ComplaintsforAll Green Total Lawn Care
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Complaint Details
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Initial Complaint
08/18/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I never contracted with this company. I called for an estimate and that was the end of it. They continue to send me invoices for services never rendered and are threatening to file with a collection company! I am tired of the harassment.Business response
08/23/2022
**************** called our office on March 25 to request an estimate for weed control and fertilization services. Once he accepted the estimate, his account was activated and his services were scheduled into the first available route.
We notified **************** on Friday May 06, 2022 at 12:20pm that we had scheduled his property into the following Monday's route to provide weed control and fertilization services. He had the rest of Friday, all of Saturday and Sunday and the morning of Monday to let us know that he changed his mind and for us to cancel his program but he did not so we treated his property at 11:46am Monday May 09, 2022 and we have photo documentation of this fact.
**************** mentioned in his complaint that he never contracted with us. We do not ask our customers to sign a contract. Our customers are free to cancel at any time by calling, texting, or emailing. He is aware of the means of contact because he has called and emailed us several times to let us know that he will not be paying for the services he received.
In our attempts to call **************** to collect his past due balance, he used vulgar language and childish tactics with our young office staff in an attempt to bully his way out of paying his balance. Our view is that this is a legitimate invoice for services rendered and that he owes the balance.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.