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Find a Location

Love's Travel Stops has 250 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforLove's Travel Stops

    Convenience Store
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Pattern of Complaint:
    BBB files indicate that this business has a pattern of complaints concerning repair, service, customer service, refund/exchange, and billing/collection issues. Consumers report having a bad experience with the businesses customer service. Consumers allege that employees will put the consumers money for gas on the wrong pump or they will not pay attention to the amount of money given for gas and then they will refuse give them the correct amount of change. Then on the repair side, consumers allege that the mechanics will fix the wrong item and then will charge them again to fix the correct item, or they will cause more damage during the repair. On May 3rd, 2023, the BBB submitted a written request to the business encouraging them to address the pattern of complaints. The BBB is awaiting a response from the business.

    At-a-glance

    Customer Reviews

    1.79/5stars

    Average of 90 Customer Reviews

    Customer Complaints

    162 complaints closed in last 3 years

    65 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Products & Services

    This company offers gasoline, groceries, convenience/dairy stores.

    Business Details

    This is a multi-location business.

    Find a Location

    Love's Travel Stops has 250 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      2627 Oklahoma Ave, Woodward, OK 73801-4009
      BBB File Opened:
      1/1/1964
      Years in Business:
      60
      Business Started:
      1/1/1964
      Business Started Locally:
      1/1/1964
      Business Incorporated:
      12/29/1986
      Type of Entity:
      Corporation
      Number of Employees:
      200
      Alternate Business Name
      • Love's Travel Stops & Country Stores, Inc.
      Business Management
      • Mr. Greg Love, President
      • Mr. Tom E. Love, CEO
      Contact Information

      Principal

      • Mr. Tom E. Love, CEO

      Customer Contact

      • Mr. Tom E. Love, CEO
      Additional Contact Information

      Fax Numbers

      • (405) 749-9122
        Primary Fax

      Email Addresses

      Customer Complaints

      163 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/06/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      On 6/10, we filled our car at the Love's Travel Stop #*** in *****, AL at about 12:40pm. Within 10 miles, our check engine light started flashing and our car was stalling, lunging, and misfiring. We were fortunate to find Car City Auto Sales in ********* about 17 miles away and I doubt we could have made it much further.The needed repair was consistent with problems from bad or contaminated gas. It required the replacement of 3 spark plugs and coils as well as one fuel injector. We were forced to spend the night in a hotel in ***** while the repair was completed.We were en route from ***** ** to ********* for a funeral. Prior to leaving, we had our oil changed, transmission serviced and new tires installed. Our ***** Odyssey was in tip-top shapeprior to 6/10. We were too fearful of additional problems that might be incurred if we went ahead on our journey to ** because we still had a tank full of questionable fuel so we turned around and headed back to *******. We booked a flight which was the only way to be there for our family during this difficult time.Now that we are back home, we drove the car a total of 25 miles since returning from *******. The check engine light again came on. We had to wait to get it into the mechanic where its been for three business days now. They did a compete tune up, replacing all the spark plugs and coils again. However, the engine is still misfiring as if there is permanent damage and they havent been able to resolve it. I'm attaching credit card proof of purchase because their pump was out of paper.I know that some time has passed since this occurred and the possibility of finding contaminated gas at the Loves in ***** is unlikely. However, it doesnt change the fact that we have suffered greatly from our transaction there and it is appropriate that some agency is aware of our situation. I wouldn't be surprised to find complaints from others experiencing the same problem at the same station.
      Read More

      Customer Reviews

      90 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Robert D

      1 star

      07/07/2024

      I am a local otr owner/ operator that live near this store it is the worst store to try and receive any help or other services wh3n it come to truck repair it's July 7th I arrived at 230 pm went inside checked in got in rotation was told it would be a couple hours had a few ppl ahead not a big deal it's now currently 830 pm as I am writing this on July 7th ************************************************************************************************************************************************* are priority of someone that's been waiting for over 4.50 hours any ways thus store and it's shop is a joke and I wouldn't waist your time on getting anything repaired or even getting fuel here here is over priced I would skip off to the next shop if wish I could drive to another location and pay them oh don't buy there tires they will come apart and they will just lie and when another shop sold u the tire and I was told if they start to fall apart they will replace the tire and there's another story behind that and they even agree it was there employees fault and that store is in ****** ******* another joke of a store

      Love's Travel Stops Response

      07/10/2024

      We contacted the customer via email on 7/10/24 and explained that road calls take priority over in-shop due to the roadside service being in an emergency situation and requested the location information.

      Local BBB

      Better Business Bureau Serving Central Oklahoma

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