ComplaintsforTVP Engineering, LLC
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Complaint Details
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Initial Complaint
06/21/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
I Signed Contracts with TVP Engineering to provide drawings for a Duplex remodel at my home address. I had already drawn and applied for permits but felt I needed an independent eye to finish off the process. TVP told me it would take 2-3 weeks. We are coming up to 5 months and still a long way from being in any way finished. Contact price was $11,550 with 50% Down.Business response
07/06/2023
We signed the original contract to do this work on March 15th.
Our employee that handles our ******** division had a stroke on May 15th and there was a lack of communication and some difficulty tracking down all the jobs he was working on. Since then I have been in charge and trying to handle all the jobs up there. It has been difficult.
I have been communicating with ************************ letting him know where we stand with his job, for the past month. I just sent him a revision yesterday that follows closely, the letter that the plan reviewer sent out. I was answering questions and updating the plans to ****************'s expectations
I have been in communication with the **************** to help with the resolution and to get the ************ permits, which is the ultimate goal.
***********************
Customer response
07/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************
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Contact Information
Albany, OR 97321-2500
Business hours
Today,Closed
MMonday | 7:00 AM - 5:00 PM |
---|---|
TTuesday | 7:00 AM - 5:00 PM |
WWednesday | 7:00 AM - 5:00 PM |
ThThursday | 7:00 AM - 5:00 PM |
FFriday | 7:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.