Complaints

This profile includes complaints for AAA Club Alliance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AAA Club Alliance

  2121 E 15th St Tulsa, OK 74104-4693

  
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  AAA Club Alliance

  4924 S Memorial Dr Tulsa, OK 74145-6915

  
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  AAA Club Alliance

  3746 S Elm Pl Broken Arrow, OK 74011-1803

  
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  AAA Club Alliance

  112 SE Frank Phillips Blvd Bartlesville, OK 74003-3518

  
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  AAA Club Alliance

  10051 S Yale Ave Suite 106 Tulsa, OK 74137-6078

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was told there would be no additional fees for towing on phone. Then had to pat an additional 85 when driver arrived.

  Business Response

  Date: 08/29/2024

   The membership was signed up as plus but because they were in the 7 day waiting period they were only covered for 5 miles of towing and this is why the member was charged. The member signed up online where it would have been required to accept the terms and conditions where it would have explained the policy on coverage.The total tow mileage was 22 miles, 17 miles over the allotted coverage during the 7 day waiting period. We charge $5/mile over the coverage amount and that would equal the $85.00. This was a valid charge. We consider this matter closed.

  Customer Answer

  Date: 08/29/2024

  I am rejecting this response because:   I was told on the phone that there would be no additional charge when setting up the tow. She stated that there would only be additional charges if I had it towed again and that would be 95 plus 5 per mile. They then showed up 3 hours late putting me in the position of not being able to reject charges due to needing the tow.

  Business Response

  Date: 09/06/2024

  We do understand the frustration, our position remains the same as it is stated in the Member Benefit Guide. Coverage limits are explained in detail and as the member acknowledged and agreed to them we are unable to reverse the charges as they are valid. 

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible company! Complete lack of integrity. I had a blowout on a turnpike (highway)in a construction zone with half a car size shoulder, Therefore, half my car was in the lane of traffic. Semis and other vehicles were near misses. I told the csr I was not safe and was told it would be at least 2 hours. Thankfully, OHP showed up 15 minutes later. Should have cancelled my membership and gotten a refund However, today I needed a tow. Got the COMPLETE runaround by csr at AAA. Put in a call at 10:30 said they would be there in 1.5 hours. Never heard from anyone. Called back at 12:30 said they would have someone there by 1:50. Called Called again at 2:00 still hadnt heard from anyone, then spoke to a dispatch supervisor, she said they would be there in an hour. Never heard from anyone. At 4:30 finally received a call from a wrecker, who stated he had just been dispatched. The *** lied repeatedly. Would never recommend and demanded a refund for my membership. I was considering other products with AAA, but would never now. I suppose this is how they keep customer from receiving what they pay for. Super sketchy company.I will send them the bill for having to get towed on my own. Once customers start getting reimbursed, theyll encourage *** to get the ball rollingIm sure this is all about $$$$$$

  Business Response

  Date: 08/26/2024

   
  Thank you for taking the time to let us know of your recent experience with AAA Roadside Assistance.
  We sincerely apologize that we were unable to provide the service you requested and that you had to secure alternate service.  Please follow this link: *************************************************************** find the reimbursement form. You will also need to include a copy of the receipt for reimbursement consideration under the terms of your membership.
  We appreciate your continued support through Membership and are confident that the next time you call upon AAA for service, you will receive the safe, prompt, efficient, and courteous service that Members have come to expect.

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The last 5 times I have used roadside assistance I have had to wait from 5 hours to 48 hours! Their timeliness guides are lies. They lie every time you call for an update and they say if you are then your last priority but my husband stuck in the middle of nowhere with no ac because if a broke down truck is not safe. I've been with them for over 10 years and they have gone to c*** A company who doesn't care about the safety if their customers.

  Business Response

  Date: 08/24/2024

  EMAIL TO MEMBER

   

  From: ******************************
  Sent: Saturday, August 24, 2024 12:33 PM
  To: **********************************
  Subject: *********** Concern BBB complaint #********
  
  Thank you for taking the time to let us know of your recent experience with AAA Roadside Assistance.
  
  Apologies rarely suffice when poor service is given, but we are genuinely sorry about your disappointing experience, and I certainly understand your concern.
  
  I am providing a copy of your comments to the appropriate management team to ensure that corrective action is taken.
  
  We appreciate your continued support through membership and are confident that the next time you call upon AAA for service,your experience will be significantly improved. Meanwhile, we are pleased to update your membership with a credit in the amount of $100.00 toward your next renewal.
  
  Once again, thank you for giving us the opportunity to improve our service for all AAA Members.  Please feel free to contact us with any additional questions.
  
  Sincerely,
  
  *****************************
  Supervisor, Member Relations
  AAA Club Alliance Inc
  
  Email: *********************
  Phone: **************
  ************************************************************************************
  

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Triple A on Thursday June 13, at around 9 am I then got a Triple A wrecker to my car around 10:30 to find out my car would have to be towed. I was told that I was given preference since the first driver could not help me. I was told it would be around 11:30am or 12:00 when a tow truck would be out to me. I then was given 12:30 then 1:00 then 2:30 then 3:00 then 4:00, then 5:00 at 5:30, I had to call Triple A because the garage is now closed and would not take my car. I was told we would setup a pickup time at 9:00 am on Friday. I then get a call from customer service at 10:45 hoping that everything went well. I then informed the customer service rep that it was not fine, I still am waiting with my car. I believe finally around 12:00 the tow truck arrived and delivered to the garage (which was going to be a Triple A but I canceled that) and delivered to another garage, which took them 20 minutes to fix.I waited with my car over 24 hours had to be on the phone for several hours on hold to get updates missed work had to uber to and from my car to get things. I understand a few hours getting a tow truck but being promised SEVERAL time and then a appointment mad and missed is so unacceptable.

  Business Response

  Date: 06/19/2024

  I have spoken with member and offered apology and to cover the membership for the next membership year for the overall situation. The member was pleased with the phone call follow up and resolution.

• Initial Complaint

  Date:03/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a 20+ year customer of AAA..I have never been treated so poorly..4 hours for a ********** on an off night.I was forced to contact a secondary provider who promised 50 min..Honestly.. 5 min for s call from State Farm..What happened to AAA?I Want a call from a CEO And one hel of an apology!I hate to think the support has become so bad

  Business Response

  Date: 04/08/2024

  Our member relations team spoke with **************** 4/1/24 advising him we would mail a check in the amount of $144.50 for his membership dues.

  **************** indicated this was satisfactory.

  Thank you -

• Initial Complaint

  Date:03/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought aaa last August. I used my shots up but one shot was used because someone brought gas when I needed a jump so it was useless and had to use another shot just to fix my original problem. I got reimbursed two shots but the person who said they'd do that didn't put it in the system so I had to pay out of pocket for a key to be made for my vehicle when aaa would have covered it if she had just done her job when she said she would. I've been waiting on reimbursement to the tune of $280 and she said my $180 check would reach me by 3/14, it is now 3/16 and I have not received it. I'm sick of them and their pass the buck game.

  Business Response

  Date: 03/23/2024

  Reimbursement was processed on 2/26/2024 and we advise 7-15 business days to receive the check. If it is not received by the end of March we can request a stop payment and reissue. 

  Customer Answer

  Date: 03/26/2024

  I am rejecting this response because:   We were forced to pay that money because they failed to do their job correctly the first time. We had to waste one of our shots for roadside assistance because the worker didn't read the notes prior to coming out and brought the wrong items so we had to use another shot. This is an ongoing theme with them. We have had to pay over $250 out of our pocket for things rightly owed to us because someone didnt do what they are paid to do the first time. The second $100 we paid out of pocket was because the lady who said she was giving us two shots back never put them on the account and i needed AAA after hours so couldnt get ahold of her. We have been waiting on these reimbursments we shouldnt have to pay in the first place for over a month and they didn't even bother to put a tracking number on a financial peice of mail because once it's not their money they just don't care about it. The first $150 we paid was because a tow company wasn't complying with the contract they have with AAA to insure that its only a $95 charge after your shots are used. I'm sure they still have a contract with these people as well. I want them to come up with a better way to reimburse me than writing a check and sending it off and forgetting about it. I'm NOT letting go of almost $300 IM OWED!!!

  Business Response

  Date: 04/01/2024

  The member was issued a reimbursement in the amount of $180.00 out of the $207.00 that was requested. The reason for the difference was due to a $27.00 tip that is not covered by reimbursement or their membership. The member called in stating that they did not get their check and it now has been stopped. We reached out to the member to get an updated address today to reissue the check. We ended up having to leave a voicemail to request a call back.

  Customer Answer

  Date: 04/02/2024

  I am requesting a tracking number and express delivery on the next check sent out. I understand the amount approved that was never the issue. The issue was that they sent the check with NO TRACKING number on the check because they honestly didn't care if I received it or not.

  Business Response

  Date: 04/09/2024

  check is processing today and we  have requested the check be sent 2nd day air.  If I am able to secure a tracking number I will pass along.

   

  Customer Answer

  Date: 04/09/2024

  I have reviewed the business response and accept this resolution. I appreciate the response and am awaiting the check. I will let you know if I receive it. 

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AAA has always been a reliable company for my family and I. Ive always trusted them and believed they were reputable until recently. On 08/12/23 we made a call because my car wouldnt start.They sent a man out and he found my battery was dead.He put a new one in, I paid, and that was that. However, a few weeks later on 09/09/23 when I went to get an oil change, I was told that they could not open my hood. I went home and called AAA as they were the last people to touch it. I told them what happened, and got a caseworker, *************************. I was sent a form to fill out and was told an estimate was needed. When I went to the shop they told me that my hood was completely broken and to replace would cost $2458.22. I emailed all info and heard nothing. I ended up having to call to get anything going. ****** sent me a response from TULSA FLEET BATTERY SERVICE stating that they would only pay $218.33 for the damage. They also stated that the paint looks like it has weather related damage not related to the service provided. The paint is clearly part of the repair since I need a new hood. I let her know I disagreed and wanted to dispute. I heard nothing back from her so I decided to call cust. service. I was given a number to ***************************', a supervisor.I left him 3 voicemails, but he didn't bother to call back. Weeks later, ****** emails me stating my case was moved to Travelers Insurance. Time passed and I heard nothing. I made another call to AAA which is when I got the name of the new caseworker ***********************. I wrote her an email and left her a voicemail on her machine in which she states all calls will be returned within 24 hours...she has never called me back. I have not been able to drive my car in almost 2 months because of repairs that need to be done under my hood. I have paid hundreds of dollars in Lyft rides to work and have been inconvenienced and stressed by the lack of speediness, care and accountability.This is just plain wrong. AAA needs to make it right.

  Business Response

  Date: 12/20/2023

  This was turned over to our insurance company and AAA is no longer involved. The member would need to contact the adjuster:

  Claim Number: FZJ8806

  *********************** ************** *************************************

  Customer Answer

  Date: 12/29/2023

  Since the original complaint, we had a phone call from the adjuster a couple weeks ago. She talked about calling the repair shop to get more information about everything. We called her today and we found that no one had contacted the shop. To date there is nothing that has been done to provide a resolution.

  Business Response

  Date: 01/04/2024

  We are very sorry.  Once we turn a claim over to our Insurance Carrier you need to deal with them.  Since the holiday are over I suggest you contact them again.

  Sincerely, *****

   

• Initial Complaint

  Date:11/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My case number with AAA is **** from *********************************. She emailed em on 7/31/23 to state she had recieved my initial complaint. She then emailed me again on 8/7/23 simply to say that this was a membership question and I could contact them from the phone number listed on the back of my membership card. Why would I have a case manager assigned to my case and then be told to call back in to a different department? I replied to her email multiple times with no response.Then, on 9/6/23, I received an email from ********** stating she receied my message from **********. She said "I reach out [sic] to ********************************* regarding this case, and she will update you as soon as possible."********** then replied on 9/21 and said "This is ********** again, your case manager for case # ****. The issue that youre having is a membership issue. I have emailed the supervisors to reach out to you. I do not handle membership complaints. Also, the same day service fee is non-refundable."I continued to reply to Shauntavia on 10/6, 10/10, and 11/6 to let her know "the supervisors" never reached out to me. My primary complaint is not that my issue wasn't resolved to my satisfaction, but rather no attempt at a resolution was ever reached due to a lack of communication or complete avoidance.

  Business Response

  Date: 12/20/2023

  I have attempted to contact the member at the number above to address his concern and the number has been disconnected.

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have an account with AAA for roadside assistance. Acct # ***************** We tried to use our roadside assistance on March 8, 2023 in Allen Texas. The service could not find us and left us stranded in Texas. We were scared, had a car that was severely damaged and undriveable and were stranded in a city where we knew no one. We had a good address, gave them many details about where we were and still couldn't find us. We ended up having to have someone come get us and bring us back home to borrow a trailer and then go back to Texas to retrieve the car. I called AAA today to cancel our roadside service and get a refund for the remainder of the year that has not been used and they advised they don't give refunds! Even though they could not provide us with the service we have been paying for for many years they will not refund our money. I could not find anywhere on there web page that states no refunds. They let us down and did not provide the services we have been paying for and we would like the remainder of the years cost refunded to us.

  Business Response

  Date: 05/02/2023

  We spoke with the member on 4/11 and advised that while we could not refund her husbands membership as she wanted him to be removed. We did apply a credit to the membership for the entire amount of the husbands membership dues while keeping all three members active. The member accepted this resolution via email and the credit was applied. We consider this matter closed.

• Initial Complaint

  Date:09/28/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An incident involving removal of a car from mud, resulted in a hook-up of a winch, that was done incorrectly. As a result, damage was done to various parts of the vehicle that was removed from mud, by a winch. As the vehicle became inoperable shortly after being removed from the mud, another contact was made to AAA, so that an explanation could be told, and seek further assistance. The dispatch for AAA advised that another towing could be dispatched, and that the vehicle could be towed to a repair shop that handles repairs for AAA; that AAA would reimburse for the cost of repairs; and during the time that the vehicle is being repaired, if a rental car was needed, AAA would reimburse for the rental car as well. All receipts and supporting documents have been previously submitted to AAA, only to be advised that the claim was being denied, because the tow truck driver has denied being at fault. Pictures, documents, and explanation by an ASE CERTIFIED MECHANICS, did not help to honor the promise originally made by AAA dispatch. AAA denies any responsibility, and numerous attempts have been made to contact the correct persons to assist with resolving the problems. NO RESOLUTION HAS BEEN MADE. We have had to continue seeking the responsible sources for the out-of-pocket expenses; that we were told would be reimbursed.

  Business Response

  Date: 01/11/2023

  Business Response /* (1000, 5, 2022/09/29) */ This matter was referred to our legal team which reached out to Mr/Mrs ***** on July 21, 2022 via email. The scenario was explained to the ****** along with a copy of our Member Benefit Guide. They were told, if they needed anything further, to reach out to our General Counsel. Thank you Consumer Response /* (3000, 7, 2022/10/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) The original claim filed with AAA, was made for repairs for 5-5-22 damages/ and rental car; that were needed because of a dispatch for removal of a vehicle from the mud. Unfortunately, as the vehicle was removed from the mud with a winch, the tow truck driver hooked the hook to the wrong part (Tie Rod), instead of the (A Frame) underneath the car. (UNFORTUNATELY, THE TOW TRUCK DRIVER DID NOT GET DOWN ONTO THE GROUND TO BE ABLE TO SEE UNDERNEATH THE VEHICLE.) (SURELY, IT WAS BECAUSE OF THE MUD.) The damage done by the tow truck driver was not clear, until the vehicle was driven for 2 miles away from where it had been originally removed from the mud. SURELY, THE TIE ROD LEAKED FLUID, AND CAUSED A PROBLEM FOR THE CAR TO BE DRIVEN FURTHER, BECAUSE THE TIE ROD WAS BROKEN. Since the vehicle was inoperable, AAA was contacted again, and was told that there was a problem that seemed to cause the vehicle to be unable to be driven. The dispatch for AAA, advised that another tow truck would be sent to tow the vehicle, and that it could be taken to a repair shop that handles repairs for AAA; that if a rental car was needed while the repairs were being made, that reimbursement for the repairs and the car rental would be made, once the receipts for repairs and car rental were submitted to AAA. Upon arrival of the #2 tow truck, the driver of that tow truck made a comment. " MAN, HE TORE YOUR CAR UP!" THE TRIP THAT WAS NEEDING TO BE TAKEN TO THE ER/HOSPITAL, WAS PLACED ON HOLD. As the vehicle was towed to the shop that AAA dispatch recommended, the same tow truck driver explained that there were previous incidents of damages done by that driver/company; that removed the vehicle from the mud, to other AAA customers. We sought the opinion of an ASE MECHANIC. As the repairs were completed, and the mechanic was paid cash, the receipt for repairs, pictures of the damaged part, and rental car were submitted to AAA, for reimbursement. As a claim manager was assigned to the claim, after a few days we were told that the claim was being denied, because of the explanation given by the tow truck driver; that he hooked the winch up correctly; that if we needed to be reimbursed for damages done to the vehicle, perhaps a claim should be filed with our personal insurance. Also, that the towing company that had been dispatched to remove the vehicle from the mud, was done by an independent company/contractor. Our issues went UNRESOLVED, and we sought additional examination and estimate for what looked like further damages done to the vehicle by the tow truck driver's attaching the winch to the wrong place underneath the vehicle. The estimate (only) for damages to the vehicle were also because of an incorrect hook placed on the Tie Rod, instead of the A Frame. We had gone through shock, anxieties, and financial hardships, and time off work, because of damages done on 5-5-22; and having the original claim denied by AAA; certainly had no way to pay for additional repairs that were estimated. After the original claim was denied, numerous contacts were made to seek reimbursement for damages originally done on 5-5-22. NUMEROUS ATTEMPTS WERE MADE TO THE LOCAL AAA OFFICE/***** ********, CONTACT BY EMAIL, AND MESSAGES LEFT BY VOICE MAIL. AAA was VERY WITHDRAWN ABOUT INFORMATION ON HOW TO REACH OUT TO THE OWNER AND INSURANCE COMPANY FOR THE TOWING COMPANY, WHOSE DRIVER DAMAGED THE VEHICLE ON 5-5-22. Numerous calls were made to the towing company directly, numerous messages were left for the owner, without any return calls. By June/2002, we began contacting the State of Oklahoma, for possible help on the insurance carrier for the towing company. The information that is available through the State of Oklahoma, listed the insurance carrier for the towing company as located in Altamonte Springs, FL. Upon contacting that company, we were advised to submit a claim and pictures. THIS COMPANY WAS NOT VERY CO-OPERATIVE, TO HANDLE THE CLAIM IN A PROFESSIONAL MANNER. BY 8-22-22, THE CONTACT TO THE VOICE MAIL OF THE CLAIM MANAGER STATED: " I am out of the office 8-8-22, and will return on 8-9-22; that if immediate assistance was needed; another team person can assist; or feel free to leave a message. After 2 additional calls and an internet search I reached a person that was supposed to have been the CEO. All documents, receipts, estimates for additional repairs and pictures that were sent to this company that insured the towing company developed into the same rejection as the AAA claims manager stated; the denial for damages, and that the driver claimed to have hooked up the winch properly; furthermore, file the claim with our personal auto insurance. While trying to reach out to a CEO - ROBERT ***** with NARS X-XXX-XXX-XXXX or X-XXX-XXX-XXXX EXT: ***** Email: *****@narisk.com our issues remain unresolved. As the consumer, we are needing some assistance to collect for the tow truck driver's incompetence. THERE IS AT LEAST $2500+out of pocket, since 5-5-22, and an additional $2800 in additional estimates, that remain outstanding. OUR EXPERIENCES FROM 5-5-22 TO 9-30-22, have been a NIGHTMARE. The mental anguish, financial hardships, and now an INOPERABLE VEHICLE HAS BECOME UNBEARABLE. MAY WE BE ASSISTED TO SETTLE THESE MATTERS. Business Response /* (4000, 10, 2022/10/05) */ Per our reply on 9/29 where we attached a letter from our legal department, we advised Ms. ***** that further communications needed to go through our Legal Department. The contact information was in the previous reply on 9/29/22. Consumer Response /* (4200, 12, 2022/10/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) We are needing Mediation and/or Arbitration, to resolve our issues. In spite of any replies and contact to AAA or NARS, we have not received any information that directs us to a legal department for either company. Besides the damages done to the 2007 Chevy Monte Carlo, the out of pocket expenses, that we were told were originally promised reimbursement; and were given excuses by AAA; as a no fault company; by the time the repairs and car rental were paid. We had sought an opinion from an ASE mechanic for original damages which were $2,100+ other estimates of additional damages, which were $2,800+; All of these expenses because of the damages done on 5-5-22, are needing to be addressed. The vehicle became inoperable as a results of damaged sensors linked to the damaged Tie Rod, the wheel and tire linked to the damage to the Tie Rod, and other car parts that because of damages, have caused further problems since 5-10-22. We have been forced to seek alternative transportation for daily activities, that have been very expensive. Previous pictures and explanations have been sent, and our claims have been denied. Any assistance to resolve our problems would be greatly appreciated.