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          Find a Location

          Oklahoma Natural Gas has 9 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileOklahoma Natural Gas

            Natural Gas Companies
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            Any Consumer can contact Oklahoma Natural Gas on the internet at www.ong.com to apply for the "average monthly payment plan" or to get many answers to many questions you may have.

            Contact Information

            5848 E 15th St

            Tulsa, OK 74112-6402

            Get Directions
            Visit Website
            (800) 664-5463

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            Customer Reviews

            1/5

            Average of 33 Customer Reviews

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            Customer Complaints

            61 complaints closed in last 3 years

            21 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/1/1937

            Years in Business: 117

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Oklahoma Natural Gas has 9 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              5848 E 15th St, Tulsa, OK 74112-6402
              BBB File Opened:
              1/1/1937
              Years in Business:
              117
              Business Started:
              10/12/1906
              Business Started Locally:
              10/12/1906
              Accredited Since:
              1/1/1937
              Type of Entity:
              Corporation
              Alternate Business Name
              • ONE Gas
              Additional Contact Information

              Fax Numbers

              • (405) 552-1839
                Primary Fax
              Read More Business Details and See Alerts

              Customer Complaints

              61 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/10/2024

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Answered
              I have needed the gas reconnected at my home twice for various reasons. Both times, I have arrived within the allotted time and both times I have passed the technician on the street. I have called customer service and they are no help just offer to reschedule the next day, in both cases I had appointments and was on time. I had to take off of work both days and without compensation to be here for the gas company and no one seems to care. Speaking to customer service is like talking to a brick wall and no one can actually resolve the issue. There seems to be no other way of contacting them and unfortunately there is a monopoly on natural gas. So they obviously dont care about the people paying their bills. I want something done so other people in my situation are left loosing half a days wages just so that the gas company can steal our money and then not provide service.
              Read More
              Read 60 More Complaints

              Customer Reviews

              33 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Brandon B

              05/09/2024

              Absolutely the worst customer service reps Ive ever experienced. Technician went to wrong property to turn my gas on and then said I never answered the door. Woman on the phone said he knew details of my property and that there was a car in the window. I dont own a cat! And she still refused to admit that he went to the wrong address. Seriously awful people working in their offices.

              Oklahoma Natural Gas Response

              05/10/2024

              We attempted to make contact by phone and there was no answer. We were able to leave a voicemail stating that we will look into and address these concerns. Thank you.
              Read 32 More Customer Reviews

              Local BBB

              BBB Serving Eastern Oklahoma

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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