Customer ReviewsforRubycar by AVIS

I actually had a good experience overall, so I came back to put some minds at ease, since I had come to these reviews at one point freaked out that I had been scammed.During the online purchase process they ask you what day and time frame you want your vehicle delivered and then after everything is finished, youre told the delivery company will get a hold of you to set up a day and time.Details of my purchase:2023 4Runner Financed with **** Details of post contract signing:Had my vehicle about 10 days after I signed the contract. The 3rd party delivery company was the biggest source of stress, because they didnt give me a time frame. Finally delivered it at 7pm on a Tuesday night.I had some minor concerns with the 4Runner after I recited it regarding some paint chips. They were willing to fix it. 4Runner needed a new battery right after the 7 day warranty was up. **** paid for a new one from my local ****** dealership.Communication with ****:I primarily worked with Ranger and he was great. He was quick to respond and friendly. His customer service regarding my questions was better than average.Registration:The week after I had signed everything I had a virtual meeting with a lady affiliated with Ruby *** to get my state registration signed.I had received my vehicle on 6/3 and had my plates on Monday 6/26.In conclusion my experience with **** *** was not without some stress, which was primarily due to the delivery process and simply the unknown of buying a vehicle online.All in all, it was worth it for me, since the same vehicle with this mileage in my region would have cost me 2k-4k more.I will consider buying a vehicle from them again if Im able to work with Ranger.

Do not even think about buying car from Ruby ********* my purchase order was cancelled on April, 2-2024 before delivery- ************ customer service and financial department are no where to be found or response to return cancellation purchase check/fund back to *********** auto financing under my name , **** car got the cash and the car on their possession... I got called from *********** for loan payment every day. I filed complaint thru Comsumer protection ***** FTC and will do on BBB after formal letter is completed. still no words from **** as of today. Irresponsible business, worst customer services ever, took the cash/money from finance institute with my credential, kept the car and ran...******************

I have had the same issues with expired tags, unresponsiveness from the service team. I feel bamboozled because now I am paying for a car that I cant drive because the temporary tags have expired again and no one is responding to my calls or emails. Ive done everything they asked me to do. This is really horrible and I am in the process of seeking legal assistance in this matter because Im unsure of what to do or how to even move forward without any response. Shame on these people and their shady business. DONT DO IT!!!

The worst customer service ever! Sold me a car in December. I have expired paper plates and cannot get the title. I have called customer service multiple times. They have a manager who just Blames the Customer! Cannot escalate to anyone who even cares about all the problems. I want to sell it or trade it in but I cant. What is worse is that the offer from RubyCar came from my employers ********** which I stupidly trusted. I am stuck!

Save you some time and money do not go to Ruby **** their website is a nightmare I agree with the reviews because it sounds like the same thing I went threw so just like them once you put the car in the shopping cart it should say sale pending then somebody wants the same car they take you out and give then that car and tell you we can find a slimmer car I don't want that slimmer car I want I pick out their website a mess and from the beginning, they have played a game I don't or will not recommend no human to get a car from this company they are scammers.

NO STAR. Margie ****  is awful and would not care about you whatsoever. Kristin was great. We bought a car on RubyCar. company was very unorganized and delivery keeps getting pushed back without telling us. We had to call for an update). 11/24: got contacted about the forms to get plates, temp tag and registration. They provided shipping label with tracking and signature needed. We complied right away and sent the mail. And TOLD them about it. 11/28: the mail was received and was signed off by someone at their office. No update UNLESS we call. 12/19: told them the temp tag is expiring on the 20th and this is their response “It takes up to 8 weeks and if you need another I will order and get it to you before it expires” -Lie We had to rent a car because it’s the holiday. 12/28 i think we received the new tag. And told them that this one expires on 1/20. 1/10: we called them to get an update since the tag will expire in 10 days. they told my husband they never received any mail (contacted after a month). And I sent them a copy of the email ups sent me that it was received and signed on 11/28. Then no response. Update: They said the mail got lost-the mail that has the title to our old, trade in car, awful 1/11: they miraculously found the mail but revealed additional necessary paperwork, never previously mentioned. 1/17: since 1/11 my husband tried to constantly contact them tag update. My husband told them that we would not be able to get this notarized and inspected in time before the tag expires since we both work full time and can’t just take a day off without prior notice. We got told about it very late and now we can only do it on the weekend which is the same day the tag will expire. Now they are pressuring us to get these forms like it’s the only thing we do in our life. They are not communicating! We requested for a rental car but they denied it saying they already did it before. The tag will expire 1/20 1/18 As of today, there has been no response.