ComplaintsforAVIS Car Sales LLC

• Initial Complaint

  08/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 1, 2024 We purchased a 2020 GMC Yukon Denali from **** Sales located at ************************************. It was advertised as an **** Certified Vehicle. However, on July 13, 2024, the brakes made an awful grinding noise. On July 14, 2024, we took it to a mechanic. The results indicated that the entire ABS needed to be repaired, which cost over $1500. After going back and forth with the **** Sales in ******, they agreed to tow the vehicle back to their location (we live two hours away), and repair it. Per the **** Certification details online, an **** Certified vehicle is supposed to undergo a multi-point inspection which includes inspection of the **** When we went to pick up the vehicle, we requested a copy of the **** Certification documentation. ***/*************************, the car dealership manager, stated that this is located at the processing center in **************. I asked if I need to request it, but he stated that he would do this. After two emails to follow-up with ***, he states that he has been unable to retrieve the -documentation. On August 23, 2024, I called the processing center at ************ eight times. The ************ is not a working phone number. On the second attempt, there was a representative that was going to transfer me, but they hung up. I have not been able to contact them or leave a message. They need to provide me with this documentation. Otherwise, it is clear that they have falsely advertised and we will need to seek additional recourse. Here is the link to the original posting, which signifies we searched the **** certified inventory: ************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

  Business response

  09/02/2024

  BBB#********

  Avis case # 67583216

  Your file referenced above to the BBB has been forwarded to our office for review and reply.

  We  have reviewed your e-mail and notes from your case.  We have contacted the Car Sales Manager to research the issues you raised further.  ************ will contact you directly when the investigation has been completed.  We apologize for the inconvenience this has caused.  We appreciate your patience during this process.
  

  Thank you for giving us the opportunity to intervene on your behalf.  

  Sincerely,

  Avis Response Coordinator 

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchase a **** Edge (VIN: *****************) from **** Auto Sales from a man named ***********************. This purchase was in October 8th, 2021. I have been asking for a new title for months and when I contact the Avis Car Sales place, the sales person is never there. He never picks up my phone call. I need a new title so I can finally register my car at my local RMV. The car title I need is in ******* and I have attached what the Arizona DOT wrote. They need **** to request the title.In addition to the Arizona DOT letter, I also attached the purchase agreement between myself and ****, and the letter from my local RMV in ************* stating they need the title that was issued most recently.

  Business response

  06/20/2024

  BBB# ********

  Avis case #   65796951

  Your file referenced above to the BBB has been forwarded to our office for review and reply.

  We  have reviewed your e-mail and notes from your case.  We have contacted the Sales Team Manager to investigate the issues you raised further.  When we have received a response from their office we will advise you of the resolution. We apologize for the inconvenience this has caused.  We appreciate your patience during this process.
  

  Thank you for giving us the opportunity to be of assistance to you.

  Avis Response Coordinator 

• Initial Complaint

  06/14/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On February 7th, 2024 I signed paperwork to purchase a 2022 ****** 4Runner from AVIS car sales. I had a pre approved loan from BECU for about $32,000 and a check was sent from **** to **** in **************. I made my own deposit on the car which was around $4,000. The car was delivered on February 26th, 2024 and did not come with temporary plates. I had to email **** to get them sent to me to print so I could drive the car. I could only get 2 sets of temporary plates and **** said they were having issues getting me new ones. So they set me up with a rental car from one of their locations near me. **** lost the first check so BECU had to void it and send a second one around April 29th. To this day, I still do not have the title, **** said they have put a rush on it and they are doing the best they can. However, **** said there was no paperwork filed in the state of ********** for the car. If I cannot give BECU a title for the car my default rate for the loan will go up to 19.9% and I am still driving the rental car instead of my brand new 4Runner.

  Business response

  06/19/2024

  Complaint ID: ******** 

  Case: 65775437

   

  Dear *********************************, 

  At **** Budget ********************* any difficulties or problems encountered by a customer is a concern to us. 

  On behalf of the entire organization please accept this apology for any inconveniences you were caused during the car purchase transaction. 

  We have notified our car sales division of  your communication. Someone from this division will be following up within the next five business days about the status of your file. 

  Your patience during this process is appreciated..
  

   

   

  Regards, 

   

  Customer Resolution Coordinator 

  Customer response

  06/28/2024

  I am rejecting this response because:   I was just told by ***** at **** Car that they messed up on the power of attorney paperwork and I had to sign new documents today (June 28th). I was told I would still not receive my title or plates for another 3 weeks.

  Business response

  07/01/2024

  Complaint ID: ******** 
  Case: 65775437
  
  No notification of reason for rejection, upheld response
  
  Regards, 
  
  Customer Resolution Coordinator 

• Initial Complaint

  06/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 6/4/2024, I went to purchase a White 2023 Dodge Challenger VIN # end PH525691, I spoke to a sales person by the name of ***********************. Before going to the dealership, I was sent over the price of the car with a "optical car protection for $599 plus taxes" from ************************************************ (online support team). I spoke to ********** explained that I did not want or need the optical car protection and asked for it to be remove. ****** explained that this wasn't a optical item and for him to sell me the car, I would need to take this "optical car protection", he also said this is coming from his **************** and he's not able to do anything about it. I asked to speak to a manager about the item and was told by ***************************** the same thing (this is coming from his corporate office and the car can't be sold without this protection (I have emails of me asking ****** to please remove this item bc I don't want or need it). While at the dealership, I asked ****** again about removing this "optical car protection for $599 plus tax" again I was advised they are not be able to remove it bc it's something that's coming from the ****************. I was led to believe that I had to purchase a product warranty, reading the paperwork afterward and reaching out to the protection company, this was optical. I have reached out to the dealership and sales support team regarding this and was told this was not optional even though the paperwork has it documented. I was told by ****** there is nothing can be done because they have already been paid and I have the car. I called the protection company, gave them my warranty # P00079850984 and was told, there is no refund for this product that was forced on me 1 week ago. I explained that I do not want that coverage, they are willing to cancel the contract but won't refund my money of $599 plus taxes. I just want amount removed from the loan which is $599 plus taxes.

  Business response

  06/16/2024

  BBB #: ********
  Case: 65686043
  
  Dear Mr./**************, 
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis Car Sales values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
  
  First and last name of person who bought the car:
  Location, dealership, or state customer purchased car:
  Date of Purchase:
  Full VIN or Deal Number:
  
  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  Avis Budget Group
  Customer Advocacy Response Coordinator

  Customer response

  06/17/2024

  First and last name of person who bought the car: *************************** *****
  Location, dealership, or state customer purchased car: ********************** ***************
  Date of Purchase: 6/4/2024
  Full VIN or Deal Number: VIN - *****************

  Customer response

  06/25/2024

  I am rejecting this response because: The dealership has all my information.
  

   

   

  First and last name of person who bought the car: *************************** *****
  Location, dealership, or state customer purchased car: ********************** ***************
  Date of Purchase: 6/4/2024
  Full VIN or Deal Number: VIN - *****************

  Business response

  07/01/2024

  BBB #: 21835274
  Case: 65686043
  
  Dear Mr./**************, 
  
  Thank you for your patience during our review, and again we do apologize for any frustration that this has caused you. Our Car Sales Manager has advised that the optical car protection is being canceled, once canceled a check will be mailed out for the service. 
  
  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  Avis Budget Group
  Customer Advocacy Response Coordinator

  Customer response

  07/15/2024

  The dealership have said they will refund the money that I was charged but now, they are going back on what they have said. They are saying this is something that comes with the car. I've advise the manager that I have emails asking to remove this but it wasn't.

  Business response

  07/18/2024

  **** Case: 65686043
  
  In regards to the aforementioned BBB case # ********. 
  
  We appreciate you reaching out to **** once again giving us the opportunity to address your concerns. We have reviewed your inquiry and We have forward your report to the Avis Car Sales department to investigate this matter once again. 
  
  When we have received a response from their office we will advise you accordingly. 
  
  We apologize for the inconvenience this has caused and we appreciate your patience during our investigation. 
  
  Sincerely,
  
  Customer Advocacy Response Coordinator
  Escalation Team
  **** Budget Group
  

  Business response

  07/23/2024

  BBB #: 21835274
  Case: 65686043
  
  Dear Mr./**************, 

  We've received a response from the General Manager over Avis Car Sales and he has informed us that they have been in contact with you via email. They will continue to communicate with you that way until the issue is resolved.

  Please accept our apologies for any inconvenience this matter has caused you.

  Sincerely,

  Customer Advocacy Response Coordinator 

   

  Customer response

  07/30/2024

  The staff at this car dealership are all dishonest from the finance manager ***************************** to the General manager *************************. On June 30 2024, **************** advised the warranty that I was lied to getting will be canceled and I would get a refund in 2-3 weeks. On July 22 2024, I called the warranty company asking if the warranty has been canceled. IT WAS NOT, IT WAS STILL ACTIVE. On July 22 2024, I called the dealership and was told by ***************************** that only **************** can help with answering any questions about a refund. On July 23 2024, ***************** advised that the warranty was canceled that morning and I will be getting the refund in a week. On July 27 2024, **************** advised the warranty has been canceled and my credit union will now be getting the check in about 2 weeks, after he advised that I will be getting a check mailed to my home. On July 30 2024, I called the warranty company to confirm that is was canceled. IT IS ACTIVE.

  Business response

  08/03/2024

  BBB #: 21835274
  Case: 65686043
  
  Dear Mr./**************, 
  
  We are sorry to hear this is still an ongoing issue. We have relayed your feedback to our Avis Car Sales team for further updates and will provide any responses as they become available to us. 
  
  Sincerely,
  
  Customer Advocacy Response Coordinator 

• Initial Complaint

  06/11/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a ****** Sentra for $19,9000 from the **** Used Car dealership in ****, ***** on 4/16/24 with my sister who was at the dealership with me when the purchase was made. I made it clear that I would not buy a car that had been in an accident. The Avis car salesman said that **** does not sell cars that have been in accidents. The car salesman produced a Carfax report that showed that the Sentra had not been in an accident. The car salesman also said that the car had been through a 172 point inspection and that there were no issues with the car. There were issues with the front end of the car with a rubbing noise shortly after buying the car. The car was taken to a ****** Dealership for inspection. The ****** Dealership said the car had been in an accident and had damage at the front right underside of the car. I researched the history of the car and found out that the car had been in an accident in October 2023 at the exact location of the damage found at the dealership at the front right underside of the car. I attached both the accident report and dealership report to this complaint. The car was owned and operated by **** so how did they not know about the damage? Withholding and not disclosing the accident to the car and representing the car not being in an accident is fraud. I contacted the salesman and expressed my concerns. He stated again that the car had not been in an accident and asked that I send him the accident report and supporting information. I sent the information to him and did not hear back. I subsequently reached out to both the dealership and salesman but my phone calls go unanswered or they hang up the phone on me. I am requesting that the damage from the accident be repaired by the dealership. I was clear that I would not buy a car that had been in an accident but was fraudulently told by the salesman that the car had not been in an accident.

  Business response

  06/12/2024

  BBB #: ********
  Case: 65588714
  
  Dear Mr./**************, 
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your purchase was unable to be located if you would kindly provide us the missing information below, so we can investigate this matter further.
  
  First and last name of person who bought the car:
  Location, dealership, or state customer purchased car: Katy ************* of Purchase: 4/16/24
  VIN or Deal Number:
  
  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  Avis Budget Group
  Customer Advocacy Response Coordinator

  Customer response

  06/14/2024

  The Vin number for the *****************.  The purchaser of the car is *********************** and  ******************* is cobuyer.

• Initial Complaint

  05/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 04/01/2024., I purchased a 2023 ****** Camry VIN ***************** from Avis Car Sales **********I paid $25721 for that car. Which include $380 for Registration and Title fee.**** promised to finish all paperwork in 2-3 weeks.For six weeks I cannot do anything with that car because **** Corporate Car Sales still did not send me the Old Title (From **** BUDGET CAR RNTL, LA ) assigned to me from dealership.I called many times and send emails to Manager of Avis Car Sales dealership that sold me that car. But he insists that he also dont have any response from **** Corporate Car Sales and dont know why they did not send me the old Title.

  Business response

  05/15/2024

  BBB# ********

  Avis case # 64832485

  Your file referenced above to the BBB has been forwarded to our office for review and reply.

  We  have reviewed your e-mail and notes from your case.  We have contacted the Car Sales Manager to investigate the issues you raised further.  When we have received a response from their office we will advise you of the resolution. We apologize for the inconvenience this has caused.  We appreciate your patience during this process.
  

  Thank you for giving us the opportunity to be of assistance to you.

  Sincerely,

  avis Response Coordinator 

   

  Customer response

  05/27/2024

  BBB# ********
  Avis case #********

  I have the formal responce from **** Response Coordinator . Coordinator said that I will get a message from AVIS Car Sales Manager who will investigate the issues.

  I did not have any response from ************ Nothing have been done. If **** mailed anything or submitted any paperwork  - give me the Tracking Number .

  Thank You

  Business response

  05/28/2024

  BBB# ********
  
  Avis case # ********
  
  Your file referenced above to the BBB has been forwarded to our office for review and reply.
  
  We  have reviewed your BBB response and we have contacted the Car Sales Manager to request supporting documentation.  When we have received a response from their office we will advise you of the resolution.  We apologize for the inconvenience this has caused.  We appreciate your patience during this process.
  
  Thank you for giving us the opportunity to be of assistance to you.
  
  Sincerely,
  
  Avis Response Coordinator 

  Customer response

  05/29/2024

  I am rejecting this response because:    Business did not do anything. All I have from The ****  was a  standard computer generated message below:
  
  Your file referenced above to the BBB has been forwarded to our office for review and reply.
  We  have reviewed your e-mail and notes from your case.  We have contacted the Car Sales Manager to investigate the issues you raised further.  
  When we have received a response from their office we will advise you of the resolution. 
  05/15/2023
  **** Response Coordinator 

  That's all. Nobody contacted me from **** office. There was no actual response from them.

• Initial Complaint

  04/29/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I went to purchase a vehicle on 4/20 and was led to believe that I had to purchase a product warranty but reading the paperwork after finalizing the purchase on 4/23 it is documented as optional. I have reached out to the dealership and sales support team regarding this and was told this was not optional even though the paperwork has it documented. I was then informed that nothing can be done because they have already confirmed the amount with the loan agency however, I called, and the check has not been cashed and it can be fixed. I do not want that coverage and based on how the car is it is clear that it was not applied but I am not trying to dispute whether they cleaned it or not I don't want the coverage. I just want amount removed from the loan which is $599.

  Customer response

  04/29/2024

  The business has reached out to me finally and reimbursed me $599. I forgot to ask for the reimbursement of the taxes off of the $599 I was also charged and I emailed them back but I am awaiting a response.

  Business response

  04/30/2024

  Avis Car Sales Case# ********.
  
  In regards to the aforementioned BBB complaint Case# ********. 
  
  We are sorry to hear that you are experiencing difficulties with the car sale transaction and we are happy to assist you with a resolution to your query. After receiving your complaint, we immediately forwarded your concerns to our Corporate Avis Car Sales Manager team to investigate this matter, and we have been informed that they will refund the paint and interior protection and a recontract with the customer.
  
  Sincerely, 
  
  Customer Advocacy Response Coordinator 
  Escalation ************************** Inc. 
  
  

  Customer response

  04/30/2024

  Good afternoon,

  The General manager has reached out to me and did refund me the $599 however after he sent me an email of the receipt I realized that the taxes from that amount was not refunded as well. I sent an email immediately after on 4/27 but I'm still waiting a call back. I also went to ****** dealership to have copies of the key made and it was found out that the key that I have, not the transponder but the actually key that was given to me is the wrong key and cannot unlock the door. I called the store once this was determined on 4/30 and I told I don't have bumper to bumper. I don't want to drag this one I just want these two issues resolved so I can move on. The key situation is confusing however I hope they don't give me a hard time about this. Thank you so for for stepping in.
  

  Customer response

  04/30/2024

  I am rejecting this response because:   

  Good afternoon,
  The General manager has reached out to me and did refund me the $599 however after he sent me an email of the receipt I realized that the taxes from that amount was not refunded as well. I sent an email immediately after on 4/27 but I'm still waiting a call back. I also went to ****** dealership to have copies of the key made and it was found out that the key that I have, not the transponder but the actually key that was given to me is the wrong key and cannot unlock the door. I called the store once this was determined on 4/30 and I told I don't have bumper to bumper. I don't want to drag this one I just want these two issues resolved so I can move on. The key situation is confusing however I hope they don't give me a hard time about this. Thank you so for for stepping in.

  Business response

  05/03/2024

  BBB# ********

  Avis case #  64307243

  Thank you for your reply. 

  We have reviewed your e-mail and notes from your case.  .  We have contacted the Car Sales Manager for an update to the issues you raised.  When we have received a response from their office we will advise you of the resolution.  We apologize for the inconvenience this has caused.  We appreciate your patience during this process.
  

  Thank you for giving us the opportunity to be of assistance to you.

  Sincerely,

  Avis Response Coordinator 

  Customer response

  05/03/2024

  I am rejecting this response because:   

  I am not rejecting this response however I do feel the case is not resolved as of yet. I have reached out to the General Manager, and he informed me that I need to send an invoice to him from the dealership for the valet key which I understand and have requested it from the dealership. Once they provide it to me, I will email it to the email he provided me with. He did not mention the reimbursement for the taxes as of yet however I am working on the key issue. I just want to ensure I don't get the run around like I did before. Thank you for assisting me with this.

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased vehicle end of November 2023 from **** car sale ***********,**. We were not made aware that we were paying for a bogus paint and interior warranty that we would never be able to use, My husband was told he would be signing the same papers that we looked over in person. He was told to sign the key pad, but when he was signing the key pad the computer screen was facing the financial loan manager ****, which means we could not see the computer screen and what exactly was being signed. We were told it was the same paperwork we just looked over, but now was being signed electronically. There was no paper about a paint warranty that we looked over or how much it was, my husband called to let them know once we got the paperwork that we didn't sign up nor want the paint warranty. After back and forth we were told he could come in and sign to cancel the warranty, he did go and sign to cancel the warranty at the end of December 2023. We were told it would take 4-6 weeks to process, we are now in April and way past 4-6 weeks. There had been numerous attempts to get an answer on an update on where the refund for the warranty and why it is seems to be taking so long, but no one will answer us back.

  Business response

  04/05/2024

  BBB# ********

  Avis case # 63824537

  Your file referenced above to the BBB has been forwarded to our office for review and reply.

  We  have reviewed your e-mail and notes from your case.  We have contacted the Car Sales Manager to investigate the issues you raised further.  When we have received a response from their office we will advise you of the resolution. We apologize for the inconvenience this has caused.  We appreciate your patience during this process.

  
  Thank you for giving us the opportunity to be of assistance to you.

  Avis Response Coordinator 

  Business response

  04/12/2024

  BBB# ********
  
  Avis case # ********
  
  Thank you for your patience. According to the deal records reviewed by our Car Sales Manager, the customer had multiple opportunities to review, accept and sign for the purchase of the product. Nevertheless, the product was cancelled per the customers request.
  
  Thank you for giving us the opportunity to be of assistance to you.
  
  Avis Response Coordinator 
  
  

  Customer response

  04/12/2024

  I am rejecting this response because: The warranty was canceled like we requested and signed the cancellation form at the end of December 2023, we were told the refund would take 4-6 weeks. We are now in April, way beyond the 6 weeks time frame we were told, where is the refund for the warranty?

  Business response

  04/17/2024

  BBB# ********
  
  Avis case # ********
  
  Thank you for your response. We will clarify with the Car Sales Manager if the warranty value was to be issued as a refund or applied against the loan balance. 
  
  We will reach out to you as more information becomes available.
  
  Avis Response Coordinator 

  Business response

  04/26/2024

  BBB# ********
  
  Avis case # ********
  
  Thank you for your patience. We have confirmed with the Car Sales Manager that unless specifically noted in writing, all refunds are issued to the lender and will not reflect as a direct credit to a customer. We must advise that you please reach out to your lender to review any adjustments to the loan balance.  
  
  Avis Response Coordinator

  Customer response

  05/02/2024

  I am rejecting this response because:   As you can see by a few of the emails provided, we've been attempting to get this completed for 4 months, and have repeatedly been told 4-6 weeks. It was verified the store was notified and verified the warranty was canceled, but no funds were ever credited to the loan. The loan was refinance a couple weeks ago with a different creditor, still no funds were ever sent to *********** from ***** *********** states no funds were received by them and therefore there is nothing to credit to our account or to forward to us due to loan recently being closed. Can **** state when check was sent to creditor or provide proof of such transaction?

  Customer response

  05/02/2024

  To add to previous response. This is an email from **** advising we would be notified when to come pick up check from the Live Oak location. As you can see, we've received multiple different responses from ****, pick up the check when ready, it will be ready in 4-6 weeks, it will be credited to loan..... but the only thing that has ever been received are more emails saying "pleas allow 4-6 weeks."

  Business response

  05/03/2024

  Thank you for your reply. 

  In response to a conflicting message received, the General Manager for Car Sales *********** has confirmed that, unless specifically noted in writing, all refunds will be issued to the lender, not to the customer.
  
  We are unaware of any information relating to the check being credited to your loan. This is if you were told to pick it up at the ******** location and expect it within 4-6 weeks. However, you are now told that it will be credited to your loan. Please contact the lender for clarification at this point, as it is between you and them
  
  BBB please close dispute. 

  Customer response

  05/03/2024

  Spoke with lender today, to verify again NO funds ever received from **** to credit for canceled warranty. Attached is screen shot of all credits to lender up to including loan pay off. We also requested official loan documents and credit/debits from lender which show there has been nothing from ****. That is being mailed to us. **** request this to be closed stating the matter is between us and lender, but we show lender never received anything, I never received anything, so WHERE is the $599 warranty refund. We have provided proof that it was canceled, and then conflicting statements from **** on it being credited to lender in 4-6 weeks or pick up check, but **** cannot provide any proof where the check is? Did a an Avid employee keep it for themself?

  Customer response

  05/18/2024

  Transaction history report from lender for dates of November 2023 to May 2024. NO credit from **** for canceled warranty. 

• Initial Complaint

  03/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 03/16/2023., I purchased a 2021 ********** Outlander from Avis car sales ******** . For ********* (after TTL.) I was told that the vehicle had its original catlatic converter and the vehicle was fully covered under the factory warranty . I started getting a check engine light so I took it up to ********************************************* ***** ***** **************. To get it repaired on 02/27/2024) They informed me that the vehicle had a aftermarket catlatic converter and 02 sensors installed. Because, of this my warranty not valid and I would have to pay for the repairs. Unless, I could find the original owners that had the repairs done. ***** car rental.) I went home and contacted ***** from ****. At first he tried to give me the run around about millage, but I informed him that the dealership told me. The car would have be under warranty if the original owner hadn't done the repairs themselves to cover up the stolen catlatic converter. He took my phone number and email address and said he would look into it and call me back. On 3/01/2024 I contacted ***** again after not receiving a call or email . He told me if I brought him the car up he would appraise the vehicle and give me a replacement "he had the vehicle already picked out!" I said No . (How can I trust him? Who would?) I informed him that I wanted a full refund ,or I would settle for a vehicle of equal value of original cost. Plus $170 for the diagnostic that would have been cover if the warranty was valid.

  Business response

  03/06/2024

  **** case: 63179376
  
  Regarding the BBB, as mentioned above, Complaint ID: ********, thank you so much for letting us take care of your concerns.
  
  **** values our customer relationship and always strives to do the right thing. We apologize for any frustration caused by your recent car sales purchase.
  
  After receiving your complaint, we immediately forwarded your concerns to our Corporate Car Sales Manager team to look at the issues you raised. Unfortunately, they have been unable to locate a sales transaction with the information provided. Therefore, they have asked you to confirm the city and state where you purchased your vehicle and the *** for us to assist you. Once this information is provided, their office will contact you directly with a solution.
  
  We appreciate your patience during our investigation. Please reply with the following details for us to assist you.
  
  Sincerely,
  
  **** Budget Group
  Response Coordinator

  Customer response

  03/06/2024

  I purchased the vehicle  on 03/16/2023 from AVIS CAR SALES ******** 3512   N. CENTRAL EXPRESSWAY ******** *****  75071. 

  DEAL#****

  DALLAS COUNTY.  

  VIN.# *****************

  2022 ********** OUTLANDER.  

  PLEASE DON'T HAVE THE MANAGER FROM YOUR ******** LOCATION CONTACT ME. HE IS ONLY INTERESTED IN SCAMMING ME. HE AND HIS EMPLOYEES REFUSED TO GIVE ME A NUMBER TO CORPORATE OR HIS DISTRICT MANAGER.  I STILL CAN'T GET INTOUCH WITH CORPORATE. THE KEEP PASSING ME FROM ONE SALES REP TO ANOTHER  NO MANAGERS. 

  Customer response

  03/07/2024

  I purchased the vehicle from Avis car sales ******** ***** *************************************************************           *************. 

  2021 ********** Outlander 

  Vin# JA4PUAU2MU032711

   

• Initial Complaint

  02/29/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am writing to file a formal complaint against **** Used Car Sales (******) regarding the purchase of my Chrysler 300 at the end of 2019. Despite paying in full cash for the vehicle, I have encountered significant issues with the registration process and the transfer of title, which have yet to be resolved despite numerous attempts to contact the business.Upon purchasing the vehicle, I expected a seamless process for the transfer of title and registration. However, it became immediately apparent that this was not the case. Despite my repeated attempts to communicate with **** via email and phone calls, I have been met with delays, excuses, and ultimately, a lack of resolution.Initially, **** attributed the delays to the **************************************** (***) being slow in processing paperwork. However, as time progressed and COVID-19 emerged, their excuses shifted, but the issue remained unresolved. Upon further investigation, I discovered that the title is still under the lien company **** worked with, according to the ******* *** title record. Furthermore, the ******************* Police confirmed that the last registration was under PV ************* owned by ****.Despite these clear discrepancies and evidence that the registration and title transfer were mishandled, **** has continued to assert that they processed the documents correctly, especially the regional manager. This is a blatant falsehood that has left me with a significant financial burden and a vehicle that I am unable to legally operate.As a paying customer, I expect **** to rectify this mistake immediately. I demand that **** take the necessary steps to transfer the title to my name and process the registration properly without further delay. I have invested a considerable amount of money into this vehicle, only to have it sit unused in my garage due to ****'s negligence and incompetence.

  Business response

  02/29/2024

  Complaint ID: ******** 

  **** Case: 63084216

   

  Dear *************, 

  At **** Budget ********************* any difficulties or problems encountered by a customer is a concern to us. Feedback such as yours enable us to target areas of improvement. 

  On behalf of the organization, we apologize there have been difficulties processing transferring the registration. We are engaging our car sales division to research this matter and an update will be provided within five business days. 

   

  Your continued patience during this process is appreciated..

   

   

  Sincerely

  Customer Resolution Coordinator 

   

   

  
  
  

  Customer response

  03/21/2024

  I am following up on my previous complaint filed with the BBB regarding the unresolved issues with **** Used Car Sales (******). Despite assurances from the regional manager after my initial complaint that steps would be taken to rectify the situation by obtaining a duplicate title from the **** I have been met with continued frustration and lack of communication. Despite my attempts to follow up by phone this and last week, I have been repeatedly told that they are "busy," and messages left requesting callbacks have gone unanswered. This lack of responsiveness is deeply concerning and only adds to the frustration of an already protracted ordeal. I urge the BBB to intervene and compel **** to uphold their promises and provide me with a timely resolution to this matter.

  Business response

  03/21/2024

  Complaint ID: ******** 
  Avis Case: 63084216
  
  
  Dear *************, 
  
  Thank you for your reply, and we do apologize for any frustration that this has caused you. We have checked our records and show that a replacement title was ordered on March 1st, 2024, please note it can take up to a month for a duplicate title to be issued. 
  
  Thank you for allowing us to assist you. 
   
  
  Sincerely
  Customer Resolution Coordinator

  Customer response

  03/21/2024

  I am rejecting this response because:   I understand that the issurance of duplicate title can take a while but I would like an update in terms of where we are in this process (and did **** follow up with RMV etc). I would also like to get an idea of the logistics in terms of will the title be mailed to **** or me and what are the next steps. None of these were communicated to me and dodging the customer's phone calls is not the answer.

  Customer response

  04/02/2024

  Despite my continued efforts to seek resolution, it has now been over another month and I am dismayed to report that I have still not received any response from **** regarding the status of my request. This prolonged lack of communication and action on their part is unacceptable and has only exacerbated the distressing situation I find myself in. Given the prolonged lack of resolution and communication from ****, I am now seeking a refund for the purchase of the Chrysler 300 instead of getting the title as I do not foresee ****' effort in solving the title and registration issue. I urge the BBB to escalate this matter further and hold **** accountable for their failure to address my concerns in a timely and satisfactory manner. 

  Business response

  04/03/2024

  Complaint ID: ******** 
  Avis Case: 63084216
  
  
  Dear *************, 
  
  Thank you for your reply, and we do apologize for any frustration that this has caused you. We have reached back out to our Car Sales Manager with your additional comments and concerns. As soon as we have a reply from their office, we will advise you accordingly. 
  
  Thank you for allowing us to assist you. 
   
  
  Sincerely
  Customer Resolution Coordinator

  Business response

  04/03/2024

  Complaint ID: ******** 
  Avis Case: 63084216
  
  
  Dear *************, 
  
  Thank you for your patience during our review, and again we do apologize for any frustration that this has caused you. Our Car Sales Manager has advised that they have contacted you directly to address your concerns. 
  
  Thank you for allowing us to assist you, we have closed your case. 
   
  
  Sincerely
  Customer Resolution Coordinator

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩