Business ProfileforPella Windows And Doors Of Oklahoma

BUYER BEWARE!! Pella as a national brand may or may not be great, but Pella of Oklahoma is NOT the place to do business. Did Pella install both sides of this door? YES. Do they match? NO! Would they make it right? ALSO NO. Upside? I took them to court and won. So if you do have a problem with their product and keep excellent documentation, you too can find justice outside of their arrogant, gaslighting office.

This review is misleading and inaccurate. We did sell a door to ************* in April 2019. In 2019 we our company offered an in house prefinish option. Mrs ****** chose this option and paid us to stain her door. As she stated under oath in small claims court she loved the door and it was perfect. The door was everything she wanted it to be. In May 2021 Mrs. ******* door was damaged due to the hail storm that hit Norman. Instead of replacing the entire door which insurance should have paid for Mrs ****** opted to ONLY purchase one panel of the door. We are not sure why she only purchased one of the two panels. We also at the time of purchase relayed to Mrs ****** that we no longer as a company did prefinish on any products. Due to COVID and other business reasons we discontinued this service. We sold our paint booth and our painter/finisher retired. We told her that the Pella Corporate factory stain would not match the other panel. We told her that we could sell her an unfinished door panel but she would be responsible for finding her own painter/finisher. She stated under oath that she understood she was purchasing an unfinished door from us. When the door arrived in the fall of 2021 we sent our service team to put in the door panel. At this point Mrs ****** had no issue with the door whatsoever and even stated as such under oath. Our contract was complete at this point and we delivered to her exactly what she purchased. She hired a painter - who we still don't know who. The painter stained it incorrectly and now the door doesn't match. We have no relation to the painter, we didn't hire the painter, and we did not recommend the painter. All we did was tell her the color that was used in 2019. She called and cussed out our manager because we did not offer to fix her door. The door was not broken and again we had nothing to do with the stain job that was done incorrectly. She was mad we wouldn't 'fix' it or help her get her door stained the correct color. She sued us in small claims court. Yes the judge gave her some of what she sued us for because we had told her the color. We are still not sure legally how we are responsible for the work of another contractor simply because we told her the color we used. Anyone knows that even if you were to stain/paint using the exact same stain if it is has been 2 years the colors won't match. A professional should have matched it regardless of what color we told him. Colors change due to sunlight, oxygen, and exposure to other elements. Either way we learned our lesson to never share a color again with a future customer. It is our belief still no matter what the judge says that we did nothing wrong. We could not fix something we didn't do. We delivered to her exactly what she purchased. We let her know before she purchased the door that we no longer could stain the panel to match. She agreed that it was her responsibility. She under oath stated she had NO problem with our product. Her only complaint was with the stain that was performed by another company. Even if we had wanted to help her or offer names for painters or even give her another unfinished door panel she stated she would never under any circumstances work with us. She has stated under oath and in mediation that she refuses to even let us try. She told the judge that although we could have gotten another panel for her she did not want it and would rather have another manufacturers door. I am at a loss on what more we could do. We paid her more money than the panel cost and she doesn't want us to help her. I have documents including contracts and emails from Mrs ****** to all of these facts if you need it. Thank you.

We contacted Pella of Oklahoma numerous times from May of 2022 until November 4, 2022 attempting to seek a resolution. We were never offered a new door. Not once. In fact, every time we contacted Pella's corporate office we were met with gaslighting, and told their product insufficiencies were entirely our fault. We asked repeatedly for vendor information to have the door stained appropriately and we were told repeatedly that while they do know contractors who could stain the door accurately, they wouldn't make that decision for us and wouldn't send a recommendation our way. We contacted a professional with 30+ years experience... If you're familiar with the University of Oklahoma you'll know the level of stain work in the school of law and the college library which are both excellent. Our contractor is the same professional who did that woodwork. Definitely an expert in his field. He also reached out to Paula on three separate occasions trying to find information regarding the original stain on the original door from 2019. He was met with the same gaslighting and belligerent attitude. Prior to filing a lawsuit, I gave Pella of Oklahoma one last chance to make it right as I honestly did not want to go to court. I spoke with Gregg in their corporate office. He is a very juvenile man. Definitely not someone who should be in charge of customer service. He told me "there's nothing we're going to do about your door". Never once offered to replace the door and refused to give me the name of a vendor or contractor who might be able to fix the stain. I served a lawsuit the very next week. We went to court twice and the judge found in our favor. This is all public record and the judge's ruling speaks very loudly to the character of Pella.

Pro tip for the Pella executives... When you prioritize profit over people, you will always lose.

Also, I never cussed anyone out. That is not something I do. The fact that you are fabricating a storyline after you have already been found to be at fault BY A JUDGE to the tune of thousands of dollars, solidifies your lack of character.

One more point for the prospective buyer... Even after the judge found them to be at fault, they refused to pay the judgment and we had to file a garnishment/collection. Further evidence that accountability and character is not a priority.

I would like to reiterate that never at any time did Pella attempt to rectify this matter, PRIOR to filing suit. They never ONCE offered a new door nor did they articulate a need to replace both doors segments (two panels) which insurance would have GLADLY paid for as this was due to hail damage. The replacement door panel was installed UNFINISHED in May of 2022, not the fall as they are trying to argue. We would have NEVER agreed to an unfinished panel, had their sales rep not promised that it was "an easy fix" just match the stain. We found the highest qualified staining professional, as I stated above. Even during mediation, Pella owner Andy Crum, stated that he would not replace the door or make any effort to correct the manner. THE ABOVE REPLY FROM PELLA IS AN OUTRIGHT LIE as Mr. Crum held firm that he would DO ABSOLUTELY NOTHING to help this situation during mediation which is why it went before the judge. The ACTUAL OWNER OF THE COMPANY said he would DO NOTHING. The judge hinted that perhaps a new door would fix things at which time I DID REFUSE as this was too little too late and I would by no means feel SAFE in the presence of any member of their company. They are truly the most despicable human beings and obviously the judge agreed.

Mr. ****** was called by our service Tech on 6/16/2021 because he told our salesman on 6/15 he was ready to order the replacement panel. No one answered so a message was left on 6/16/2021. Mr. ****** called back on 6/29/2021 to pay for the door panel and the order was placed on 6/30/21. The door panel they ordered to replace the hail damaged panel was placed on 6/30/2021. Mr. ****** was notified at that time that the door panel would arrive in October. It could come in sooner but the ordering system showed as October. Mr. ****** was called and sent an email on 8/30/21 confirming that the door panel had come in and we would like to set up the service appointment for Friday 9/3/21 between 12-2. Mr. ****** responded by email on 8/31/21 with a Thank you. Greg was notified by Mrs ****** in October that the stain job her finisher did, did not match and she wanted us to fix the door. Greg explained to her that if the door was not damaged that we couldn't fix it since we didn't do the actual stain job. We aren't responsible for someone else's work. He did say we could give her some names of people we have used but again we can't guarantee their work as they are not our employees. She told him that she didn't want us out at her house, our salesman was a liar, amongst many other derogatory statements and then she hung up on Greg. We still do not know who did the staining of her panel so we can't comment on whether or not we spoke with him. Regardless of if we spoke to him or not doesn't change the fact that we did not do any of the actual staining. We didn't offer to give her a door panel because we didn't damage the panel. It was during the small claims court case that we mentioned we could get her another door and Mrs. ****** said she didn't want the door panel. I don't appreciate the slander that we continue to receive. The money was not withheld from her because there was an issue in paying the judgement. I however needed something from the court showing the amount due. I didn't receive anything from the court on the amount due until 2/7/2021. The small claims hearing was on 1/12/21. The check was cut from our accounting system on 2/9/21 and mailed no later than the next day. She received her money within 30 days of the courts ruling.

The comments up above I feel portray an inaccurate depiction of the facts. The timeline in which they supposedly had issues is greatly exaggerated from May - Nov 4th when in fact they didn't even order the panel until June 30th. There would have been zero issues between June 30 - Sept 3rd because the panel was on order and not received by her. We are unaware of when the finisher stained the door but realistically would have at the very earliest been Sept 7th. Again she she won't share the name, date, or money she spent on this we have no idea. Secondly Mrs. ****** claims there were "product inefficiencies" however under oath she states that the door itself was not the problem. She is only upset that the two panels don't match because her finisher didn't match what we stained in 2019. Thirdly she claims we refused to give her the name of a vendor. This is simply not true. Finally she states we have no character because we refused to pay the judgement. We paid the judgement in less than 30 days from the small claims hearing. We paid within 2 days of receiving the documentation from the court. Implying that we have no character because as a business we have a payment process is completely unfair.

I am not sure where we go from here. I am not sure what else she wants from us. I am sorry it ended this way and obviously after 100 years in business this would absolutely never be how we would like for it to happen. We are unclear though on what more we can do at this point.

When the judge ruled on 1/12/22, you were told you had 10 days to process payment. The court would have never allowed us to issue a garnishment had the payment been made in a timely manner/before the deadline. To be clear, a plaintiff is only allowed to issue a garnishment after the defendant has run out of time to pay the judgment. Hence the additional fees that you had to pay for being "late".

The issue here is that your arrogance prohibits you from dealing in reality. Just as you are pretending that you paid the judgement within a fabricated parameter of 30 days. No one ever said to pay within 30 days. The judge said 10 days, the court clerk said 10 days, you were told 10 days the day of the second hearing, your assistant was notified by phone that the deadline was 10 days, but now in an attempt to save face you are pretending you had 30 days. No one ever said 30 days... Just you, right now, in your alternate reality. If it was paid on time, why were there additional late fees added to the fine h by y the court???

Further evidence of your lack of character is your conflating the ****** company with Pella Oklahoma. One has been around Oklahoma for 100+ years, one has not.... Being a subsidiary of a pre-existing company does not allow you to assume the pre-existing company's reputation, which was clearly built by someone other than yourself. It is also misleading for anyone reading this to believe that Pella of Oklahoma has been around for 100 years. Each time you open your mouth or attack with your keyboard, you show your general lack of ethics. Maybe you should stop now.

I have every right to review a business that I have used. In my opinion, as a former customer, you have no character. I have supplied evidence to that end so that others can understand what they are getting entangled with before using your company.

Furthermore, my husband received a customer service call on 9/24 from Amanda with Pella Windows and doors asking how we felt about the door at which time he made certain she understood we were not happy at all with the situation. He complained to the installers when the door arrived, and we have complained at every turn. We never heard back from anyone. That is on you, not me. It is misleading for you to state that he was "OK" with everything when I know for a fact he was not and at this point you obviously know he was not as well.

You are welcome to continue the argument here if you so wish, but I have no desire to waste any more of my time on you.

The bottom line is, you are happy to sell the product but not happy to stand behind it. Your company is happy to play lip service to customer service, while being either unable or unwilling to actually deliver on that promise..... THAT IS WHAT ANYONE READING THIS NEEDS TO KNOW.

How would I go about submitting all of our documentation to end this back and forth.

I am unsure what Mrs. ****** would like at this point. We have been called names, our character questioned, called ***, despicable human beings, among many other things.

I think it is completely unfair to be treated this way over an error made by her finisher.

Ultimately Mr. and Mrs. ****** did not purchase a complete door only one panel even though insurance would have paid for the entire door as she states above. Mr. and Mrs. ****** agreed to purchase an unfinished door panel. They knew they were purchasing an unfinished door panel. They knew that it was their responsibility to find a finisher to do the job. Under oath she stated to the judge that she knowingly purchased an unfinished door panel.

I have records on when the contract was made, when it was ordered, and when the service team went out to replace her door panel. I am happy to provide these records that will agree with my timeline of events and not the ones she states above.

She said our salesperson was a *** and a liar because of his opinion based on his experience.

In mediation the owner of our company did state he did not want to replace a door panel due to an error not caused by our product but instead by an individual who we do not know. We still believe it wasn't our responsibility to replace something we didn't damage. Our contract was simply for an unfinished door panel which we provided. The door panel was in good condition and per the contract when it was delivered. It is unfortunate that the judge did not agree but that doesn't change the fact that we provided what was on the contract. Regardless of what the judge decided, we didn't actually do any damage to her door. Our offer to replace the panel in court on 1/12/22 was an effort to resolve this issue at that point and move forward.

We reviewed this case in the following light: If you buy a car in 2019 and it receives hail damage in 2021 - is the dealer who sold you the car in 2019 responsible to replace only damaged parts with the exact same color? If they only have the option to sell you unfinished parts and do not have the capacity to finish these parts are they responsible for the color? If you take it to a body shop not in any way related to the dealer is the dealer responsible for the color of those parts it sold? What if the body shop not associated at all with the dealer messes it up? Is the dealer who sold you the car originally responsible because the body shop didn't match it to the color your car was in 2019?

Unfortunately for us we have paid what was due to this customer per the court and yet we are still having to address this situation. Accusing us of being despicable human beings, that she would be unsafe implying we would purposely cause any harm to her, being belligerent, gaslighting her, that we were ***, liars, juvenile, and not having any character is defamation and libel.

If it is possible I would like to speak to a representative of the BBB in order to show our documentation and see if there is a way to resolve this.

We didn't actually speak to the court clerk. We had no paperwork from the Court Clerk on 1/12/22 on the exact amount owed. We only had the amount per the judge. The judge told us we were free to leave after his ruling. It is typical business practice for a business to pay based on an invoice or actual paperwork rather than a verbal acknowledgement. It was our thought we would receive a document from the Court with the exact amount owed and by what time frame. Again typical business practices are to pay based on paperwork. When we received paperwork it was paid within 2 days of receipt. The 30 days was mentioned as a point of reference for anyone reading the review to understand that we didn't string this out or spend months getting you the money. We are simply stating the actual timeline so there is no misrepresentation of the time line as could be interpreted by your review.

We are the The Womble Company. We are not a subsidiary of the Womble Company. We have been around for 100 years and we have not mislead anyone on this fact. We are not two separate entities. We are in our fourth generation of ownership. We have not created a subsidiary or separated the business from the original incorporation of The Womble Company.

We do not have anyone working at our company with the name Amanda nor have we in the past that we can recall in the past 20 years. If Mr. Howard called Pella Corporation in Iowa that may be why there is confusion. We do not have this information in our system that an Amanda from Pella was notified.

I would like to better understand on 9/24, was the problem with the operation of the door panel or just the stain job? We were not informed at any time of a problem with the operation of the door panel. Our service techs do not have any information on an issue with the operation of the door at the time they replaced the panel. We have no record in our system of a service call related to the operation of the door panel. The only calls we have on record are an issue with the stain not matching your original door. We did not perform the staining of your door panel so this concern was not entered as a service event because we don't service product or labor that we did not perform.

We have not attacked you verbally or with the keyboard. We are simply responding to the review and giving the facts as we see them on the situation. We are giving our account of the timeline based on our documentation. We have not questioned your integrity or character as you have done of ours many times throughout this process.

We are happy to stand by what we sell. In your situation we sold an unfinished door panel. You are correct in that we will not warranty or stand behind work or a product that we did not sell nor did we do. We did not sell you stain or labor to stain the door panel. The stain from our understanding and based on what you told the judge is your concern. We cannot stand behind the stain job because we didn't do it. We don't know who did. We can't warranty or stand behind someone else's work.

You do have every right to leave a review, however we have a right to also give our account of the details. If there is a misrepresentation of the facts we have the right to comment. The review you have written includes false information based on the facts that we can support with documentation. We have the right to address the false, misleading information and the defamatory comments.

1. Again, I never used defamatory language or cuss-word in reference to your employees. I did say that your employee, Jeff ****** embellished the situation stating that the stain job would be "an easy fix". Clearly it was not. The judge agreed. I have not made a single defamatory comment.
2. We received a letter from Ainslee **** stating that Pella of OK will now no longer honor the warranty on the function of the door, a move which appears to be sheer retaliation for the loss in court. Should the door fail to properly function and should Pella of OK fail to honor the warranty, we will see you again...in court. Any further communication from the Pella Company or any of its representatives will be considered harassment.