as I was told it was ready and would be out front he said it wasn't ready they had to wash it. I told him I didn't want it washed and needed it as it is my only mode of transportation to and from work his comment was "AND". I stated again I needed my bike he said it will take an hour to get it out I said ok. He then states to add 700.00 for afterhour work. I stated that wasn't going to happen I was not paying g him anything else I paid my bill and wanted my bike he said it would be out Tuesday 4/19/2022 at 10am not a minute sooner. I told him ok fine just make sure it is outside at 6pm when I come back fro.work to get it. he said it will be ready when I decide to get it ready and threatened to run another bill after I have paid for the services asked. this business does not need to be in operation he is unprofessional rude and cheats his customers my bill was suppose to be 196.00 out the door quoted by the girl I paid 390.00 to them stating the additional was labor for the belt guard which consist of removing two bolts and it falls off.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.