Business ProfileforMatthews Chrysler, Dodge Jeep Ram
New Car Dealers
At-a-glance
Related Categories
Business Details
- Location of This Business
- 228 S Wilson St, Vinita, OK 74301-3732
- BBB File Opened:
- 5/13/2008
- Years in Business:
- 16
- Business Started:
- 6/24/2008
- Business Started Locally:
- 6/24/2008
- Date of New Ownership:
- 7/1/2020
- Business Incorporated:
- 6/24/2008
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Hours of Operation
Primary
- M:
- 8:00 AM - 6:00 PM
- T:
- 8:00 AM - 6:00 PM
- W:
- 8:00 AM - 6:00 PM
- Th:
- 8:00 AM - 6:00 PM
- F:
- 8:00 AM - 6:00 PM
- Sa:
- 8:30 AM - 5:00 PM
- Business Management
- Jeromy McMorris, General Manager
- Contact Information
Principal
- Jeromy McMorris, General Manager
Customer Contact
- Jeromy McMorris, General Manager
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
09/15/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I was there on 07/15/22 from Tulsa, OK and signed paperwork and drove off with an un serviced and non detailed vehicle meaning it still had dirt and debris and trash all through it. Cash price of almost $20,000 for a 2012 RHD Jeep Wrangler. I took the vehicle knowing I would need to service it as well as clean it which I did. Then they contacted me early August 2022 to tell me the lender has dropped my loan due to the dealership sending the wrong kelly blue book information on the vehicle and said they would try to get another lender for me. Weeks go by with some back and forth communication until August 26, 2022 when the finance manager (Dylan) informed me he had no luck of finding another lender. I let him know that the lender I had previously found would not help me as my credit had been pulled roughly 11-13 times since July (I ONLY went to this dealership). Then I heard nothing back from him or anyone else from the dealership until I reached out on 09/07 and the same person (Dylan) said that he was meaning to call me. I told him my hours of work stating I was off at 4pm knowing they are open much later than that and yet again no response however my message was read. On the evening of 09/08 a repo truck is outside of my home showing me paperwork on a vehicle that was reported STOLEN from their lot on 09/05!! The newest tag that I met with Dylan to get did not go out until 09/15!! An officer arrived at my home as well due to the "STOLEN VEHICLE REPORT" and I had to show paperwork and text messages to keep from being placed in handcuffs. 3 of my children were there and I'm also pregnant. They would not answer my calls or texts until conveniently AFTER the vehicle was loaded onto the truck and ready to pull off. The excuse I was given was that they couldn't find financing and they don't tell people their sending someone to get it in case we take off with the car. Had they told me or said "hey we cant get funding we need the car". It would have been different.
Read MoreCustomer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Britany C
1 star
05/14/2024
This by far was the worst treatment I have ever experienced with a dealership. I have never in life been spoken to so rudely from a business representative much less someone trying to sell a car . These are the messages from ******* . I was nothing but polite with her and this is how she responds.Me: Thats just not do able for us. Thank you for trying ! *******: You know whats interesting is the difference in the vehicles equals the difference in the payment Where you expecting me to pay wear you paid for your car and then sell mine for less? In effect trading straight across? Why on earth would I want yours for the save money as mine? I get dreams in just curious of the logic? If you cant afford more you cant have more its really pretty simple. Me: I have been buying cars long enough and traded plenty to know that getting closer than $879 is doable. Doing business with someone who chooses to talk to customers as rudely as that message came across isnt something I would want to do . You have a great day!*******:To literally give nothing and want everything is rude Thats what youve done I simply stated some facts that hurt your ego Thats only rude to someone who is entitled You just bought a car its not worth eat you owe = fact You want a better car at same payment = fact You wouldnt give credit app or anything then complain and act like a victim. Direct isnt rude Being irritated that theres no way to get an illogical person expecting something for nothing to understand isnt rude Your time wasting is rude You need to do better in how you treat people
Matthews Chrysler, Dodge Jeep Ram Response
05/15/2024
First off, we do apologize for our grammatical errors. We own our mistakes. I don't find it rude at all. NO, we didn't whisper sweet nothings in your ear and tell you everything you wanted to hear. YES, we had to become very direct because you wouldn't speak on the phone or provide any information. After getting nowhere with you for days we eventually came to the ridiculous understanding that you wanted our car, that is the same year as yours but with almost 20k more in equipment due to being a higher trim level, for the exact same amount as the car you bought 90 days ago (elsewhere).We nicely and logically explained that you can't buy a car and get what you paid for it 90 days later, and you can't buy a 20k better car for the same dollar amount. We were willing to trade for an 8k difference, and 8000 more means the payment goes up. Somewhere in there VIA TEXT you got your feelers hurt. We don't owe you anything, and we do business as adults with adults. We've had 3 BBB complaints in 3 years, and the one thing they ALL have in common is some expectation that the mere fact they could dream something up made it factual. IT'S NOT. Oh, and that wasn't ******* texting you, it was me, so I know what I said and what I meant, and I stand behind every word. -*****************************
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