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Business ProfileforPella Windows And Doors Of Oklahoma
At-a-glance
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Business Details
This is a multi-location business.
- Location of This Business
- 4340 S Mingo Rd, Tulsa, OK 74146-4734
- BBB File Opened:
- 2/22/1996
- Years in Business:
- 102
- Business Started:
- 1/2/1922
- Business Started Locally:
- 1/2/1922
- Licensing Information:
- On November 1, 2010 the Roofing Contractor Registration Act was enacted by the State of Oklahoma's Construction Industries Board. This Act requires all roofing contractors to register with the Construction Industries Board. This requires, in part, for roofers to: prove they have a Certificate of General Liability Insurance, Certificate of Workers Compensation Insurance, Certificate of Good Standing from the Oklahoma Secretary of State, Certificate of Fictitious Trade Name, and supply passport photos and an affidavit verifying lawful presence in the United States. Because the list of Registered Roofing Contractors changes daily, please consult the Construction Industries Board website for a current list of all registered roofing companies at www.cib.state.ok.us, or you may contact them directly by calling 877-484-4424.
- Type of Entity:
- Corporation
- Alternate Business Name
- The Womble Company
- Pella Window Store
- Womble Company
- Business Management
- Mr. Andy Crum, Managing Owner
- Contact Information
Principal
- Mr. Andy Crum, Managing Owner
Customer Contact
- Mr. Steve Womble, President
- Mr. Andy Crum, Managing Owner
- Additional Contact Information
Fax Numbers
- (918) 828-3668Primary Fax
- (918) 828-3668
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Andrea H
02/17/2022
Pella Windows And Doors Of Oklahoma Response
02/22/2022
Customer Response
02/23/2022
Pro tip for the Pella executives... When you prioritize profit over people, you will always lose.
Customer Response
02/23/2022
One more point for the prospective buyer... Even after the judge found them to be at fault, they refused to pay the judgment and we had to file a garnishment/collection. Further evidence that accountability and character is not a priority.
Customer Response
02/23/2022
Pella Windows And Doors Of Oklahoma Response
02/23/2022
The comments up above I feel portray an inaccurate depiction of the facts. The timeline in which they supposedly had issues is greatly exaggerated from May - Nov 4th when in fact they didn't even order the panel until June 30th. There would have been zero issues between June 30 - Sept 3rd because the panel was on order and not received by her. We are unaware of when the finisher stained the door but realistically would have at the very earliest been Sept 7th. Again she she won't share the name, date, or money she spent on this we have no idea. Secondly Mrs. ****** claims there were "product inefficiencies" however under oath she states that the door itself was not the problem. She is only upset that the two panels don't match because her finisher didn't match what we stained in 2019. Thirdly she claims we refused to give her the name of a vendor. This is simply not true. Finally she states we have no character because we refused to pay the judgement. We paid the judgement in less than 30 days from the small claims hearing. We paid within 2 days of receiving the documentation from the court. Implying that we have no character because as a business we have a payment process is completely unfair.
I am not sure where we go from here. I am not sure what else she wants from us. I am sorry it ended this way and obviously after 100 years in business this would absolutely never be how we would like for it to happen. We are unclear though on what more we can do at this point.
Customer Response
02/24/2022
The issue here is that your arrogance prohibits you from dealing in reality. Just as you are pretending that you paid the judgement within a fabricated parameter of 30 days. No one ever said to pay within 30 days. The judge said 10 days, the court clerk said 10 days, you were told 10 days the day of the second hearing, your assistant was notified by phone that the deadline was 10 days, but now in an attempt to save face you are pretending you had 30 days. No one ever said 30 days... Just you, right now, in your alternate reality. If it was paid on time, why were there additional late fees added to the fine h by y the court???
Further evidence of your lack of character is your conflating the ****** company with Pella Oklahoma. One has been around Oklahoma for 100+ years, one has not.... Being a subsidiary of a pre-existing company does not allow you to assume the pre-existing company's reputation, which was clearly built by someone other than yourself. It is also misleading for anyone reading this to believe that Pella of Oklahoma has been around for 100 years. Each time you open your mouth or attack with your keyboard, you show your general lack of ethics. Maybe you should stop now.
I have every right to review a business that I have used. In my opinion, as a former customer, you have no character. I have supplied evidence to that end so that others can understand what they are getting entangled with before using your company.
Furthermore, my husband received a customer service call on 9/24 from Amanda with Pella Windows and doors asking how we felt about the door at which time he made certain she understood we were not happy at all with the situation. He complained to the installers when the door arrived, and we have complained at every turn. We never heard back from anyone. That is on you, not me. It is misleading for you to state that he was "OK" with everything when I know for a fact he was not and at this point you obviously know he was not as well.
You are welcome to continue the argument here if you so wish, but I have no desire to waste any more of my time on you.
The bottom line is, you are happy to sell the product but not happy to stand behind it. Your company is happy to play lip service to customer service, while being either unable or unwilling to actually deliver on that promise..... THAT IS WHAT ANYONE READING THIS NEEDS TO KNOW.
Pella Windows And Doors Of Oklahoma Response
02/24/2022
I am unsure what Mrs. ****** would like at this point. We have been called names, our character questioned, called ***, despicable human beings, among many other things.
I think it is completely unfair to be treated this way over an error made by her finisher.
Ultimately Mr. and Mrs. ****** did not purchase a complete door only one panel even though insurance would have paid for the entire door as she states above. Mr. and Mrs. ****** agreed to purchase an unfinished door panel. They knew they were purchasing an unfinished door panel. They knew that it was their responsibility to find a finisher to do the job. Under oath she stated to the judge that she knowingly purchased an unfinished door panel.
I have records on when the contract was made, when it was ordered, and when the service team went out to replace her door panel. I am happy to provide these records that will agree with my timeline of events and not the ones she states above.
She said our salesperson was a *** and a liar because of his opinion based on his experience.
In mediation the owner of our company did state he did not want to replace a door panel due to an error not caused by our product but instead by an individual who we do not know. We still believe it wasn't our responsibility to replace something we didn't damage. Our contract was simply for an unfinished door panel which we provided. The door panel was in good condition and per the contract when it was delivered. It is unfortunate that the judge did not agree but that doesn't change the fact that we provided what was on the contract. Regardless of what the judge decided, we didn't actually do any damage to her door. Our offer to replace the panel in court on 1/12/22 was an effort to resolve this issue at that point and move forward.
We reviewed this case in the following light: If you buy a car in 2019 and it receives hail damage in 2021 - is the dealer who sold you the car in 2019 responsible to replace only damaged parts with the exact same color? If they only have the option to sell you unfinished parts and do not have the capacity to finish these parts are they responsible for the color? If you take it to a body shop not in any way related to the dealer is the dealer responsible for the color of those parts it sold? What if the body shop not associated at all with the dealer messes it up? Is the dealer who sold you the car originally responsible because the body shop didn't match it to the color your car was in 2019?
Unfortunately for us we have paid what was due to this customer per the court and yet we are still having to address this situation. Accusing us of being despicable human beings, that she would be unsafe implying we would purposely cause any harm to her, being belligerent, gaslighting her, that we were ***, liars, juvenile, and not having any character is defamation and libel.
If it is possible I would like to speak to a representative of the BBB in order to show our documentation and see if there is a way to resolve this.
Pella Windows And Doors Of Oklahoma Response
02/25/2022
We are the The Womble Company. We are not a subsidiary of the Womble Company. We have been around for 100 years and we have not mislead anyone on this fact. We are not two separate entities. We are in our fourth generation of ownership. We have not created a subsidiary or separated the business from the original incorporation of The Womble Company.
We do not have anyone working at our company with the name Amanda nor have we in the past that we can recall in the past 20 years. If Mr. Howard called Pella Corporation in Iowa that may be why there is confusion. We do not have this information in our system that an Amanda from Pella was notified.
I would like to better understand on 9/24, was the problem with the operation of the door panel or just the stain job? We were not informed at any time of a problem with the operation of the door panel. Our service techs do not have any information on an issue with the operation of the door at the time they replaced the panel. We have no record in our system of a service call related to the operation of the door panel. The only calls we have on record are an issue with the stain not matching your original door. We did not perform the staining of your door panel so this concern was not entered as a service event because we don't service product or labor that we did not perform.
We have not attacked you verbally or with the keyboard. We are simply responding to the review and giving the facts as we see them on the situation. We are giving our account of the timeline based on our documentation. We have not questioned your integrity or character as you have done of ours many times throughout this process.
We are happy to stand by what we sell. In your situation we sold an unfinished door panel. You are correct in that we will not warranty or stand behind work or a product that we did not sell nor did we do. We did not sell you stain or labor to stain the door panel. The stain from our understanding and based on what you told the judge is your concern. We cannot stand behind the stain job because we didn't do it. We don't know who did. We can't warranty or stand behind someone else's work.
You do have every right to leave a review, however we have a right to also give our account of the details. If there is a misrepresentation of the facts we have the right to comment. The review you have written includes false information based on the facts that we can support with documentation. We have the right to address the false, misleading information and the defamatory comments.
Customer Response
03/02/2022
2. We received a letter from Ainslee **** stating that Pella of OK will now no longer honor the warranty on the function of the door, a move which appears to be sheer retaliation for the loss in court. Should the door fail to properly function and should Pella of OK fail to honor the warranty, we will see you again...in court. Any further communication from the Pella Company or any of its representatives will be considered harassment.
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