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Find a Location

Silverline Trailers has 1 locations, listed below.

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    Business ProfileforSilverline Trailers

    Trailer Sales

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    33774 SH-51, Wagoner, OK 74467
    BBB File Opened:
    6/22/2022
    Contact Information

    Principal

    • Attn: Owner/Manager

    Customer Contact

    • Attn: Owner/Manager
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/23/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    We bought a new 2022 Tex Fab 40ft flatbed trailer from silverline trailers in wagoner ok on 5/24/22. My husband was hauling a load of 5k lbs while in stop and go traffic on June 14, 2022 in Chicago, IL when he pulled off the interstate and noticed trailer wasn't pulling right. Upon inspection he found leaf spring to one axel completely off, bolt missing and tire shredded. We contacted Jake at the dealership and was going to see what they could do. After 2 hours and multiple text and calls to see what they found out we couldn't get them to respond. I finally spoke to Zach a manager there and he said they were waiting on manufacture and he wasn't sure they were able to do anything due to wear and tear on a new trailer. Jake told me that they had heard other cases like this. After lost wages for 2 full days of work problem was half fixed. My husband had to replace multiple bolts on the trailer long before losing the leaf spring bolt and leaf spring rolling underneath. The second leaf spring for the 2nd axel was almost popped out. If my husband had not been in traffic and going speed limit a major accident would have happened and even fatalities a huge possibility. We have pictures and text of communication between salesman and also of the trailer issues. Company refuses to give money back but said to bring trailer back and they will void contract. We put over 3500 down and my husband lost 4-6k on loads that got taken away since he was broke down for 2 full days. This falls under lemon law. Defective and dangerous unit. We just want to take trailer back, void contract and get our full refund! Also lug nut stud was no good when tire was being changed out. Too many issues with new trailer. We have contacted Lee ******* owner of Tex fab and he has avoided 2 calls and 2 text messages.

    Customer Reviews

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