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Complaint Details
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Initial Complaint
06/13/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
On 5/12/2023 a member of the Moxie team approached my house and proceeded to knock on my door despite having a "No Solicitation" sign displayed. After opening the door and hearing his sales pitch, I told him that I needed to speak with my wife before I could agree to anything. He tried multiple times to sign me up for an initial service the next day, less than 24 hours away. He said that if I initialed and signed that he could hold an appointment if we decided to go through with it. Since I wasn't sure I was getting the service, I signed and told him I would inform him if I canceled by the end of the day once I spoke with my wife. I then received an email with my "contract" showing that I had agreed to be charged AND if I canceled less than 24 hours before that I would still be charged $150. My wife told me we didn't need the service but it was impossible for me to cancel without being charged. I didn't give them any credit card information but I'm concerned that they will still want to charge me for a service I didn't want in the end. I found the Moxie service salesman in my neighborhood about an hour later and asked to make sure that I wasn't being charged. He showed me that I had canceled the appointment. The contract still came through my email with my signature that I thought was only for holding an appointment. He has since not responded to the text I had sent for clarification. His methods were very predatory and he did not take no for an answer. I just wanted to make sure that the multiple times that I told the salesman that I didn't want the services won't end up with me being charged a fee or to be signed up to charged in the future.Customer response
06/13/2023
My wife had contacted the company in the morning, the following day, and Moxie settled my complaint and closed the account. As far as I'm concerned the matter has been settled.Initial Complaint
07/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Requested pest service to be discontinued numerous times but continue to be billed.Business response
07/27/2022
Business Response /* (1000, 5, 2022/07/13) */ ******* and **** ******* account #XXXXXXX asked to cancel on 5/9/22 our account manager Erika reached out several times then on 5/26/22 Erika spoke to ******* and they went over all the issues and ******* agreed to allow us the chance to fix things, they had an appointment 5/31/22 and were very happy with the service they were billed on 6/1/22 and went through the month on 7/6/22 ******* called said that there was a billing issue and they want to cancel again. Erika then refunded the bill from 7/1/22 they were emailed a copy of that receipt **** called on 7/7/22 to ask about the refund we told **** that we have already refunded that back to **** card ending in **** and he said ok thank you.Initial Complaint
05/25/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was told I owe money so started to question it and didn't agree with what the person stated. I tried to explain but they kept interrupting so I hung up. Less than 10 minutes later there was a charge to my account which I NEVER gave permission for. Don't understand how a business can operate this wayBusiness response
07/15/2022
Business Response /* (1000, 15, 2022/06/29) */ Contact Name and Title: Morgan Account Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@moxiepestcontrol.com It looks like we ran a payment that was due, customer was switched to monthly billing on 1/1/22, we broke his same payment up into monthly payments. Customer was sent a notice of this via email and this was on his 3rd payment. It looks like that payment was processed on 5/2/22 then he reached out to us to let us know he was unhappy with monthly billing, then our Account Care managers reached out and credited his account 92.68 back. Also switched his payments to after each treatment was preformed. We also attempted to call the customer he did not respond so we left a voice mail on 5/4/22 and sent a SMS message on 5/9/22 and he never responded.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.