Complaints

This profile includes complaints for Global Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Global Holdings, LLC

  15 W 6th St Ste 600 Tulsa, OK 74119-5415

  
• 

  Global Holdings, LLC

  4733 W Atlantic Ave # C-7 Delray Beach, FL 33445-3706

• 

  Global Holdings, LLC

  4343 S 118th East Ave Suite 220 Tulsa, OK 74146-4400

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About 3 years ago we signed up with the debt collection we have heard nothing we don't receive statements and we pay about $300 a month and last month I I was seeking to change the account it came out of and they keep taking it out of another account. My husband says they found out they they are scam and I want to make sure that they are not it's with global holdings and ************* please help

  Customer Answer

  Date: 10/08/2025

  They have contacted me and I am all set thank you for looking into this. They will be sending me statements 

  

  Business Response

  Date: 10/16/2025

  Thank you for bringing your concerns to our attention through the Better Business Bureau (BBB). We appreciate your feedback and take all complaints seriously.
  

  After carefully reviewing your submission, it appears that the concerns raised primarily pertain to the services provided by your Debt Settlement Provider (DSP). Weve since spoken with your DSP, who informed us that theyve been in contact with you and, following clarification, you indicated your intent to withdraw the complaint.

  Please note that Global Holdings is not a debt settlement provider. Our role is to manage your dedicated account and facilitate payment services as part of your overall debt settlement program.
  

  If you have any further questions or concerns, we encourage you to contact us directly at your convenience. You can reach our Customer Support team at ************** or via email at **********************************

• Initial Complaint

  Date:09/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in contact with Global in regards to receiving my refund after closing my account. Initial request was received on 9.5. I called on 9.10 and was told funds are held for 5 business days before releasing. I don't know why there is such a policy to hold funds for that long. After logging into my account today, 9.12, it shows my acct balance now at 0. And confirmed withdrawal on 9.11. Yet I still have not received my direct deposit refund. Where is my money? I was informed it would be sent to the banking info on file as a direct deposit refund. It shouldnt take days to complete such a request. I tried calling again, using the automated phone system and it asks for a 4 digit security code. I have no idea what that code is. It is not in my profile settings nor did I set one up. So calling in is pointless. I am not satisfied with the incredibly long time-frames to process such transactions. Our funds are taken instantly on the due date but when it comes time for a refund, we get the 5 to 7 business days run around. I have no idea where my money is at this point. No notes in my account or any worthwhile information that is useful. And looking at the complaints on here with BBB, the turn around time to even get a response from Global is almost 2 weeks for every one of these complaints. I don't think Global could be any slower in addressing and resolving issues. It's 2025, processing refunds and transactions should not take 5 to 7 to 10 business days. And there is no reason funds should be held. There's no reason to. I've waited a week already and still no refund. I don't recommend Global, I'm sorry to say.

  

  Business Response

  Date: 09/15/2025

  Thank you for bringing your concerns to our attention through the Better Business Bureau (BBB). We value your feedback as it helps us continually improve our services. Please rest assured that we take every concern seriously and have carefully reviewed the details of your case.

  Upon review, we note that you contacted our **************** team this morning, September 15, and were informed that your refund has been issued via check. An email containing the same information was also sent to ****** discussed during your call, our records indicate that the refund was processed in accordance with our 5-day cancellation withdrawal policy.
  

  A member of our team attempted to reach you regarding this complaint but was unable to leave a voicemail. We have since followed up with an email to provide additional details and to ensure that your concerns have been addressed.
  

  If you need further clarification or have any questions regarding your now-closed dedicated account, please contact us directly at ************** or via email at **********************************

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Check was issues but it wasn't certified so the negotiation was voided and the check was never cashed. National debt relief is saying that **** cash a check and they have also said that the check was sent to me and I cashed it so According to the signed Dedicated Account Agreement with Global Holdings (attached for reference), the following terms are clearly outlined:Third-Party Communication Restriction:On page 1 and again in Section XIV, it is explicitly stated that Global Holdings is not a party to my debt settlement program and does not participate in the negotiation of debts. Therefore, no partyGlobal or otherwiseshould be contacting my creditors without my direct authorization or without my status as an active client under a formal debt settlement program.Fee Restrictions:Section VI of the agreement states that fees will be deemed earned at the time of the transaction or the event that gives rise to the fee. This means no fees should be charged unless there has been a completed transaction involving my creditors. If no settlement or payment has been completed, then no fees should apply.If there has been any communication with my creditors or any fees charged outside the bounds of these terms, (which I have documentation that you do) I request a detailed explanation and immediate correction. Please confirm that no unauthorized actions have taken place.I don't know which one is correct either USAA cash in reality no one cashed the check. They refused to provide information from the bank, stating if the funds have been released to somebody. I am no longer a client with them and they've been in contact with USA without my consent. They also did not complete the transaction so they owe me the fees that they charged me for this transaction.

  

  Business Response

  Date: 07/25/2025

  Thank you for your email dated July 1, 2025, regarding the complaint filed by ******* *******. Global Holdings LLC contracts directly with consumers, such as ******* ******* to provide account administrative services solely as an agent of an FDIC insured bank.  Global provided setup and administration for ******* Tschudys dedicated account (the Account) that was established for her utilization in connection with her debt settlement program administered by ************************.
  
  The relationship between ********** and Global was solely a banking relationship.  Global does not administer, sell or provide any such debt settlement programs nor does Global negotiate with creditors. Globals services were provided pursuant to Globals Dedicated Account Agreement & Application executed by ********** whereby she authorized/instructed Global to debit her primary bank account and make disbursements from her Account, which upon her instruction can be directed to creditors and/or for the payment of program fees.  A 2nd day check was issued from Ms.Tschudys Account to **** on her behalf for $974.00 on October 4, 2024, and cleared on October 8, 2024.  Please find attached a copy of the cleared check and evidence of receipt of the check by ****.

• Initial Complaint

  Date:06/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to close this account, and it was closed the same day, which was May 29, 2025. The balance in my account at that time was $140.00. Apparently, they did not close the account immediately, but instead deducted further funds from the $140, and gave me a refund of $16.00. I received an email to that effect on June 8, 2025. This is not acceptable as a customer. They removed funds after the acknowledged that the account was closed. I no longer have access to my closed account online and therefore do not have the complete account number. I have tried to access the account several times per their final email to me, but was not successful because I don't recall my password. I think this is unfair business practice, to withdraw funds from my account after it has been closed, and after they have quoted me the balance in the account on the day it was closed. Thank you.

  

  Business Response

  Date: 07/01/2025

  Thank you for bringing your concerns to our attention through the Better Business Bureau (BBB). We value your feedback and take all complaints seriously. After reviewing the complaint you filed against Global Holdings, we believe that it should be directed to your Debt Settlement Provider (DSP), as the issues you raised pertain to the services they provide.
  
  Weve forwarded your complaint to your DSP, and our records indicate theyve made several attempts to reach you without success. We encourage you to contact your DSP directly so we can work together to resolve the matter promptly and efficiently.
  
  Please note that Global Holdings is not a debt settlement provider. We manage your dedicated bank account and related payment services while you're enrolled in a debt settlement program.
  If you have any questions regarding your dedicated account, please feel free to contact us at ************** or email us at **************************

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refunded my account with a bad check.there bank says check is bad.global holdings says check is good.called 4 times and nobody at global holdings wants help

  Customer Answer

  Date: 06/13/2025

  NOW THEY WANT A $15 CHARGE TO SEND ME ANOTHER CHECK IN THE MAIL.ANOTHER 7 TO 10 BUSINESS DAYS.REFUSE TO TAKE MY ACCOUNT NUMBERS TO DIRECT DEPOSIT.THIS ONE SHADY COMPANY

  

  Business Response

  Date: 06/25/2025

  Thank you for bringing your concerns to our attention through the Better Business Bureau (BBB). We appreciate your feedback and take all complaints seriously, as they allow us to clarify misunderstandings and continue improving our service.

  According to our records, a member of our team has been in contact with you regarding this matter. We confirmed that the check you received was valid; however, in order to expedite the process and ensure prompt delivery of funds, we initiated a stop payment on the original check and issued an *** transfer in the same amount. Our records show that the *** payment was successfully processed and received.
  

  We would also like to clarify that Global Holdings LLC is not a debt settlement provider. Our role is to manage the dedicated account you established as part of your enrollment in a debt settlement program through a third-party provider. We are responsible for holding and disbursing funds according to your instructions and in coordination with your settlement provider.

  If you have any further questions regarding your dedicated account, please dont hesitate to contact us at ************** or email us at ************************** Our team is here to help.

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** *****, and I am a resident of ****. The purpose of this complaint is to present an ongoing scheme that I believe to be fraudulent, involving a company called H343238363434**303031H, and a law firm called **********************, doing business as *****************, with whom I contracted to help me become debt-free. The contact information for H343238363434**303031H is as follows:H343238363434**303031H 4343 **************************************************** H343238363434**303031H ************************************************* The scheme operated against me and is ongoing with other financially distressed consumers&#**; needs to stop before anyone else gets hurt like I have been hurt. More importantly, I am asking the H333735363534353136**H to assist me in recovering the funds that were illegally taken from me by the law firm **********************, doing business as Clear Creek Legal and H343238363434**303031H.I have contracted with the law firm **********************, d/b/a Clear Creek Legal and H343238363434**303031H. While H343238363434**303031H, following my contact, returned the savings, they have refused to return their outrageous scheme, claiming they have a right to keep money that enabled a fraudulent scheme to thrive and benefit from their participation in that scheme. I would also add that there is no question that their scheme was illegal. A New York Federal District Court found the scheme to be illegal and not in compliance with applicable law. Likewise, the New York Federal District Court found that there were serious misrepresentations and that the lawyers were not providing legal *********** problems are with both **********************, d/b/a Clear Creek Legal, and H343238363434**303031H.The focus of this complaint is against H343238363434**303031H. They are the entity that took my money under a fraudulent scheme in which they were an active participant.The fact I have come to learn the hard way after all the damage was done is H343238363434**303031H conspired with **********************, d/b/a Clear Creek Legal, in a plan they knew or should have known was illegal. This plan involved taking unfair advantage of financially distressed consumers like me. The illegality was confirmed by a Federal District Court in ******** in 2024. As I have learned, this is a long-standing scam that has harmed thousands of consumers and made H343238363434**303031H, and others very rich while harming many people like me and making our financial situations much ******** a result of a variety of problems, I found myself in a financial crisis. My unsecured debt is overwhelming. I responded to communications about a program that would make me debt-free.There was telephone communication that followed in which I was told a lawyer would do the work. What attracted me was the promise that a lawyer admitted in **** would be working on my matter, and I would get personal attention. I was also told that to participate in this program, I had to enter into a contract with a payment processor called H343238363434**303031H who would charge me money to take money out of my bank account, hold the money without paying interest, and then charge me money to make payments to my creditors. This was not optional. I had to sign a contract with H343238363434**303031H. I now understand the payment processor, Global Holdings,LLC, was an important part of the scam and that without H343238363434**303031H&#**;s participation for which they were paid, the scam would not have been possible.The charges Global coerced me to pay were outrageous. The money taken from me I found out later was in a bank account in the name of H343238363434**303031H, over which I had no control.This arrangement, in my opinion, is organized theft, but being desperate, I did not believe I had a choice other than to file for bankruptcy, and I did not want to do that. There is no way anyone else should have to deal with this situation.**********************, d/b/a Clear Creek Legal, who was supposed to resolve all of my debts, forced me to enter into a contract with H343238363434**303031H. Each month, H343238363434**303031H took money involuntarily out of my account. It was very difficult for me to get my money back, and they would charge a fee to return my money. Some of the money was used and then paid to the law firm through H343238363434**303031H, while some of the money was retained by H343238363434**303031H. The remaining portion was supposed to be held in a Global Holdings bank account and allocated to pay my creditors when the law firm had resolved my debt. A lawyer was supposed to do the work for me. Every time H343238363434**303031H collected money, and every time there was a disbursement, Global Holdings would charge an outrageous amount.While it was represented to me that a lawyer would do the work to resolve my debts, no lawyer ever did anything. This was an outrageous misrepresentation. H343238363434**303031H and the law firm I believe knew this from the beginning and were only trying to extort money from me. Once I found out I was the victim of a scam, I contacted the law firm and H343238363434**303031H. The law firm never responded and simply kept my money. While I contacted H343238363434**303031H to return all the money that was involuntarily taken from my account, the only amount returned was the so-called savings. The funds that H343238363434**303031H kept were the funds it paid itself and the funds H343238363434**303031H gave to the law firm as part of the illegal scheme. I have been seriously harmed.I am asking the H333735363534353136**H to help me recover all of the money fraudulently taken from me by H343238363434**303031H under false pretenses that it kept for itself as well as paid to the law firm. These amounts were fraudulently taken. H343238363434**303031H knew or should have known that the law firm was operating illegally. I was forced to use H343238363434**303031H, against my will. I have also come to understand that H343238363434**303031H has similar arrangements with many other companies, many ofwhom have been found to engage in illegal enterprises.Assuming the law firm program was legitimate which I now know not to be the case, I should have been able to put the money into a savings account with a bank where I could earn interest, in an escrow account where the escrow account is regulated or into a legal trust account where the State Bar monitors what happens. None of these happened. Instead, I was forced to use H343238363434**303031H. Without Global Holdings&#**; involvement, it would have been impossible for the law firm to have taken money from me. Global Holdings was a necessary participant and acted in concert with the law firm.H343238363434**303031H is not a law firm, it is not a bank, and it is not an escrow company. They have complete disregard for me and the money from me under false pretenses. They conspired with the law firm to take money from me and put me into a fraudulent program. They should not be allowed to profit from their fraudulent scheme. Likewise, they should also be responsible for the money they paid to the law firm.I have come to learn that H343238363434**303031H, and its predecessor company, Global Client Solutions, have been defrauding people for a very long time. There are several consent decrees and a series of lawsuits where they have violated the law. I am asking the H363137**3238313831H to revoke the accreditation of this company for failure to meet its standards and signaling to consumers that this aforesaid business does not adhere to best practices in multiple states.I am asking the H363137**3238313831H to do several things:1) Help me get all my money back from H343238363434**303031H, and the law firm **********************, d/b/a Clear Creek Legal, with a registered address in *************2) Help me to get the attorney general in the state of **** and ************ to prohibit anyone who is not an escrow company, a bank, or a law firm from holding consumer funds like H343238363434**303031H, since they are accountable to no one.3) Likewise, perhaps the attorney general can also help publicize the situation so that other financially desperate people know about these scam artists.4) Render a negative rating to Global Holdings and the law firm **********************, d/b/a Clear Creek Legal, for failure to respond to a H363137**3238313831H complaint because being responsive to customer complaints is a core element of both H363137**3238313831H Accreditation Standards and H363137**3238313831H Reporting Standards.

  

  Business Response

  Date: 05/15/2025

  Thank you for sharing your concerns through the Better Business Bureau (BBB). We value your feedback and take all complaints seriously.
  

  After reviewing your submission, we believe your concerns are best addressed by your Debt Settlement Provider (DSP), as the issues raised relate directly to the services they provide.
  

  We have attempted to contact you to discuss the matter further, but were unable to leave a voicemail due to the absence of a voicemail setup. We have also followed up with you via email.
  

  Please note that Global Holdings is not a debt settlement provider. Our role is to manage your dedicated bank account and facilitate payment services while you are enrolled in a debt settlement program.
  If you have any questions regarding your account, please dont hesitate to contact us at ************** or email ************************** Thank you for allowing us to assist you.

• Initial Complaint

  Date:04/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent ten years paying into global holdings for my consolidation. The consolidation ended four months ago on Dec 14 2024 and global gas steal been taking biweekly fees out and holding onto my balance . Always saying I have not provided enough information and not responding when I do . I want my balance back and whatever else I'm owed .

  

  Business Response

  Date: 05/07/2025

  Thank you for sharing your concerns through the Better Business Bureau (BBB). We value your feedback and take all complaints seriously. After reviewing your complaint, we believe your Debt Settlement Provider (DSP) is the appropriate party to address these issues, as they are related to the services they provide.
  

  We have forwarded your complaint to your DSP for follow-up, and they are the best resource for any questions or concerns about your program.
  

  Please note that Global Holdings is not a debt settlement provider. We manage your dedicated bank account and related payment services while you're enrolled in a debt settlement program.
  

  If you have any questions about your account, please contact us at ************** or email ************************** Thank you for allowing us to assist you.

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired about reducing my debt. When I received the information that I would need to default on my debt for their system to work I thought that was unethical and decided not to move forward. On 2/182025 I received confirmation from Global that the contract was cancelled and they would not withdraw fund from accounts. On 4/07/2025 I received notice that there was a withdrawal from Global 623..52. I had to stop payment on my credit card that was getting *****% interest. I called them on 4/8/2025 letting them know I needed immediate correction of this issue. They agreed and said their processing could take longer than 10 days. That is unacceptable. I need ***** % interest since 4/07/2025 plus the money back plus 2hrs of my time at $200 per hour. Thats what I charge for my time as a change manager. They are doing bad and illegal business practices against people in need. I can provide evidence for all of these transactions. I am current student, full time single mother, and full time employee. Please help get the full funds plus interest quickly.

  

  Business Response

  Date: 05/07/2025

  Thank you for bringing your concerns to our attention through the Better Business Bureau (BBB). We value your feedback and take all complaints seriously. After reviewing the complaint, we believe it should be directed to your Debt Settlement Provider (DSP), as the issues raised relate to the services they provide.

  To ensure your complaint was addressed promptly by your DSP, we have forwarded it for follow-up. We have tracked the complaint and see that you have already been in contact with them, resulting in a resolution.
  

  Please note that Global Holdings is not a debt settlement provider. We manage your dedicated bank account and related payment services while you're enrolled in a debt settlement program.
  

  If you have any questions regarding your dedicated account, please feel free to contact us at ************** or email us at **********************************.

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has completely failed me. I signed up with Global Holdings in June 2023, trusting they would manage and resolve my credit card debt through a partner company. Ive paid them nearly $10,000, expecting they would help settle my accounts, but nothing has been done. My credit report shows no settlements or activity, and my credit is damaged worse than before.When I called to ask for help, the person on the phone showed zero care and told me, Ill just go ahead and close your account, and then gave me my creditors phone numbers and told me to call them myself.This is completely unacceptable, and it feels like Ive been scammed. There was no effort to help, no accountability, and no solution. I trusted this company with my finances, and now Im left with a worse situation and thousands of dollars.I need help

  

  Business Response

  Date: 04/10/2025

  Thank you for sharing your concerns through the Better Business Bureau (BBB). We value your feedback and take all complaints seriously. After reviewing your complaint, we believe your Debt Settlement Provider (DSP) is the appropriate party to address these issues, as they are related to the services they provide.
  
  We have forwarded your complaint to your DSP for follow-up, as they are the best resource for any questions or concerns regarding your program. Our records indicate that you spoke with a member of our support team on March 31st, which resulted in the cancellation of your enrollment. Upon receiving this complaint, a member of our support staff attempted to reach you but was unable to leave a voicemail as your mailbox was full.
  
  Please note that Global Holdings is not a debt settlement provider. We manage your dedicated bank account and related payment services while you're enrolled in a debt settlement program.
  
  If you have any questions about your account, please contact us at ************** or email ************************** Thank you for allowing us to assist you.
  

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not authorized to remove money from my account.

  

  Business Response

  Date: 03/11/2025

  Thank you for bringing your concerns to our attention through the Better Business Bureau (BBB). We value your feedback and take all complaints seriously. After reviewing the complaint you filed against Global Holdings, we believe that it should be directed to your Debt Settlement Provider (DSP), as the issues you raised pertain to the services they provide.

  To ensure your complaint is addressed quickly, we forwarded it to your DSP. Our records indicate that they have already contacted you,resulting in the cancellation of your enrollment. We believe this will have resolved your complaint.
  

  Please note that Global Holdings is not a debt settlement provider. We manage your dedicated bank account and related payment services while you're enrolled in a debt settlement program.
  If you have any questions regarding your dedicated account,please feel free to contact us at ************** or email us at **********************************.