Business ProfileforAVIS Car Sales LLC

I rented a car from **** on June 8 - 15 2024. Prior to returning the car i filled the fuel tank at a nearby gas station, dusted the mats and emptied any trash. Upon arrival, the customer svc **** **** (indian/male), inspected the exterior and inquired about the bird droppings on the windshield which i explained i guess it happened overnight. He further inspected the interior and asked if i had a pet in the car because he allegedly saw animal fur. i have before and after pics. i verbally denied having any animals in the vehicle but was forced to vacuum the seats to avoid being charged. I left for the nearby car wash to avoid any confrontation or additional charges. When i returned the rep ***** was inside, i gave him the keys. No additional inspections were performed. I felt that i was discriminated against because of my race and age. It was a very humiliating and unfair experience. Needless to say, when i rented the car it was not fully vacuumed and the vehicle needed servicing, an oil change. But i was not being trivial because it's a rental. I have rented from **** at several other locations and did not receive this type of treatment.

BBB Review#:33281

Dear Mr./****************, 

In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.

Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.

Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;

Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance. 

Sincerely,

Avis Budget Group
Customer Advocacy Response Coordinator