Complaints

This profile includes complaints for Oklahoma City Volkswagen's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Oklahoma City Volkswagen has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Oklahoma City Volkswagen

  4710 NW 39th St Oklahoma City, OK 73122-2505

• 

  Oklahoma City Volkswagen

  5600 NW 39th St Warr Acres, OK 73122-2204

• 

  Oklahoma City Volkswagen

  5101 Classen Cir (billing Address) Oklahoma City, OK 73118-4424

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle on 12/7/2024. Now 40 Days later my Trade-in vehicle still hasn't been paid off even though contract signed ( I will gladly share a copy ) states my trade in would be paid off within 7 Days of loan funding and the fact they have already sold my trade-in. Loan was funded 1 week from purchase date ( confirmed with finance company ) as they wouldn't let me take delivery of my new vehicle until it was funded. I also still have not received my title From OKC VW and the state I'm in Missouri requires all vehicles to be titled within 30 Days and all dealerships to procure a title within said 30 days. I'm now being fined by the state and paying on two vehicles that a technically do not own ( my trade in and my new vehicle.) If this is not settled quickly I will be filing a complaint with the Missouri and Oklahoma State departments and speaking with my lawyer for breach of contract.

  Business Response

  Date: 01/17/2025

  OKC Volkswagen does not participate in the Better Business Bureau (BBB) dispute resolution process, nor is it the tool for negotiations or settlements.

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2024 we purchased a used car from this dealership. In September 2024 the car was totaled by a hail storm. We still have not received the title. Insurance will not pay out since the car is titled to OKC VW. The car loan has converted to a personal loan with high interest. There are also several thousand dollars in storage fees for the car (it has been at a repair center almost 30 days now). Originally the dealership had instructed us to do a vin inspection - a few months after we did this ourselves it took an in person visit to them to find out the tag agency had provided the wrong paper work. After some more time passed (and another in person visit) the the dealership said the title was sent to a wrong address and now they say a new one had to be requested. As of now the car is totaled, there's over $3000 in storage fees and no insurance solution for replacing it since the title is in OKC VW - even getting the title now it would be weeks to get it transferred at this point meaning more storage fees and no insurance pay out.

  Business Response

  Date: 10/22/2024

  Thank you for reaching out to us regarding your title delay. 

  
  Please note that OKCVW is not responsible for the delay in title processing. The state’s title agency has corrected the title, which was corrected and mailed to you on October 18, 2024. You should expect to receive it shortly.

  
  Additionally, we want to clarify that OKCVW is not responsible for any storage or insurance processes nor does OKCVW participate in BBB nor should be used a negation tool. 

   

  Best Regards. 

  Customer Answer

  Date: 10/29/2024

  
  Complaint: ********
  
  I am rejecting this response because: OKC VW refuses to take responsibility for any delay in receipt of the title.  Per the DMV the original title was not applied for by the dealership until August - 5 months after purchase.  My insurance company contacted OKC VW and was told the title was in the mail to me on Oct 21 - BUT I personally picked it up from the dealership on Oct 22.  

  The request I had made in person included honest and prompt communication but that was never provided.  I do believe the dealership should simply apologize for the delays they caused and take responsibility for their actions.  It is not a matter of them paying for the storage fees on the car it is a matter of even apologizing and making efforts to correct their processes to prevent other customers from dealing with these inexcusable delays.  The insurance issues are being resolved but all delays there are a direct result of the issues experienced with this dealership.

  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new Volkwagen Atlas Cross Sport 2024 from Oklahoma City Volkwagen on 1/31/2024, 2 weeks after I bought the car, I took to the car wash and while I'm cleaning the car I realized that the back seat in the passenger side has defects and the dashboard color is faded and the center console frame is damaged and it looks like it's a pet damage or someone cut it with a knife. I called Oklahoma city Volkwagen and talked to them about the defects and damages in my car, and they said they can't do anything about it because that's a manufacture defects. I called Volkwagen corporate and talked to the customer service agent, and she said she will escalate the case to a region case manager that will be able to contact the dealer in Oklahoma City to take care of the repairs. The region case manager contacted me on 2/22/2024 and said he will call VW Oklahoma City and they will call me to take my car and make the repairs. A week later ***** the Manager at VW Oklahoma City called and scheduled an appoitment for 3/13/2024. when I went to the delaership, they looked at the car and submitted the report to VW corporate office for the pieces that needs to be replaced, and they called me a week after I took the car and said that the corporate declined the request. I called the corporate again and asked them why they declined the request, they said that the dealership has the budget to take care of these repairs and since I bought a brand new car from them, they should replace the damaged parts. Since then I have been calling the dealership and they told me call the corporate to take care of it and the corporate is saying call the dealership to take care of it. I want the BBB to call the dealership and the corporate office to see what's going on and have one of them replace the damaged parts on my brand new car. The case number that the corporate office gave me is,Volkswagen ******** CARE Case Reference #******** Thank you,

  Business Response

  Date: 06/10/2024

  To whom it concerns, 
  
  Oklahoma City Volkswagen does not participate in BBB, nor is the platform used as a negotiation tool. Oklahoma City Volkswagen denies claims made by ***********************. Volkswagen ***** of ************* has already concluded these false claims and ruled that these items are not by manufacturer default and are not covered within warranty, as they are due to outside consumer forces. These items do not fall under the dealership's responsibility. If the consumer desires repairs, they are to be at the cost to the consumer, per Volkswagen Corp. Oklahoma City Volkswagen rejects all claims made in the statement, and all future claims are to be refused. 

  Customer Answer

  Date: 06/13/2024

  
  Complaint: ********
  
  I am rejecting this response because: I bought a brand new car and the damages existed when I received my car from the dealership.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 ************* from this dealership on January 3rd, 2024 and was not informed of the problems with the Jeep. The radio is faulty, the mileage often reads incorrectly, and there is cosmetic damage that the dealership did not include in the paperwork. It took me over a month to finally get someone to actually give me the time of day after calling up to the dealership repeatedly. Once I finally just showed up at the dealership and demanded for a manager, they informed me there was nothing they could do because they arent a Jeep dealership and to take it to another dealership and have them fix the problem. They also informed me that they could not fix the cosmetic issue because it had already been repaired, yet the crack was still present. I have read many bad reviews from this dealership and I highly regret doing business with them. They do not answer the phone.

  Business Response

  Date: 02/26/2024

  To Whom It May Concern:
  
  Oklahoma City Volkswagen ("*** VW") denies the claims in response to ******* ******** complaint to the BBB.
  The 2018 Jeep was purchased on 01.03.24 as a used vehicle. All used cars are sold "AS IS" without any warranty, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. The entire risk as to the quality and performance of the vehicle is with the buyer. Should the car prove defective after purchase, the buyer, not the seller, assumes all necessary servicing or repair costs. BBB is not to be abused as a negation tool. ****** is responsible for all repairs as the owner of a stated vehicle. 

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Oklahoma City Volkswagen mid December of 2023 about leasing an electric ID4. The sales staff was courteous and responsive. I went in on December *********************************************************************************************************** *****, ** to ****, **, about ************************************************* between, so I asked if the car would make it that far, taking into account different variables that could affect range. I was told by the salesman as well as the finance person that going 120 miles would be no problem since the car should go up to 250 miles on a full charge. Even with variables, 120 miles should be no concern. A week after signing the lease, I attempted my first trip from ***** to ****. It was in the 40's that day, so I did anticipate needing to recharge while I was in ****. I was shocked and scared when I realized I would not be able to make it to ****. The car's navigation system rerouted me to *****, **, completely out of my way to get to a charging station. After contacting *** Volkswagen, they said to bring it in to determine if there was anything wrong with the car. After having it for 3 weeks, they determined nothing was wrong with it. I was then told there were probably other factors including the weather that affected the range that significantly. I was also told by the service manager that my experience is typical of the performance he sees from ID4s that come into the dealership to be serviced. I would never have signed a lease if there had been any question about my ability to get from ***** to **** on a single charge. I was told that I could and believed the staff who were supposed to be the experts. I was also told I could trade the car in by a sales manager. That offer was then rescinded. I am extremely unhappy to be tied to a 3 year lease after misleading me about the car's actual performance as well as the trade in offer being taken back. They are offering nothing to make this right.

  Business Response

  Date: 02/06/2024

  To whom it may concern, 

   

  Oklahoma City Volkswagen ("OKC VW") denies the claims in response to ***************************************** complaint to the BBB. The false allegations made by *********** against ***** are to be dismissed.  Oklahoma City Volkswagen does not participate in BBB, and the platform should not be abused as a negation tool to make false allegations against OKC VW.  The requested settlement request is denied

   

   

  Customer Answer

  Date: 02/06/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  Every word in my statement is true. I was mislead about the actual performance capabilities of the ID4 in real life conditions. *****, who works in the service department, was aware that the estimated range could be cut by more than half depending on various conditions and relayed that to me as we were trying to troubleshoot problems. Either that information didnt make it to the sales and finance staff, or they chose to keep that information from customers. Had I been told that it may not make it 120 miles on a single charge when the upper range is advertised at ******* miles, I would have chosen a different vehicle. I specifically asked about this ********************************************** between and was assured that even with weather and other variables that can diminish range, the ID4 would definitely make it. This is false information and I would like *** Volkswagen to stand on integrity, admit their misstep, and make this right for me now.

  Sincerely,
  
  *************************************

  Business Response

  Date: 02/08/2024

  To whom it may concern. 

   

  See previous statement. As your allegations are false and BBB is not to be abused as a negation tool.  OKC VW dismisses this case and all claims rejected. 

   

   

   

   

  Customer Answer

  Date: 02/09/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  The allegations are 100% true. Everything happened the way I stated in the initial complaint.
  

   I do, however, appreciate the attempt that is in process by the dealership to come to a satisfactory resolution. If that can happen, I will take steps to close out this complaint.
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my vehicle **** Volkswagen Atlas on November 22 of 23. There was another general manager that have since been fired. It is now December 2023. I ordered runningboards and in the deal in the contract was free installation I goes to the dealership Monday for an appointment to have them installed. They order aftermarket running board because they dont know how to put them on with the sensors in their way. So I asked for the price difference and a receipt from the price of the runningboards. No one produced a receipt they didnt want to pay me the money. The difference in the runningboards mines was $1000. The ones they purchased I was told was 400 and something dollars Then the general manager screamed at me and asked how did I get that kind of deal and that I owe to put the runningboards on which is a breach of contract and then also I went to cancel my extended warranty because I sold the vehicle due to behavior problems at the dealership from the top down , the contract is $2500 that they owe me when I called the contract warranty Volkswagen people they have no idea who I am theres no contract theres no money company is still in money they giving me a hard time the ** came in again today I said good morning he said lets get on with it very unprofessional I would like to file a claim against this company Against ***********************, the general manager and theyre still giving me a hard time about my refund of $2500. They told me I need a lien relief release I went to my credit union today theyre going to forward Medline release I bought another vehicle, but I dont feel safe going back to the dealership. This man is very unpredictable and very unprofessional , I need help

  Business Response

  Date: 12/11/2023

  To Whom it may concern,

  Oklahoma City Volkswagen does not participate in BBB, and the platform should not be abused as a negation tool to make false allegations against OKC VW.  Stated customer of complaint has continued to misinform in attempts to manipulate staff for their best interest after making contractual agreements. *** VW denies any request from posted BBB complaint. Therefore, we will not agree to your requested settlement regarding this matter. All future communication on this matter should be directed to our legal representation.  

  Customer Answer

  Date: 12/11/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from the dealership on August 12 of 2023. The salesman was fine. His manager was fine and the experience was pleasant. Things started to take a turn as soon as we got into finance. The first issue that we had was at as soon as I looked at the closing paperwork that the numbers were not the same as to what we had agreed to. we had to get some changes done to that, but even once that was completed, the numbers were still not adding up to what we had agreed to. After numerous reviews of the numbers, I have come to verify that the purchase price of the vehicle was manipulated to include a warranty that I did not want nor had signed up for. After calling out the finance manager, then explained why the price went up by **** and that was because of the warranty that he was including and the sales price of the car. And my past experiences any additional warranties always have a separate line item. I do not understand why it was added into the sales price of the vehicle, which therefore ended up costing me more money and sales tax. The finance manager was able to convince my wife and I the value of the warranty and we said fine leave it be. After heading home that night and reviewing the documents of the warranty it did not align with what we were told on how the warranty would cover the vehicle so therefore, I decided to cancel the warranty right away. The finance manager was willing to do so we sent over the signed documents right away. We were told we would be getting a refund of $**** for the unwanted warranty and a refund of $375 for the credit card fee that I use for my down payment. as of today I have still not received my refund of **** total and I still continue to get the runaround that the process has not come to an end. At this point I just want my refund and the ability to move on with my life. I do not feel like I get anywhere or any clear answers when we communicate with the finance manager.

  Business Response

  Date: 10/06/2023

   

  Warranty refunds take **** weeks to process and are required to be sent to financial  institution. Oklahoma City VW does not participate  in BBB, nor does company allow BBB to be used as negation tool.  All future inquires are to be contacted via management team or legal team. 

• Initial Complaint

  Date:09/24/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 8th 2023 I purchased a used 2023 ****** Altima VIN ***************** from Oklahoma City Volkswagen, it was advertised as a clean title accident-free car, but it had in fact sustained hail damage that was poorly repaired in an attempt to conceal the damage. Oklahoma City Volkswagen did not disclose the damage and has denied it exists. After returning home in ********* my son and I discovered the repaired damage and contacted *** VW ASAP.

  Business Response

  Date: 09/25/2023

  Oklahoma City Volkswagen does not participate in BBB, and the platform should not be abused as a negation tool to make false allegations against OKC VW. Oklahoma City Volkswagen provides CarFax reports on our website 24/7 for all customers to view and verify the vehicle's condition before purchasing. Therefore, we will not agree to your requested settlement regarding this matter. All future communication on this matter should be directed to our legal representation. 

  Customer Answer

  Date: 09/27/2023

  
  Complaint: ********
  
  I am rejecting this response because: Oklahoma City Volkswagen concealed shoddily repaired hail damage and has denied any knowledge of the damage, a claim which is ridiculous. They purchased the car at an auction and their buyer should have seen the damage and if not the shop would have when the car was inspected. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a car from them on August 19th, 2023. It was a 2014 Jetta TDI. When I test drove it everything seemed fine, so I agreed to purchase the vehicle. Once driving back from Oklahoma City, OK to my house in ****** the check engine light comes on. I make it home & the next day sunday Aug. 20th, 2023 I take it to Autozone to have the codes read. A bunch of codes come up with the *** valve, Catalytic converter. I called the dealership the next day Monday Aug. 21st, 2023 to tell them the problem. They proceed to tell me nothing was wrong with the car when I bought it. They tell me there is nothing that they can do. They sold me a car knowing there was problems & dont want to have to pay for repairs.

  Business Response

  Date: 08/31/2023

  To Whom It May ****************** response to the complaint submitted to the BBB by *********************, Oklahoma City Volkswagen ("*** VW") denies the claims.
  This vehicle is sold "AS IS" without any warranty, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. The entire risk as to the quality and performance of the vehicle is with the buyer. Should the car prove defective after purchase, the buyer, not the seller, assumes all necessary servicing or repair costs.
  The seller makes no warranty regarding the vehicle's condition, operation, or repair. No oral or written information or advice provided by the seller shall create a warranty or increase the scope of this AS IS disclaimer.
  The seller shall not be responsible for any consequential, incidental, or contingent damages arising from or relating to the vehicle's use, condition, operation, or ownership.
  By purchasing this vehicle, the buyer acknowledged that they have had the opportunity to inspect the car or have it inspected by a qualified mechanic and stated consumer was satisfied with its condition at the time of purchase.
  The buyer agreed to and acknowledged this contractual agreement and understood they were purchasing a vehicle older than ten years without a warranty. If the buyer wanted a car with a warranty, they could choose one. Therefore, *** VW is not the proper party to the complaint, and the complaint should be dismissed or removed as a consumer complaint against *** VW.

  Customer Answer

  Date: 09/05/2023

  
  Complaint: ********
  
  I am rejecting this response because: The egr valve being bad doesnt just randomly happen. Also the catalytic converter just doesnt need to be replaced randomly too. All you did was see the *** system was bad so you deleted the codes.
  
  *******************

  Business Response

  Date: 09/05/2023

  Please refer to previous & original response.  BBB complaints is not a platform to be used and abused as negation tool. Company will make no future statements, actions or responses to complaint. 

   

• Initial Complaint

  Date:03/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** VW did not pay the promised amount (*****) on my trade-in lien and owes a refund of the difference between this amount used to calculate my finance charge and the actual payment (********) on the lien.To arrive at a finance amount, a dealership uses the following primary figures:-The agreed upon purchase amount of the new vehicle -Minus the offered value of the trade-in -Plus the pay-off amount of the lien For example, a purchase price of 30K on a new vehicle with a trade-in valued at 10K with a lien balance of 3K would result in a financed amount of 23K.In our case, the financed amount used a calculation of $***** on the lien which was to be paid by the dealership. This figure calculates directly into the amount I am financed (charged). The dealership DID NOT pay $*****, and instead paid $******** on the lien. This is a difference of $269.92 and I should receive a check from the dealership in this amount. The dealership managed to pay less by waiting past the 10-day payoff quote period and paid 21 days after the sale was finalized (1/17/2023). During this time, an autopayment from my account posted to the lien balance of the trade-in. In a normal scenario, the dealership would pay the agreed upon amount and the lienholder would issue the consumer (me) a refund.*** VW knowingly paid less than the promised amount and had no intention of refunding me. I called and emailed ***** in finance to explain that I was owed a refund. Unknown to me, on 2/2 a check for the wrong amount was printed. I called on 2/16 to ask about the refund and was told it would be mailed the next day but that it was for the wrong amount because of a "fee". I called the lienholder to ask if there was a fee- there is no fee. *** VW fabricated a "fee". I did not receive the check. On 3/1 I went to the dealership with supporting documents and asked for my refund. I was told to come back later and when I returned I was given the 2/2 check for the incorrect amount instead of a new check.

  Customer Answer

  Date: 04/19/2023

  I apologize for the late response. My complaint ID is ********. I did receive a check for the remainder of the refund owed, but I did not hear back on:

  1. An explanation of why the refund was not initiated by the dealership.

  2. An explanation of why the refund was made for the incorrect amount.

  3. An explanation of why it took 30+ days for the refund checks to be delivered.

  
  
  Thanks for checking in.