ComplaintsforJim Norton T-Town Chevrolet

• Initial Complaint

  03/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On June 10-2021 I brought my 2015 ***** Trax in because it was not blowing cold air. I was told it was my compressor and the cost would be 1499,64 which included parts and labor. I paid and had it fixed that day. During the summer of 2022 I noticed it was not blowing as cold, so I made an appointment to have my AC Checked. Per T-Town the ** Compressor Part I paid ******* for failed within a year. I dropped my Trax off on July 12-2022 and had it fixed under warranty. Near the end of the summer of 2023 I noticed once agian the air was not as cold and took a while to cool the cab of the car. I made another appointment and dropped the Trax off on May 18 only the find out it has another failed compressor. I don't really understand because these are supposed to be brand new ** parts but keep failing. This would make my Third bad compressor and I'm being told I have to pay ****** parts and labor for it out of pocket for it to be fixed. I feel it's not my fault the ** part being use is Faulty. I should not have to pay for another Compressor to be placed on my Trax. I was charged ****** diagnostic fee to check the faulty Compressor. Over the past 20 years I have used this dealership to fix all of my vehicle's and have purchased 6 car and truck including this Trax from there starting in the early 2000. All my cars have been thru that dealership to be fixed. I have spent thousands and thousands of dollars on my cars and trucks there rather buying or having one fixed. I would like for the Dealership to fix my AC with a New part and I should not have to pay. I was charged ****** to diagnose the faulty compressor. I would like that to be reimbursed.

  Business response

  03/05/2024

  We have looked into this complaint and we have decided to cover the repair under warranty. ******************* will only be responsible for the diagnosis fee.

  We have reached out to the customer to let her know our intentions and schedule the repair.

  Thanks,

   

  *********************

  Customer response

  03/07/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  10/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 6/29/2022 I purchased a 2017 Dodge Journey from Jim Norton T-Town Chevrolet. We purchased an extended warranty through the dealership "Millennium". I put $1,000 down and have paid 2 payments of $516 We had the car for less than 90 days before we had a major issue. On Sept 19th while travelling back from WV the check engine light came on and started blinking, the car started to shake. We stopped the car and called AAA. We were out of range and AAA could not locate us. We drove the car slowly to the closet Auto Zone which was in Dexter MO. The code it was telling us was for the spark plug so we replaced all 4 spark plugs and the coils for them. The vehicle still did not stop malfunctioning. We got a hotel in Dexter MO and stayed the night.The next day we called T-Town Chevy and they gave us the number for the extended warrenty company "Millennium". The told us to have the vehicle towed to the closest dodge dealership so we had the car taken to a dealership in Malden, MO. They diagnosed the car and told us the Power Train Control Module needed to be replaced. That is is under a factory warranty still. The man at the dealership ordered the park and told us 5-7 business days.We stayed 2 nights at the hotel and then had to take an amtrak train home to Tulsa. That cost $349. We have been without a car now for 3 weeks. T-Town had originally told me that if anything goes wrong with the vehicle we will be provided a rental car. When this happened we contacted T-Town Chevy and they told us 1) there is a waiting list with 17 people on it for a rental car and 2) I do not quality for a rental because "you didn't bring the car here to get serviced". I have spoken with Chrysler and they say the part needed is on back order and there is no way to tell how long it will be until it is available. We were misled about how much the "warranty" covered. We were promised a rental vehicle in the case that something went wrong with the vehicle and that is not the case.

  Business response

  01/10/2023

  Business Response /* (1000, 8, 2022/10/18) */ Since the vehicle broke down out of state the servicing dealer needed to provide the rental under the terms of her service contract. ****** turned down that option since she had to pay for it upfront and be reimbursed. I have explained to our ****** that she can be reimbursed for a portion of her trip interruption via the service contract. The vehicle is still being diagnosed and I have authorized more diagnostic time on the repair. We have also loaned Ms. ******* a car for the time being.

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