ComplaintsforAAA Septic Tank Cleaners
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Complaint Details
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Initial Complaint
08/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was offered a Service Contract from AAA Septic on 7/24/2020 for $900 he said he would come out on the 25th day of each month to maintain the septic system and make sure everything was running properly. If an issue was to come up during the contract period he would repair it at no charge. Around the last week of June 2021 I called to let him know the system was not working he came out and stated the internal pump needed to be replaced and he would order it and return in a couple of days to replace it. Today is August 19th and my System is still down I have communicated several times with **** from AAA septic and every day he sets to come out he gives another excuse as to why he didn't make it. He offered to give me a refund but has now stopped responding to my messages or answering my calls.Business response
09/20/2021
Business Response /* (1000, 8, 2021/08/31) */ **** w/AAA Septic went out to the customers residence last week(8/23-8/27/21) and replaced the pump. At that time the system was working at 100%. The customer was satisfied. Consumer Response /* (3000, 11, 2021/09/01) */ He came back out after receiving BBB complaint and put the septic back together however it is still not working and will be filing for a refund of service contract that was not honored. Consumer Response /* (2000, 14, 2021/09/09) */ ON 9/8/21 AAA septic sent a different technician to look at my septic. He found the problem and got my system up and running. Thank you>
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.