Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw a doctor at Seva and was told that the bill was $150.00 and this is what I paid for the visit. I received a bill indicating that I owe $1130.00. I have called several times to get the bill resolved because I was charged was $650 on 09/19/2022 and another $540 for the same date of service. I only saw one doctor on this day.

• Initial Complaint

  Date:06/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2021, I read an article about how some doctors are using ketamine infusions to treat depression that hasn't responded to antidepressants. I searched the Tulsa area for a doctor who offers this and found Seva Med Care. I called the office to inquire and was told that it wasn't covered by insurance and was given a price per infusion. I don't recall what it was, but it was interested enough to accept the offer to come in for an initial consultation. When I arrived on 9/13, I was told a different price per ketamine infusion and I realized it was way too expensive out of pocket, so I indicated that I wasn't interested in proceeding with a consultation to determine my eligibility. Instead of letting me leave, the nurse or staffperson asked me to just wait in the room for a few minutes. I assumed she would just let the front desk know that I wasn't interested and come back to see me out. However, Dr. ***** entered the room instead. Again, I indicated to him that his staff had quoted me the price per infusion and that I wasn't interested in proceeding. He tried to do some light selling about proceeding with treatment and that his prices are lower than many other places. However, I told him that it wasn't in my budget and left. I thought that was the end of it until I started receiving multiple confusing EOBs from my insurance where Seva Med had billed for thousands of dollars of services I did not receive. I fully expected that if I proceeded with the treatment, it would be all out of pocket and I would have prepaid. However, I had no clue of the extent to which they would overbill my insurance for this 5 minute encounter with the doctor. My insurance company either denied coverage, reduced the benefit, or applied hundreds of dollars to my deductible, but I never received a bill from Seva Med Care until 6/21/2022, over 9 months after this short office visit. On at least 2 occasions since last September, I received marketing calls from Seva Med trying to get me

  Business Response

  Date: 08/31/2022

  Business Response /* (1000, 10, 2022/07/27) */ Thank you for the opportunity to establish our side of the story. Before this got escalated, we tried to reason with patient and tried our best to work with patient and help with discounts to settle the amount owed. In the complaint patient has pretty much explained everything except for the part that we did our best to help the patient in settlement. Patient was given a proper appointment in the clinic and things were kept ready beforehand to welcome patient and provide our care. There are many administrative tasks accomplished before, while and after an appointment involving multiple staff. On the day of the appointment, patient was assisted and all the formalities were completed. Patient did meet the doctor and spent time with an MD. All the processes of regular Doctor appointment were followed. He did accept in his complaint that he met the doctor and spoke to him. We helped the patient in good faith. We did the billing as per patient's insurance. We transferred patient responsibility as per patient's insurance. In his complaint patient established that he was aware of his responsibility as he clearly states about deductible allocation from insurance. Patient was completely aware of what he owes. We sent a statement after not hearing from patient for so many months. There is no late payment fee or any additional fee allocation to the patient. We only requested for deductible amount that his insurance transferred to his responsibility. We adjusted all the amount as per the contract between us and insurance. I hope we all can see the reasonability in we requesting for the owed amount and our willingness to settle this with patient with reasonable discount. Thank you so much! Consumer Response /* (3000, 12, 2022/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I told the office staff that it wasn't going to be economically feasible for me to pursue the treatment and that it would be a waste if time to meet with the doctor and that I just want to leave as it's not what I expected. She told me to wait a minute and left the room. Instead of returning to release me, the doctor came in instead. The amount they are claiming I owe for the 10 minute preliminary visit when I didn't even pursue the treatment they were offering is absolutely ridiculous and excessive. I never even received treatment and they literally billed my insurance for many thousands of dollars. This should be illegal in my opinion and I will seek help from my insurance company and the State Insurance Department and/or Attorney General if I need to. I will not stand for this type of abuse. They stated in their reply that they never heard from me and that's why they finally sent me a bill. The reason they never heard from me is because I never once heard from them until they sent me a ridiculous bill many months after my initial consultation appointment. When I called for the initial consultation, I was told that this treatment was all out of pocket and that it's not covered by insurance. So I did expect that. But I expected to only pay for those treatments if I deemed it might be worthwhile and economically feasible. I ultimately determined that it wasn't and then discovered 9 months later that they had been attempting to bill my insurance for many thousands of dollars - multiple claims and multiple attempts. My next step is to contact my attorney for assistance as the "reasonable discount" they offered is still hundreds of dollars for that extremely short consultation. Again, I never agreed to speak with the MD and clearly expressed that to the lady who I initially spoke with about the cost of the treatments. Instead of listening to me, she told me to remain in the room and held me there while she went to get the MD anyway. I felt a lot of pressure and really wanted to leave, but it turned into a sort of sales presentation. I am also going to contact the Oklahoma Attorney General's office to file a complaint if SEVA Med Care doesn't release me from this nightmare of an experience. I fully regret my decision to ever step through their door. If I realized them how much they would try to gouge me and my insurance company for, I would never have called them. This experience is a disgrace all around and I will not be bullied into paying their exorbitant bills. Even if I have to contact Channel 2 Works for You in Tulsa for help, I will ensure that people know about how I've been treated by this company. They have caused me much distress and it is completely unnecessary.