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ComplaintsforThe Vitruvius Project, Inc.
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Complaint Details
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Initial Complaint
12/22/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I double paid for the program, i must have clicked twice. I realized right away and contacted the company through their customer service. I was told that only one purchase was registered, however, when I got my Credit card Billing statement, it showed two ********.I called the number that showed with the billing and was told it was "out of service". I then looked the company up on line and called the published number and after about twenty iterations of the message, I left a voicemail with my number , name, email. No response.I thought this may help.Initial Complaint
09/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased (own) strucalc 10 software. The Vitruvius Project purchased the company that created strucalc 10 software. Now that Vitruvius Project owns the company they have denied me access to the strucalc 10 software that I own. I rely on this software for my business. They need to allow me access to my software.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.