Customer ReviewsforJackie Cooper Imports of Tulsa, LLC

I purchased a vehicle here in December of 2023. I paid cash and they never mentioned anything about running a credit check but a few months later I noticed a hard inquiry pop up on my credit report. I went in to talk with a finance manger about it and he said that it was for my own protection. When I questioned how that protected me he said that they want to make sure my credit was good to see if they could trust that the check would clear. This sounds like it was for their protection not mine. I understand they need some reassurance but I paid with a cashiers check. In the end I would not be upset if they were upfront about it instead of just sliding it into the stack of papers you have to sign. I can see how this is partially my fault for not reading everything they put in front of me but when I went in with cash a credit check was not even on my radar and they never mentioned it as we were signing documents.

******, we are sorry to hear of your disappointment in your recent experience at our dealership. While we understand your frustration, it is standard practice for all dealerships to run a credit check on cash customers who present with a check, including a cashier's check. Not only does it protect reputable businesses cashing the check, including Cashier's Checks, but customers need to know if their financial background is compromised by identity thieves using your account, as well. Just as a consumer selling his/her own vehicle wouldn't accept a check from someone they personally don't know well, businesses must be vigilant. The cost of not doing so could mean bankruptcy at the worst or an increase in pricing to customers at the least. It is important to read all documents and ask questions about your concerns before you sign them. Prior to going to the ******************* each document is presented one at a time to the customer with an explainer of what it is. That is a part of our process and we do not diverge from it so that we can assure that all customers are aware of what they are signing. If you have further questions about check fraud or credit checks, we encourage you to reach out to our General Sales Manager, *********************, at ************.

I went to Jackie cooper infinity. back in September. For a noise when turn steering wheel. Jarred was the advisor. it was there bout 3 days. they call us to pick up the car an we leave gets home park car . go to church and while driving we heard a loud bump bump as you drive . we take it back the next morning. and the manager in back that work on cars. said I’m sorry the technician didn’t tighten up the screws. that’s the bump loud bump you heard , so I will handle this my self. we said ok. couple of days later we picked up the car and it was good. he apologized for the mix. we take it back for service two weeks ago. head light was out and wheel barrens , the noise was a winnings noise that the technician said was the wheel barrins. he said he’ll call us on up dates, they called said they were going to replace wiring to see if head comes on or if bud is needed . In the process of doing the job they messed up our car. took head light out did not place pro. and bent in the side by edge of light we’re it’s not lined up it’s pushed in. I called mike service manager and told him. he wanted to look at it we took back and he saw would not except they drop the ball, he was making excuses bout it was already like that , I told him you have pictures it’s shows it was not like that,I went on for a week and some days back and forth . I called corporate Jamice service counsler. she had me waiting 3days and say she up holds infinity, told me go back to to dealer. I was so upset. they tried to put the blame on everyone except the them , my car was left out side my paperwork was at the new car department. and the service guys was with they backpack on ready to leave, I ask what did they do he said you gotta call jarred In morning. I will advise any one who wants to buy a infinity please don’t. that service and technician are terrible . Please be aware.

I reported it to the service manager named Mike he tried to blame every other person. His technician did a bad job and this is the time I been there and they messed up. the first time the technician supervisor apologized. second time mile and jerrade was the worst as a supervisor. he did nothing but lie. Jerrade was the advisor he was bad customer service and the shop people as well. My car is damaged. Please don’t go there they have a problem with fixing cars and good customer service. corporate office I talk to jamice she was terrible put me off for three days and then said I have to go back to them. why she and the people at infinity is there I don’t no but they needs a whole new staff. please go somewhere else they are a bad company my review goes so long but not enough space . they don’t even get a one star from me terribly company. CEO needs to step in on his company. and not make it bout money. I posted a full review I hope everyone who is looking for a good service department see it. read both reviews. blessings.

This customer's vehicle visited our dealership three times. The first two visits were last year in September 2022 when the Mark Allen dealership she purchased the used vehicle from sent the car over for a repair at the time of purchase. At that time, we took thorough photos of the vehicle as customary to any service visit, and then completed the requested service. Soon after, the customer stated she heard a noise while driving. We inspected the vehicle again and found a caliper bolt that needed attention. Upon that inspection, we found that the eyelets for the bolts of the bumper cover were ripped, leaving an opening that allowed the bumper to work its way loose as the only thing holding it in place was a bolt that was "sandwiching" it in place. When the customer picked up the vehicle after this service visit, our service department was closed and the vehicle was left with our new car sales professionals to personally handle her pick up instead of asking her to return the next day. While our sales professionals are very knowledgeable about INFINITI vehicles, they are not able to address or answer questions concerning repair work that was done in the service department. Indeed, the customer would need to speak with her service advisor the next day for answers to her questions. After the second visit, the customer called stating she was very upset that technicians must have removed her headlight and caused the scrape down the side of the front end, as well as damage to the corner of her bumper cover. While we did not remove the headlight for the repairs needed, our service manager asked her to bring the vehicle back in so that they could look at it together and investigate the source of the scrape. The customer's husband brought the vehicle in instead and our service manager personally showed the photos of the vehicle from before their service, where the exterior damage clearly could be seen prior to our work on the vehicle. The photos showed a scrape to the driver's side headlight, as well as paint damage to the transition of where the bumper and the fender meet. Our service manager pointed out the internal damage to the vehicle underneath the same bumper and driver's side front corner of the vehicle that clearly showed the vehicle had been involved in a collision at some time prior to her purchase. To verify that collision, we pulled a Carfax report for the vehicle. That report clearly stated that the vehicle had been involved in an accident in January 2020 causing damage to that same area of the vehicle. The report was shown to the husband and the information relayed to the customer on the phone at the same time. We explained that the only way to correctly fix the headlight and bumper cover was to replace it completely. We were able to show her husband at that time the body filler, sanding marks, and sections where the vehicle was repainted after the accident. The customer, while on the phone with her husband during this visit, stated she did know the headlight scape was there ahead of time and admitted we didn't cause it. She then requested that the bumper be repaired. We then explained that a repair versus a replacement was not recommended as the mounts were ripped and any repair would only be temporary, allowing the bumper to work loose again. We also stated we were concerned that a repair would endanger the paint and body filler that had been used after the accident. She requested photos of the evidence of an accident and we sent them to her. We've not heard back from her on whether or not she would like to proceed with a replacement. We are happy to continue business with this customer if she decides to do the replacement.

I read the comments from Jackie cooper iinfinity. this company is a total lie. what they seem to not admit is that the first time I went for the noise. they was to fix it and they did , but in the process of that they left the screws not tighten. we went back the next morning and the manager over the technician after he looked to see what the loud banging was, he said to me and another family member, I’m sorry the guys back there didn’t tighten the stews up and I’m gonna do this my self and make sure it’s correct, couple days he called said it was ready and we picked up he fixed the problem, thanks to him.when we took it back like I said on my first report, the technician did the same thing they messed up. they pushed the side in by taken the lights off to do the wiring , they lied and said they did not take light offf . the only way you can do that is take the light off. I took it to 3 service departments. and they all looked at my light and said yes you have to take if off period, he lied about that , bottom line is this guy only going on what his technician telling him he was not there nor worked on it the advisor didn’t even see what was done or checked on it , so I’ll end this with I given y’all the public information. I have not been contacted by them because they haven’t been truthful, mark Allen is a good dealer, on of the best they wanna blame other people for the mistake, Jacky cooper Nissan, so wonderful great place, just remember take pictures of your intire car, make sure you take them with your phone on the service drive floor when you pull up . examine very well befor you leave.blessings ????????

I purchased a Nissan Rogue 2019 on August 20th, 2022 and I drove 4 1/2 hrs. to purchase the vehicle. They said it had a clean carfax (as we all know that not everyone reports to the carfax) so when I got home I was looking closer and realized that the front bumper was off a little. Took it to my body man and he said that the front bumper was replaced at some point and whoever did the work didn't install the bumper correctly. Texted the gal that had sold me the car and she talked to the manager and he said it had a clean carfax. I just just don't understand how a car can be classified as a certified car when you can visually see that there is something wrong. I haven't even owned the car for 3 days and they still won't stand behind what they sell. I thought I would go back to the dealership and purchase my next car but I will not when they don't stand behind what they sell. Beware because they put a bandage on things and hope you get off the lot so they are not responsible.

****** ******
]Kansas

******* We are sorry to hear about the bumper on your 2019 Rogue. We reached out to your body shop to get more information concerning its status. From their initial review of the bumper, it appears to be a clip that has separated from the bumper. Something that can happen at any time and from normal wear and usage. They will update us on it after they have had a chance to look at it in depth. Rest assured that all of our Certified Pre-Owned Nissan vehicles go through a vigorous check before they are certified. We are a family owned and operated business that has served our community for 31 years and we are proud of our commitment to our customers. We want every experience to be exceptional and we are confident that this issued will be resolved quickly and to your satisfaction.

I purchased a 2012 XJ Portfolio Jaguar with 36,000 miles from Jackie Cooper Imports for a maximum amount you could ask for a car of that vintage. I took it to the *************** that has maintained my vehicles since 1997 for an oil change. The service department found both front thrust arm bushings worn/torn and leaking out hydraulic fluids. Both rear sway bar linc boots are torn. Both rear outer tie rod boots are torn. Suggest alignment with suspension repair. $4000.00 of repairs that need immediate attention on all! I sent the report with pictures to Jackie Cooper and have received no response. The car is not safe to drive; was not roadworthy at the time of purchase.

Mr. ******, we understand your frustration with your 2012 Jaguar. As we mentioned to you in our previous conversations, you purchased this vehicles several months ago. The inspection we did at that time, immediately prior to placing this vehicle into the marketplace, did not reveal any significant wear or tear of any of the vehicle parts that you mention. The vehicle was safe to drive at the time it left our business and we stand by the inspection given by our certified technicians. Your visit to the Jaguar dealer, according to your documentation, was after this considerable time in your ownership. When a vehicle is purchased to resell, there is some reconditioning that the dealer will do. As you can imagine, a 2012 model vehicle will have older parts that will need replacement over time. There is no vehicle reconditioning that will replace all parts only due to model year when they are not showing damage or having issues. Once again, we encourage you to reach out to our General Sales Manager in order to clear up any further confusion concerning vehicle reconditioning and the status of the inspection at the time it was sold to you. You may contact Ryan K***** at 918-249-9393.