ComplaintsforBaker Recovery Inc.
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Complaint Details
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Initial Complaint
09/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Aug 10, 2023 aprox 4:30 pm a neighbor stopped in to ask me what is wrong with my car, i replied NOTHING why, He say`s IT IS GONE , I thought he was messing with me, sure enough car gone, i go into a anxiety attack, run to ph leave msg to another neighbor, ******** **** calms me down long enough to call Miami ** sheriffs **** to report stolen car, **** informs me his ********** saw tow truck wrote down all info we give that to deputy when he arrived, i start calling ALL bakers towing no luck, deputy calls me a cpl ***** later informs me a ***** of his saw tow truck & said thinks out of *****, Next day i call ***** Baker recovery, first said NO don`t hv your car I explained all along with what Deputy said, she goes talks to boss sure enough they have my car & said it will be returned asap, when returned i noticed hood latch hanging, questioned it got lame excuse, driver put it bk, due to my PTSD- Bi Polar 1 w high anxiety i was not well enough to drive it for a few says, when i finally did car did not drive same, tight steering, pulled to 1 side had noises it never had, then i noticed my odometer was upped bt aprox 20k have proof of that, did a mediation, Mr ********************** was rude thinks because he fired employee & cost of fixing what they messed up exceeded value of car he is not responsible, bad mouthed my mechanic (of 10 yrs) that found a all that was damaged & what it wld cost to fix, I was asked by mediator what i wanted to resolve this so under the circumstances i said I want compensated for theft of my car, damage done to car that is front wheel drive towed with front wheels on ground, (which Mr ********************** denied) but 5 ppl saw it being towed w front wheels on ground, Emotional distress , & punitive damages, Only asked for $17500.00 Mr ********************** started saying something i cld not understand him, so his offer was $230.00 which wld not even cover my bumper. My car is my ************** i have a unsafe car that cld kill either me or someone else.Customer response
10/02/2023
The attachments I am sending are proof of mileage tampering, The 1 with the 47+k would make me putting 20K miles on my car in less than 2 months which is impossible for me to do that due to health/age i DO NOT drive but to town & back, the 93+k is what was on odometer when returned, sorry i did not send this earlier but i am just still so emotionally upset , I have NO CHOICE but to still drive an unsafe car due to what happened on the 10th of Aug, as I have NO family & NO other way to get to store or Doc appt +..I am not wanting to get this company in any trouble at all BUT if they don`t make what they did right I will have no choice but to contact the Department of public safety of ******** along with the ************** of investigations.. Driver did NOT check if address was correct, No vin/tag check, they stole my car as the car they should of taken was a 2016 **** Fusion 4-door, my car is a 2005 **** Focus ZX3-3 door, I found The *************************** that car was supposed to of been taken & he informed me that the mileage they changed my odometer too was what his mileage was on Fusion.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.